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Be advised that changing your location will remove the contents from your bag.
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Client Service
For inquiries or assistance do not hesitate to contact us.
Call us
Our Client Advisors are available by phone Monday to Friday, 9 am to 5 pm JST (Excluding weekends, public holidays, and the year-end/New Year period).
Send us a message
Our RIMOWA Client Advisors will respond to your email enquiry within 24 hours (Excluding public holidays and the year-end period).
Book an appointment
Schedule an appointment with a Sales Advisor for a personal consultation.
Request a Repair
For any damage to your RIMOWA item, please contact us via call or email, or visit your nearest RIMOWA store. Suitcases can be dropped off at our stores without the need of an appointment before 5 pm during opening hours.
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