Support

FREQUENTLY ASKED QUESTIONS (FAQ)

We have provided a list of answers to the most frequently asked questions in the FAQ section. If you have further questions, please contact us.

You can always check the status of your order by clicking on MY Account in the navigation bar. Once you place an order, you will receive a shipment notification which will allow you to check your delivery status online.

You can track the status of your order by logging into your MY RIMOWA Account.

Once your order has been dispatched, you will receive confirmation from RIMOWA via e-mail with the tracking number. This tracking number will allow you to check the delivery status of your order directly on our tracking page.

Return

You can return your item(s) within 30 days from the date of delivery. Returns are complimentary using the prepaid return label provided by RIMOWA.

Please note RIMOWA is not liable for returns through an alternative carrier. We recommend using the prepaid return label.

To process a return and get the prepaid return label, please follow the steps below:

1. Connect to your MY RIMOWA account and declare your return. Once your return is declared, you will be able to print your prepaid return label. If you have ordered as a guest, we invite you to create an account and declare your return to get the pre-paid return label.

2. Make sure your items are returned unused, undamaged and packaged in their original box.

3. Place your item in a rigid cardboard box and attach the prepaid return label.

4. Drop off your return at one of the carrier’s access points.

 

Your return will be refunded within 10 to 14 working days from the date of reception of your item by the RIMOWA team.

 

Exchange

If you wish to exchange your product for the same product in a different colour, please contact our customer service. If you would like to exchange your product with a different size or collection, you will need to process a return and order a new one.

 

Customised tags

Please, note that customised tags cannot be returned or exchanged.

Your refund will take approximately 10 - 14 business days between the receipt of the returned merchandise and refund. Once your merchandise has been successfully received, you will receive an email notifying you of the total refund amount to be credited to your account.

You have the possibility to modify or cancel your order before it has been shipped by contacting our customer service. Please note that once your order has been shipped, it is no longer possible to modify or cancel it. However, you may process a return and place a new order.

If you would like to check the availability of a RIMOWA product at one of our stores, we invite you to go to the desired product page and click on the "Find a store" button. You will be redirected to our store locator, which will show you nearby stores that have the item in stock.
If you would like to get an email alert when a product is back in stock, you can go to the product page and click on the “Notify me” button. You can enter your email address to receive a notification.
RIMOWA provides a lifetime guarantee for new suitcases purchased from July 25, 2022. RIMOWA’s lifetime guarantee covers all functional aspects of your RIMOWA suitcase for the life of your suitcase. RIMOWA’s lifetime guarantee does not apply to cosmetic wear and tear, misuse or abuse.

Should you need to have your Rimowa product repaired, please contact our client care team, Clientcare.usa@rimowa.com.
Alternatively you can visit your closest RIMOWA store which will be glad to assist you.

Your nearest client care center or store can be found here.

Please note that you can customise the wheels of your Classic suitcase by visiting the accessories category of our website rimowa.com.

Should you wish to get other spare parts please contact our care service.

Shipping & Delivery

We currently don’t offer the possibility of deliveries to our stores. However, our Client Care team can check the availability of your requested item at your preferred stores, and we can reserve the item for you.

We currently ship everywhere in the US, including Alaska and Hawaii, as well as other countries (for a full list, please select your ship to country. We do not ship to P.O boxes or APO/FPO/DPO boxes.

Shipping Option

Cost

Shipping Information

UPS Ground

FREE (Orders over $300)

Expected within 3-5 business days (Mon - Fri)

Order before 2pm ET (Mon - Thurs)

UPS Express

$35

Expected within 1-2 business days (Mon - Fri)
Order before 2pm ET (Mon - Thurs)

 

Signature is required upon delivery for orders $300 and over. Please note you agree to the dictated Terms & Conditions.
Please note our warehouse is closed on major holidays, orders placed on those days will be shipped the following business day.

 

We offer free UPS Ground for all orders over $300 to everywhere in the US, including Alaska and Hawaii. We also offer UPS Next Day Air for a flat fee of $35.

Guarantee

RIMOWA provides a lifetime guarantee for new suitcases purchased from July 25, 2022. RIMOWA’s lifetime guarantee covers all functional aspects of your RIMOWA suitcase for the life of your suitcase. RIMOWA’s lifetime guarantee does not apply to cosmetic wear and tear, misuse or abuse.
RIMOWA provides a 5-year guarantee for all suitcases purchased before July 25, 2022 when registered online. If you do not register online, a 2-year guarantee applies. This guarantee only applies if the usability of the product is considerably adversely affected by a material or manufacturing fault already present at the time of hand-over (defect). Our manufacturer’s guarantee does not apply, however, if the usability is restricted by abrasion, improper use, faulty operation, or externally occurring forces. Among other things, some product series are characterised by special leather fittings, particularly on the handle and at the corners of the product. Leather is a natural product that can change, discolour or fade, particularly under the influence of skin contact, light, and water; but also through the use of unsuitable cleaning agents, post-purchase impregnation, and textile dyes. Heat and dehydration can lead to the formation of cracks or tears in the leather. These occurrences are not covered by the guarantee.
All RIMOWA products that do not belong to our regular suitcase product catalogue come with a 2-year guarantee incl. special edition suitcases.
To claim our guarantee, immediately inform a RIMOWA dealer or an authorised RIMOWA service centre of any defect within the guarantee period and hand over or send the product and the completed certificate of guarantee or original proof of purchase. You can find RIMOWA dealers and authorised service centres on our website at rimowa.com. RIMOWA will determine whether the defect is covered by the guarantee. If this is the case, RIMOWA will repair or replace the product. In this case, RIMOWA will also cover the costs incurred, including the return shipment. The sending costs are borne by the purchaser.
All RE-CRAFTED products come with a 2-year manufacturer's guarantee.

How to set the locks ?

Learn how to use the TSA-approved locks on your suitcase in a few simple steps. HERE

Repair & Care

In order to preserve the fine condition of your aluminium or polycarbonate suitcase, please note the following recommendations: To remove dust or dirt, use a cloth or non-abrasive sponge dampened with clean water.
Any stubborn or sticky residue can be removed using a simple alcohol such as Isopropyl. This is widely available as pre-soaked wipes and safe to use on your RIMOWA.

For any light scuffs or scrapes on the surface of your case, use RIMOWA’s wax-free polish & repair paste (sadly not recommended for use on our matte finish). We like to think of any deep dents or scratches as patina, as they cannot be removed.
To clean any leather components, use some mild cleaning agent and a soft cloth to gently remove any surface dirt. Occasionally, it’s a good idea to treat the leather with a conventional, neutrally coloured maintenance product.

Although it may seem tempting at the time, using any of the following will damage your RIMOWA: scouring detergents, abrasive cloths or sponges, window cleaning agents, vinegar based cleaners and disinfectants, solvents, dilutions and aggressive alcohols, petroleum distillates or nail polish remover. Be gentle.

Should you need to have your Rimowa product repaired, please contact our client care team, Clientcare.usa@rimowa.com.
Alternatively you can visit your closest RIMOWA store which will be glad to assist you.

Your nearest client care center or store can be found here.

Returns

You are entitled to return all products from the RIMOWA online shop and RIMOWA stores within 30 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused, and undamaged. Please note, we can only accept return shipments from the same country to which they were delivered. For easy returns, please keep your original box and packaging.


Visit your account to create a return label for your RIMOWA online shop purchase.

 

 

Limited Editions

 

RIMOWA accepts returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 14 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused, and undamaged. RIMOWA only accepts return shipments from the same country to which the merchandise has been delivered.

Visit your account to create a return label for your RIMOWA online shop purchase.

From the date of delivery, you have 30 days to return your item(s). Products should be returned unused, undamaged, and packaged in their original boxes. All our returns are free of charge using our prepaid return label. Customers with a RIMOWA account are able to process their return entirely online. Refunds will take between 10 - 14 working days from the date of the receipt of your item at our warehouse. To receive any return documents and/or a prepaid UPS shipping label, connect to your RIMOWA account in order to process your order entirely online or contact us by phone, email, or by filling out this contact form.

Currently, you are unable to return merchandise purchased online at one of our RIMOWA stores. To return your order, please box the product in its original box and send it back via your pre-paid UPS label which can be created in your account.

From the date of delivery, you have 30 days to return your item(s). Products should be returned unused, undamaged, and packaged in their original boxes.

All returns are free of charge using our pre-paid e-return label, which can be created in your account. If you don't yet have a RIMOWA account, register here to complete the return process online. If you already have an existing RIMOWA account, log in to choose the product you wish to return. Print and attach the designated pre-paid return shipping label on your parcel and deposit at a UPS Access Point for pick up.

Your refund will take approximately 10 - 14 business days between the receipt of the returned merchandise and refund. Once your merchandise has been successfully received, you will receive an email notifying you of the total refund amount to be credited to your account.

Online Purchase

Should you experience any difficulties while placing your order online, please reach out to our Client Care team by phone, email, or by filling out this contact form.

If your order had been declined, our Client Care team will be happy to assist you. Please reach out either by phone, email, or by filling out this contact form.

By creating an account on RIMOWA.com, you will be able to move through the checkout process faster, manage your personal information, register your RIMOWA suitcase to find all the details of the Lifetime Guarantee in accordance with the conditions written within our guarantee manual, view and track your orders, and more. Create your account here.

Your order is able to be changed until your parcel had been shipped. To change your order, please contact our Client Care team either via phone, email, or by filling out this contact form.

Click "Ship To" at the top left of the rimowa.com website to select your prefered shipping country.
If you would like to cancel your order for any reason, you have a few options. You can either cancel in writing or by telephone – you will find all information on your right of cancellation, including a template, in our General Terms and Conditions of Business. Secondly, you can cancel through the return of merchandise by returning your product(s) within 30 days after delivery, under the terms listed online.
Please get in touch with us by phone 312-635-6607 or email contact_us@rimowa.com.

Start shopping with us by using your preferred delivery country on the top of our website "SHIP TO". Shop by category – from luggage to accessories – to select your item. Click “purchase” to add the item to your cart and proceed to check out. You can also search for your preferred item by using our search function. Choose to place your order as either a guest or sign into your RIMOWA account for a speedier, more efficient check out. To complete your purchase, enter your data including shipping and billing address, preferred delivery (express or standard), and agree to the terms & conditions. Your shipment should now be on the way! If you have any questions, please don’t hesitate to reach out to our Client Care team by phone, email or by filling out this contact form.

Payment

RIMOWA accepts the following forms of payment: MasterCard, VISA, American Express, Maestro, DinersClub, PayPal, Apple Pay and Klarna.

We've gone to great lengths to make your experience on rimowa.com as secure as possible. Please refer to our Privacy Policy for more information. .

Your credit card will immediately be charged upon purchase.

MY RIMOWA

You can easily update or modify your account in your Account Setting under your RIMOWA account. To delete your account, please contact our Client Care team either by phone or fill in the contact form.

We've gone to great lengths to make your experience on rimowa.com as secure as possible. Please check out our Privacy Policy for more information.

For more on our security, visit our Privacy Policy .

By registering your suitcase online you can find all the details of the Lifetime Guarantee in accordance with the conditions written within our guarantee manual. Register your RIMOWA here.

You can register your suitcase online here to find all the details of the Lifetime Guarantee in accordance with the conditions written within our guarantee manual. Registering your RIMOWA is simple. Just set up a RIMOWA account, complete the online form specifying your personal data, and enter your RIMOWA suitcase's unique serial number. You will find your RIMOWA's serial number on the outside frame of your suitcase.

Each RIMOWA suitcase can be registered either by the purchaser or the person who received the product as a gift. You can register your RIMOWA here.

By creating an account on RIMOWA.com, you will be able to move through the checkout process faster, manage your personal information, register your RIMOWA suitcase to find all the details of the Lifetime Guarantee in accordance with the conditions written within our guarantee manual, view and track your orders, and more. Create your account here.

To request a new password, please go to My Rimowa and select "Forgotten your password?" You will receive an automated email to the address you have used for creating your account, including a link that will allow you to create your new password.

Sign up on rimowa.com to receive the latest news and updates on luggage collections, special events, and collaborations.
You can locate your RIMOWA’s serial number on the outside of the frame near the hinge. Note that placement might vary depending on the model.

Contact

Our Client Services team is available 10am - 7pm EST, Monday - Saturday.

Please reach out to us via:
• Telephone: 312-635-6607
• Email: contact_us@rimowa.com or
• Contact form

Contact Us

Product Information

RIMOWA suitcases are made of either aluminium or polycarbonate. Aluminium – We think a lot about aluminium. For the past 80 years, it has helped define everything we do. We often say it has "persönlichkeit" – or personality – because it changes and evolves over time. The extremely durable, premium quality aluminium-magnesium alloy we use for all our suitcases is fully recyclable. With naturally occurring corrosion resistant qualities, we incorporate an additional high-end anodization layering procedure which makes our suitcases particularly robust. Undeniably timeless, the resilience of this remarkable metal is part of the reason we’ve dedicated so many years to nurturing its potential. Built for a lifetime of journeys, our aluminium suitcases are a work in progress. They might be made by our hands, but they're defined by those who travel with them. Hallmarked with the inevitable dents and scratches of time, every RIMOWA is a vehicle for storytelling. As individual as a fingerprint, each record on its surface is a memory, a story, and a physical representation of its owner’s character. Polycarbonate – A transparent, virtually unbreakable plastic, polycarbonate was first patented in 1953. An essential component used in the production of body armour and bulletproof glass, its chemical structure allows it to absorb an incredible amount of force. For RIMOWA, it means the outer shell of our extremely light, but highly durable polycarbonate cases can also react elastically under load and yield, so when the external pressure diminishes, they simply spring back to their original shape. As the first company to design and manufacture polycarbonate suitcases, we take our production standards very seriously. With two seals in place for safety and long-term quality from the German inspection organisation TÜV, and with thermal resistance proven in controlled temperatures of +125°C to -100°C, this magnificent material makes our luggage hard-wearing, robust and recyclable.
At RIMOWA, we only use the best materials. Our suitcases are strengthened with reinforced aluminum corners and secured frames. RIMOWA aluminum luggage is designed to take on the shape of impact, featuring the marks of a seasoned traveller.

 

We consider any scratches or dents that appear as the suitcase's patina. They are an evolving record of your travels, a history meant to be celebrated.
Each RIMOWA has its advantages, and each client is unique. But we have some recommendations for you. If you usually travel for short periods of time (1-2 days) and prefer to carry on your luggage when flying, the Cabin S might be what you're looking for. Need a little extra space? The Cabin or Cabin Plus are perfect carry-on sizes with a bit of extra space. Use our airline compatibility chart located on each product page to check if your desired Cabin case is compatible with your airline of preference. If you're looking for a suitcase for longer trips, we suggest our Check-In models. Check-In M and Check-In L are the perfect sizes for extended journeys. Planning an even longer trip or looking for a suitcase with a unique RIMOWA shape? Then the Trunk or Trunk Plus is the way to go. Inspired by the original RIMOWA trunks of the past, these are timeless classics engineered to offer travellers optimum capacity and long-lasting performance with an iconic shape that is undeniably distinctive.
RIMOWA products are sold in RIMOWA stores, at select wholesale partners, and online on our website. Find the store nearest to you here.

Visit any one of our RIMOWA stores to purchase a gift voucher. To find your nearest RIMOWA Store click here.

RIMOWA DISTINCT

Be advised that leather is a very fragile material and therefore requires special attention in its handling. Please follow the leather care instructions carefully:​

  • Avoid contact with water, oils, perfume, or cosmetics.​​
  • If your item gets wet, remove any excess moisture without rubbing, instead, dab with a soft cloth and let dry at room temperature.​​
  • To remove dust or dirt, use a soft brush or non-abrasive sponge dampened with clean water.​​
  • If necessary, please use a special leather cleaner available in leather goods stores. Colored care products are not recommended. Before applying any care product, please test it on an inconspicuous area.​

RIMOWA’s lifetime guarantee covers all functional aspects of the RIMOWA suitcases (incl. Distinct suitcases).

​Cosmetic wear and tear is not covered by RIMOWA’s lifetime guarantee and this also applies to the leather components.

New Lock

  1. Open the lock by moving the lever into position A.
  2. Using a pointed instrument (e.g. a ballpoint), push in the button B until it engages.
  3. Adjust the dials to your combination.
  4. Move the lever back into position A. Button B will be released, and your new secret personal code is set.
  5. Secure the lock by turning the dials.

RIMOWA × Tiffany & Co.

Our Rock Cut Cabin is under the lifetime guarantee, whereas the Jewelry Case and Jewerly Personal fall under our 2-year guarantee. The silver piece included in the Jewelry Case comes with no specific guarantee and all claims or repairs should be requested to Tiffany & Co. only.
All three products of the collaboration are made in Germany.
  • Take care not to scratch it against abrasive materials.
  • Remove dust or dirt from the aluminum shell with a cloth or non-abrasive sponge dampened with clean water.
  • Remove stubborn or sticky residue from the aluminum shell using a simple alcohol like Isopropyl alcohol.
Your Tiffany & Co. Sterling Silver plaque comes with a microfiber bag and is placed on the top tray of the Jewelry Case. Place your Tiffany & Co. Sterling Silver plaque in its dedicated leather pocket, located below the mirror.
Your Tiffany & Co. Sterling Silver plaque can be engraved at any Tiffany & Co. store.
Given that the Jewelry Personal is a jewelry box and not a handbag, no strap is included, nor is there a possibility to attach one.
  • Apply a small amount of Tiffany’s silver jewelry cleaner to a soft cloth.
  • Gently rub the silver with the clothseveral times.
  • Rinse the silver thoroughly in warm water.
  • Blot dry and shine your silver with Tiffany’s polishing cloth or mitts. This will remove the tarnish and restore shine.

RIMOWA x GEWA

GEWA’s mechanically adjustable neck pad provides adjustability for different instrument sizes and makes the case ideally suited for violins sized at 4/4 (59cm) to 3/4 (52cm). The neck pad also provides effective protection and increased holding stability during transport and storage.
To adjust, simply unlock the neck pad by pushing the two side buttons and sliding it to the desired position.

 

 

 

 

Considering the case’s humidity is an important factor, the integrated hygrometer can be used to measure the case’s relative humidity.

 

In the event that it drops too low, use the provided humidifier to raise the humidity inside the case.

1. Open the lid and fill the humidifier with water until it emerges from evaporation vents.

2. Firmly close the lid to create a vacuum and initiate humidifying.

3. Turn the ring to uncover the ventilation holes and set your preferred humidity level.

To enjoy the beauty of your product for years to come, we recommend that you observe the following instructions:

 

ALUMINUM

• Take care not to scratch it against abrasive materials.

• Remove dust or dirt from the aluminum shell with a cloth or non-abrasive sponge dampened with clean water. • Remove stubborn or sticky residue from the aluminum shell using a simple alcohol like Isopropyl alcohol.

 

FABRICS

• Do not wash, dry clean, iron, bleach or tumble dry.

• Avoid contact with water, oils, perfume or cosmetics.

• If your item gets wet, remove any excess moisture without rubbing, dab with a soft cloth instead and let dry at room temperature.

• To remove dust or dirt, use a soft brush or non-abrasive sponge dampened with clean water.

• Please keep in mind that some humid and hot environments may cause slight colour transfer through friction, particularly when wearing light colours.

The RIMOWA × GEWA Violin Case features the same locking system as our Classic suitcases.

Learn how to use the TSA-approved locks on your suitcase in a few simple steps HERE.

Twelve Bottle Case

The RIMOWA Twelve Bottle Case comes with a 2-year warranty.
Avoid scratching the RIMOWA Twelve Bottle Case against abrasive materials. To remove dust or dirt from the aluminum shell or interior, use a cloth dampened with clean water to clean gently. Any stubborn or sticky residue should be removed from the aluminum shell using a wipe pre-soaked in alcohol such as Isopropyl. Keep your leather handle in good condition by avoiding prolonged contact with materials that may transfer coloured pigments onto the leather, protecting it from humidity, and keeping it out of direct sources of heat or sunlight.
In case of condensation from the cold bottles, wipe the interior with a dry soft cloth and leave the bottle case open to allow it to dry.
Thanks to a clever system of a padded cushion with varied thickness that wedges bottle necks to keep them in place depending on the bottle’s size, the Twelve Bottle Case can hold any standard silhouette of wine bottles – from Bordeaux to Bourgogne – as well as wider champagne bottles.
Crafted with movement in mind, the RIMOWA Twelve Bottle Case includes a clever system of padded cushions ans security bar which will keep your bottles in place during transport or display. We recommend transportation modes wherein the suitcase and its precious contents can be handled with care. Therefore, hand-carrying during transport via car, train or private plane is preferrable. Commercial air travel is unfavorable as the valuable bottles content may be damaged or altered.

Original Cabin Aurora Borealis

Only 1000.
You will find the number of your suitcase in the interior. It is printed on the lining.
1000 kilometres per second is the speed at which charged solar particles make their way through the earth’s magnetic field to collide with our atmosphere, resulting in the natural phenomenon known as the Aurora Borealis.

RIMOWA x RTFKT

NFT stands for Non-Fungible Token. An NFT, unlike a fungible item, such as fiat currency, can neither be replaced or interchanged because of its unique properties. NFTs are digital assets that can represent digital collectibles like art, music, or games, with a built-in certificate of authenticity, enabled by blockchain technology. The blockchain is a distributed, public, and transparent digital ledger, which makes cryptocurrencies, such as Bitcoin and Ethereum, as well as NFTs, tradeable without the need of a third party mediator.

Cryptocurrency wallets are software used to communicate with blockchain networks to safely access, send, and receive crypto funds or NFTs.

Creating a wallet is necessary to purchase NFTs. There are a few important steps to make that happen:

 

- There are a number of different wallet options to choose from. There are mobile, desktop and hardware wallets. For example, MetaMask is a mobile and desktop wallet, Rainbow is a mobile wallet, while Ledger and Trezor are hardware wallets. Hardware wallets offer an additional layer of security as your private keys are stored offline on a physical device, and every transaction requires you to physically sign in the hardware wallet.

 

- Once you’ve created your wallet, you will be able to view a 12-24 word sequence— this is your seed/secret recovery phrase. Pro tip: write your seed phrase down on a piece of paper (do not take a screenshot or a picture) and store it somewhere safe. If you forget your wallet password, the only way to restore your wallet is with your seed/secret recovery phase. Never, under any circumstances, share this phrase with anyone. If someone asks for your phrase assume they are a bad actor.

 

- Once you have your wallet set up, you will need to purchase some Ether (ETH) in order to begin buying NFTs. You can purchase ETH, along with other cryptocurrencies, on exchanges like Gemini or Coinbase, and then transfer the purchased amount to your non-custodial wallet to buy NFTs. Note, some banks have restrictions on how much money you can deposit at a time into an exchange, and some exchanges have restrictions on how much money you can transfer out at a time. It is recommended that you buy any ETH you wish to use for NFT purchases at least 5 days before so that your ETH will clear in time and you can transfer it to your non-custodial wallet. Another method is to use the apps directly on the wallet which directs you to an integrated third-party exchange rail (i.e. MoonPay on MetaMask), which you can buy crypto using fiat/credit card directly into your wallet.

A digital form of currency in which transactions are verified and records are maintained by a decentralized system using cryptography, rather than a centralized authority.

Cryptocurrencies, like Ether, are available for sale and trading on digital asset exchanges. Some popular crypto exchanges include: FTX, Coinbase, Binance, Crypto.com, and Gemini.

Ether (ETH) is the main token housed on the Ethereum blockchain and the world's second-largest cryptocurrency by market capitalisation. As with any other cryptocurrency, such as Bitcoin or Dogecoin, Ether can be used as payment directly to another person or entity without the need for a centralized intermediary, such as a bank.

Minting, or to mint, an NFT means converting digital data into crypto collections or digital assets that are recorded on the blockchain. The digital products or files will be stored in a distributed ledger or decentralized database and cannot be edited, modified, or deleted.

Forging refers to the process by which an NFT is used as a redemption mechanism to access a physical item. Influenced by gaming culture and different lore, RTFKT has branded and popularized the term "forging" to represent the transformation of digital fashion NFTs into their physical counterparts.

You will need to setup a cryptocurrency wallet in order to purchase and store your NFT.

One per wallet.

A live draw will be held on October 27th. To register, you will need to have a cryptocurrency wallet, with a minmum amount of 0.12 ETH. Additional details about how to register for the raffle will be shared across RTFKT and RIMOWA social platforms ahead of the raffle start date.

No, all sales are final.

You can trade your minted RIMOWA x RTFKT NFT at any time on secondary marketplaces like OpenSea; however, after the forging event, the original minted NFT will not carry any planned future utlity. During forging, RIMOWA x RTFKT NFT holders will be asked to burn their NFT's in exchange for a new RIMOWA X RTFKT NFT that represent access to the physical item.

During the forging event, RIMOWA x RTFKT NFT holders will be asked to provide a shipping address for the physical suitcase to be delivered.

The physical suitcase benefits from RIMOWA's lifetime guarantee.

The Forging Event will take place between May 29th - June 5th, 2023. More details on rimowa.rtfkt.com.

RIMOWA Harness

HARNESS ASSEMBLING INSTRUCTIONS

 

1. Place the open harness on the suitcase. Ensure that the top straps sit beside the top handle.

2. Clip the right-hand-side straps together.

3. Repeat the process with the straps on the left side.

4. Pass the straps under the handle and secure to your suitcase.

This luggage harness is meant to fit the RIMOWA Original, Classic, Essential, Essential Lite and Hybrid suitcases in the following sizes only: Cabin U, Cabin S, Cabin and Cabin Plus. This harness will not fit other RIMOWA suitcase sizes and we can not guarantee that the harness will suit any cabin suitcases from other brands.

RIMOWA Attaché

To enjoy your product for years to come, we recommend the following instructions:

 

- Take care not to scratch the aluminum against abrasive materials.

 

- Remove dust or dirt from the aluminum shell with a cloth or non-abrasive sponge dampened with clean water.

 

- Remove stubborn or sticky residue from the aluminum shell using a simple alcohol like Isopropyl alcohol.

 

- If the leather gets dirty, or in case of superficial stains, wipe it with a soft and light-colored cloth.

 

- Avoid prolonged contact with materials that may transfer color pigments onto the leather.

 

- Keep away from humidity and protect it from direct sources of heat and sunlight as the color of the leather may fade.

1. Open the lock by turning it to 0-0-0 and pushing the button (A).

 

2. Open the Attaché to access the recessed button (B) situated behind the handle. Push in the button – you can use a ballpoint pen – until it locks in place. You will hear a click.

 

3. Set your combination by turning the dials. Once done, push button (A). When the mechanism has adjusted to the new combination, you will hear a click.

 

4. To close and secure the Attaché, simply shut it and turn the dials.

RIMOWA Chess Attaché

The RIMOWA Chess Attaché comes with a two-year warranty.
The warranty does not cover the loss of chess pieces.

RE-CRAFTED - 2nd hand

All authentic RIMOWA aluminum suitcases equipped with at least two wheels can participate in RIMOWA RE-CRAFTED, regardless of age or condition.

You can bring your suitcase to select RIMOWA stores in the US. Find participating stores here.

There is no need to bring any official documents with you as our client advisors are trained to check the authenticity of your suitcase. However, staff may ask you to ID yourself in order to make sure you have not exceeded the maximum number of suitcases suitable for the RIMOWA RE-CRAFTED Program.
RIMOWA RE-CRAFTED is limited to 2 suitcases per household (same address), per year.
Please reach out to your closest RIMOWA Store or our Client Service Team.
Your RIMOWA RE-CRAFTED store voucher does not expire.
You can redeem your RIMOWA RE-CRAFTED voucher at select RIMOWA stores in the US, excluding concessions or online. Find participating stores here.

The minimum amount for a voucher to be used is $600, pre-tax. You may only use one voucher per purchase.
RIMOWA RE-CRAFTED suitcases are currently available on rimowa.com.
All RE-CRAFTED products come with a 2-year manufacturer's guarantee.
No, your RIMOWA RE-CRAFTED voucher is personalized and can be redeemed only by yourself.

Pick Up in Store

Pick Up in Store is a service where you can place an order on RIMOWA.com and visit select RIMOWA stores to pick up your order.

To pick up your order, please bring:

  • A valid government-issued photo ID (driver's license, ID card or passport)
  • Your order confirmation email or order number

Please be advised the name on the ID must match with the name of the person on the order for pick up.

Yes, please select 'someone else will pick it up' at checkout. Complete the first/last name, email address and telephone number fields of the person who will be picking the order up on your behalf.

Only the person specified at the time of checkout can pick up on your behalf.
Although unlikely, there may be rare cases where an item will be available at our warehouse and unavailable in store. In such cases, you will have (2) options to complete your purchase with RIMOWA:

(1) Place one order with the stock available to Pick Up in Store. Place an additional order with the stock available for delivery to your shipping address, from our warehouse.
(2) Place one order to have both items delivered to you from our warehouse.
Should you wish to return an order collected as Pick Up in Store, please return your purchase to a RIMOWA store. Please note, orders placed as Pick Up in Store cannot be shipped back to our warehouse for return or refund.

Please return your order to a RIMOWA store within 30 days* of picking up the merchandise for full reimbursement, provided the merchandise is complete, unused, and undamaged. *Returns of limited edition products (special offers which are limited in time such as RIMOWA brand collaborations) must be returned within 14 days.
If you would like to cancel your order for any reason, please contact the store directly, as indicated on your order confirmation email.

Alternatively, please reach out to our Client Care team by by phone on +1-312-635-6607, email on contact_us@rimowa.com, or by filling out this contact form.

Please be advised that RIMOWA Unique cannot be purchased through the Pick Up in Store option. To purchase, please choose the 'delivery' option at checkout or ask our store advisors for further information.

Klarna

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first installment will be taken from your credit or debit card when your order is confirmed. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.

If your basket is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as payment method during checkout. After your order is confirmed, you will be charged for the first quarter of the total amount. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.

To sign up, you will need :

1. A U.S. credit card or debit card

2. To be 18 years of age or over

3. An SMS-capable phone number

4. A US residential address

You can live chat with our Klarna’s customer service agents 24/7 to confirm payment. Please quote your statement number if you have received a statement by post.
Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime via Klarna’s site or in your Klarna app. Refund processing times varies and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund please contact Klarna for further support.
You can use an alternate payment method to complete your purchase. To use Klarna for future orders, please reach out to Klarna’s customer service team to discuss options. You can contact them in the Klarna app or at klarna.com.
If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered with the online store. The refund will be processed within the next 14 days of the online store logging the returned or cancelled order.
You can live chat with Klarna’s customer service agents on their app or via their site to request that your contact details be updated. Please quote your statement number if you have received a statement by post.

Additional FAQs on Klarna can be found here.

Additional FAQs on Klarna can be found here.

Additional FAQs on Klarna can be found here.

Additional FAQs on Klarna can be found here.

Additional FAQs on Klarna can be found here.

Electronic Tag

To use your RIMOWA Electronic Tag , you need to register your suitcase through BAGTAG. Please download the BAGTAG App in the App Store or Google Play and process the registration. Once registered, you can check-in your Electronic Tag for flights with participating airlines as well as customize your display.

We moved our functions from RIMOWA App to BAGTAG App. Please download the BAGTAG App in the App Store or Google Play and register your suitcase to continue using your Electronic Tag functions as usual.

In case you enocunter any difficulties while trying to use your RIMOWA Electronic Tag, please contact us through our contact form.

RIMOWA Unique

 

RIMOWA UNIQUE is a customization service specially designed to add a personal touch to your RIMOWA Classic Cabin.

 

Discover how to make your suitcase unique by visiting the online configurator or inquire about customization options at your local RIMOWA store.

 

To customize your suitcase online, access RIMOWA UNIQUE here. Next, choose from a range of colorful options for wheels, handles and luggage tags.

 

For your convenience, this product will come assembled. Please be advised that your customized choices will replace the original wheels, handles, and luggage tags. These original components will not be included in your order.

For standard delivery, please expect 3-5 business days. If you choose express delivery, you can expect to receive your customized suitcase within 2-3 business days.

 

For your convenience, this product will come assembled. Please be advised that your customized choices will replace the original wheels, handles, and luggage tags. These original components will not be included in your order.

 

Please note that our warehouses are closed on major holidays, orders placed on those days will be shipped the following business day.

Our customization service RIMOWA UNIQUE is designed for the RIMOWA Classic and allows you to perfectly color match all the unique elements of this timeless range, including the vintage-inspired leather handles, wheels and leather luggage tag.

 

Use the online configurator to custom fit your own RIMOWA Classic here or visit us in-store.

Yes !

All accessories come standard with a two-year warranty if purchased separately. If you purchase accessories with a RIMOWA Classic, you will benefit from the Lifetime Guarantee.

In case of functional damage, the accessories may be replaced or repaired with parts as close as possible to the former product/component, if an identical replacement is not available. The guarantee is limited to the value of the product. A replacement product is also covered by the lifetime guarantee.

Yes! All accessories are available in stores or online on our website.

 

Handles, however, cannot be purchased separately online as they require professional installation by our RIMOWA experts.

 

Yes, our customized suitcases can be returned within 30 days of receiving the merchandise according to our return policy and T&C.

 

You can return luggage tags only when they have not been personalized with embossed text and/or symbols.

RIMOWA UNIQUE service is available at selected stores and online.

Please find our installation guide below. Additional elements, such as the T20 Torx screwdriver, are not included in the wheel package.

 

 

Step 1 : Using a T20 Torx screwdriver, unscrew the standard wheels.

 

Step 1

 

 

Step 2 : Remove the standard wheels.

 

Step 2

 

 

Step 3 : Screw in the new wheels.

 

Step 3

 

 

Step 3

 

 

Step 4 : You’re done !

RIMOWA Eyewear

Clean using a damp cloth and a normal neutral detergent and dry with a soft clean cloth. Avoid the use of solvents such as alcohol and acetone and harsh chemical detergents that may damage the eyewear. When not in use, sunglasses should be kept in their case and stored at a temperature between -10°C and +35°C. Avoid exposure to sunlight in closed non-airconditioned environments (e.g. on a car dashboard) as the temperatures reached in these conditions may damage the eyewear and adversely affect its functioning. If the sun lenses suffer any wear and tear, becoming scratched or opaque, for example, we recommend replacing them with original spare parts.
You are entitled to return your RIMOWA Eyewear purchased from the RIMOWA online shop or any RIMOWA store within 30 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused, and undamaged. Proof of purchase should be provided to be entitled to return your RIMOWA Eyewear. We can only accept return shipments from the same country to which they were delivered.
All returns, exchanges and/or repairs of RIMOWA Eyewear purchased at an optician must be handled directly by the optician.
Eyewear is not suitable for direct viewing of the sun or solar eclipses, protection from artificial light sources (e.g. solarium), driving at night or in conditions of poor visibility, or protecting the eyes from the risks of mechanical impacts. In the event of such an impact, the sunglasses themselves may break, causing injuries to the face and eyes.

This product can expose you to chemicals including Nickel which is known to the State of California to cause cancer, and Bisphenol A (BPA), which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov/product.

Bridge Pilote Black, Crystal & red mirror, as well as and Bridge Square Black, Bridge Square Navy & Crystal / White Mirrored Square Sunglasses are the only RIMOWA Eyewear model compatible with corrective lenses.
Please contact our customer service centre to be informed of the nearest service partner
The RIMOWA Air optical collection is only available at selected opticians.

RIMOWA Never Still bags collection

CARE INSTRUCTIONS:

 

To enjoy your bag in its best condition, we recommend that you observe the following instructions:

- Avoid contact with water, oils, perfume or cosmetics.

- If your item gets wet, remove any excess moisture without rubbing, dab with a soft cloth and let dry at room temperature.

- To remove dust or dirt, use a soft brush or non-abrasive sponge dampened with clean water.

- For leather parts, you can use a special cleaner available in leather goods stores.

 

Please keep in mind that some humid and hot environments may cause slight colour transfer through friction, particularly when wearing light colours.

 

Should you encounter a problem, visit any one of our RIMOWA stores or contact us online at rimowa.com

The new RIMOWA Never Still bags' comes with a 2-year warranty.

This line is made in Italy with a combination of premium materials :

- Cotton and nylon canvas, with water repellent treatment

- Full grain cowhide leather

The backpack capacity is 26L and is comparable to a Cabin U. It is the perfect size for a two-day trip.
The backpack capacity is 9kg maximum.

RIMOWA Signature bags collection

Made in Italy, the Signature collection is RIMOWA's range of contemporary bag designs featuring the RIMOWA Signature Flap Back-pack Large, the RIMOWA Signature Duffle Bag and the RIMOWA Signature Sliding Tote, each meticulously designed with smart functionalities that ensure travellers ample and adjustable capacity options. The range is crafted using a regenerated nylon material dubbed ECONYL®, that is light, supple and water repellent, featuring the Maison's iconic monogram on the exterior using a three-dimensional surface treatment.
The RIMOWA Signature bags come with a 2-year guarantee.
ECONYL® regenerated nylon is made out of waste that’s been rescued from landfills and oceans around the world. It performs exactly the same as brand new nylon which can be continuously remoulded. This means, that with ECONYL® , you can create new products without ever having to use new resources.
The RIMOWA Signature collection is made in Italy.

To enjoy your bag in its best condition, we recommend that you observe the following instructions:

  • Avoid contact with oils, perfume or cosmetics.
  • If your item gets wet, remove any excess moisture without rubbing, dab with a soft cloth and let dry at room temperature.
  • To remove dust or dirt, use a soft brush or non-abrasive sponge dampened with clean water.
  • For leather parts, you can use a special cleaner available in leather goods stores.

Please keep in mind that some humid and hot environments may cause slight color transfer through friction, particularly when wearing light colors.

 

Should you encounter a problem, visit any one of our RIMOWA stores or contact us online at rimowa.com.

RIMOWA Personal bags collection

Made in Cologne, Germany, RIMOWA's Personal collection is crafted from our signature materials and provides a range of versatile lifestyle pieces intended for daily use.

The RIMOWA Personal collection is made in Cologne, Germany.

Our Personal Cross Body-Bag was designed to be a highly functional daily companion. It features 3 card slots, 2 open compartments, 1 zipped compartment, and a zip puller. This allows you to store your daily essentials in an easily accessible way. In addition, the leather strap construction allows you to open the bag without unbuckling the long strap. The body and shoulder straps are made from cow’s leather sourced from Italy.

To preserve the condition of your RIMOWA Personal, please follow these simple care instructions:

• Take care not to scratch your Personal against abrasive materials.

• Remove dust or dirt from the shell with a cloth or non-abrasive sponge dampened with clean water.

• Remove stubborn or sticky residue from the shell using a simple alcohol like Isopropyl alcohol.

 

To care for its leather interior, please do the following:

• Avoid prolonged contact with materials that may transfer colour pigments onto the leather.

• Keep away from humidity and protect it from direct sources of heat and sunlight.

• If the leather or the webbing get dirty with superficial stains, wipe it with a soft, light-coloured cloth. Should you encounter a problem, visit any one of our RIMOWA stores or contact us online at RIMOWA.com.

The new RIMOWA Personal comes with a 2-year guarantee.

Every Personal Cross-Body Bag, Sling Clutch, and Hand Clutch has an individual serial number printed on the inside of the frame. This is a great way to verify that your piece is a RIMOWA original.

You are entitled to return all products, including your RIMOWA Personal, from the RIMOWA online shop and RIMOWA stores within 30 days of receiving the merchandise. You will receive full reimbursement, provided the merchandise is complete, unused and undamaged. Please note that we can only accept return shipments from the same country to which they were delivered.​

iPhone Cases

The RIMOWA iPhone case for iPhone XS is compatible with iPhone X.

Yes, contactless payment does work while using all our Iphone Cases.

Our RIMOWA iPhone cases come with a 2-year global warranty.

To protect your RIMOWA iPhone case and ensure it remains in the best condition, please keep it away from extreme temperatures, acid and alkali.

No, unfortunately our aluminum iPhone cases do not currently support wireless charging. We apologize for any inconvenience this may cause. However, we are pleased to inform that our leather and sticker iPhone Cases support this function.

Packing Cubes

To remove dust or dirt, simply use a cloth dampened with clean water. Do not wash, dry bleach, tumble dry, iron, or dry clean.

RIMOWA Packing Cubes are a flexible organization system that can easily accommodate multiple configurations tailored to your individual needs. One such example for the RIMOWA Cabin would be: two Packing Cube L, one Packing Cube M, and four Packing Cube S

 

 

Packing Cube Cabin

RIMOWA Packing Cubes are a flexible organization system that can easily accommodate multiple configurations tailored to your individual needs. One such example for the RIMOWA Check-In L would be: three Packing Cube L, five Packing Cube M, and five Packing Cube S.

 

 

Packing Cube Check-In L

RIMOWA Packing Cubes are a flexible organization system that can easily accommodate multiple configurations tailored to your individual needs. One such example for the RIMOWA Trunk Plus would be: two Packing Cube L, three Packing Cube M, and six Packing Cube S.

 

 

Packing Cubes for Check-In L

You are entitled to return your product purchased from the RIMOWA online shop or any RIMOWA store within 30 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused, and undamaged. Please note, we can only accept return shipments from the same country to which they were delivered.
All RIMOWA Packing Cubes come with a standard 2-year warranty.
Our packing cubes are made of recycled material in Vietnam.

Vanity Case

Learn how to use the TSA-approved locks on your Vanity Case in a few simple steps. HERE

The Vanity case comes with a 2-year guarantee.

Watch case

Avoid scratching the Watch Case against abrasive materials. To remove dust or dirt from the aluminium shell or interior, use a cloth dampened with clean water to gently clean. Any stubborn or sticky residue should be removed from the aluminium shell using a wipe pre-soaked in alcohol such as Isopropyl. Keep your Watch Case interior in good condition by avoiding prolonged contact with materials that may transfer coloured pigments onto the interior, protecting from humidity, and keeping out of direct sources of heat or sunlight as the interior's colour may wear.
The RIMOWA Watch Case is designed to comfortably accommodate up to three wristwatches in a range of styles.
You are entitled to return your product purchased from the RIMOWA online shop or any RIMOWA store within 30 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused, and undamaged. Please note, we can only accept return shipments from the same country to which they were delivered.
The RIMOWA Watch Case comes with a 2-year warranty.
Our Watch Case is designed in Germany and made in Italy.
Crafted with travel in mind, the RIMOWA Watch Case includes an additional top cushion layer to ensure the careful protection of both timepiece and watch face during transport or display. To protect your watches, always place the Watch Case's protective cushion on top of your watches prior to closing and avoid any direct contact between the case aluminium and your watches.
Uniquely constructed, the cylindrical design seamlessly glides open at either end.

Brand & History

Learn all about RIMOWA's over century-long heritage here.

Career FAQ

Visit our Career section for any vacant position.