FAQ

United States

RIMOWA.com offers the following delivery options:

UPS GROUND:

Delivery within 3 – 5 business days after the order is shipped

Complimentary for orders above $300

UPS EXPRESS:

Delivery within 1 – 2 business day after the order is shipped

Price $35

Once your order is shipped, you will receive a shipping confirmation email, including the tracking number to monitor the delivery progress.

Upon delivery, please make sure that the parcel is not damaged in any way.

Please note that once your order is shipped, it is no longer possible to modify your shipping address.

Canada

RIMOWA.com offers the following delivery option:

DHL EXPRESS:

Delivery within 2 – 3 business day after the order is shipped 

Complimentary for orders above $300

Once your order is shipped, you will receive a shipping confirmation email, including the tracking number to monitor the delivery progress.

Upon delivery, please make sure that the parcel is not damaged in any way.

Please note that once your order is shipped, it is no longer possible to modify your shipping address.

Mexico

RIMOWA.com offers the following delivery option:

DHL EXPRESS:

Delivery within 2 – 3 business day after the order is shipped

Complimentary for all orders For orders under Mex$6,000, flat fee of Mex$400 For orders Mex$6,000 and above, flat fee of Mex$1,000.

Once your order is shipped, you will receive a shipping confirmation email, including the tracking number to monitor the delivery progress.

Upon delivery, please make sure that the parcel is not damaged in any way.

Please note that once your order is shipped, it is no longer possible to modify your shipping address.

RIMOWA offers the option to pick up your order in-store.

During the checkout process, select "Pickup" and choose your preferred store.

You will receive an e-mail as soon as your order is ready for pick up. To collect your order, you will need to bring:

• Your ID or driver's license
• The shipping confirmation email (either printed or on your phone)

If you would like someone else to pick up your order on your behalf, please follow these steps:

• During checkout, please enter the contact details of the person who will pick up the order
• The person must bring a valid ID

Your order will be available for pick up at the store for 10 days from the date and time of your confirmation. If this time limit is exceeded, your order will be canceled, and you will be automatically refunded.

Please note that the return policy for Click & Collect orders is different, should you wish to return your item, you must return it to the store in which it was collected.

You can track the status of your order by logging into your RIMOWA account.

Once your order has shipped, you will receive confirmation from RIMOWA via e-mail with the tracking number. This tracking number will allow you to check the delivery status of your order directly on our tracking page.