For newer smartphones, you may need to tilt your phone towards the reader so the top part of the phone is facing the reader. Similar to how you would point a remote to a TV, point your phone straight at the reader. For older smartphones, the NFC sensor is generally on the back of the phone, either in the center, lower or upper portions. It may take a bit of experimenting to see which angle works best for your phone.

If you use your phone for payments, the same angle you use to pay should work for reading the NFC tag.

Yes. You can book an in-store appointment by clicking on the “BOOK AN APPOINTMENT” button available under the “In-Store Appointments” section on the “Services" menu, in the footer, or by going to the Store detail pages in the store locator and clicking on "BOOK AN APPOINTMENT" for the store of your choice.

To request an appointment, you will need to select a store and a service offered by that store. You can then choose the date and time for your appointment.

To confirm your appointment request, you must fill out a form with your first name, last name, email address, and phone number. You can also add a comment in the "Comments" field to better specify your needs so the sales advisor can assist you (e.g., I want to explore the new suitcase collection).

Yes, RIMOWA offers the option to pick up your order in-store. During checkout, select "Pickup" and choose your preferred store.

You will receive an e-mail when your order is ready for pick up. To collect your order, bring:

• Your government-issued ID or driver's license
• The confirmation email (printed or on your phone)

If someone else is picking up the order on your behalf, please:

• Enter their contact details during checkout
• Ensure the person collecting the order brings a valid government-issued ID

Your order will be available for pick up for 10 days from the date and time of confirmation. If your order is not collected during this time, your order will be canceled, and you will be refunded.

Please note that the return policy for Click & Collect orders require returns to be processed at the store where the item was collected. Returns must be processed to the same credit card used to place your order.