FAQ

If you would like to exchange your product, you will need to process a return and order a new one.

You can return your item(s) within 30 days from the date of delivery.

Products should be returned unused, undamaged, and packaged in their original boxes.

For online purchases, we can only accept return shipments from the same country/region to which they were delivered.

You can return your item(s) within 30 days from the date of delivery.

Returns are complimentary, please send by cash on delivery.

For online purchases, we can only accept return shipments from the same country/region to which they were delivered. For store purchases, please visit your RIMOWA store to return your product(s),please have your purchase receipt ready and contact the store directly.

 

To process a return for online purchases, connect to your MY RIMOWA account and declare your return.

After confirming the product you wish to return from your "Order History" and selecting "Return Product", you will receive an email with details on how to return the product.

Please return the item(s) with the necessary information to the address indicated in the email by cash on delivery.

Make sure the product is unused, undamaged, and complete with all included items, and pack it in the same box it was delivered in.

Once your return is received by our team,, you will receive a "Notice of Returned Product Receipt" via email.

Your return will be refunded within 2 to 7 working days from the date the return is validated by the RIMOWA team.

 

Limited editions

RIMOWA accepts returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 14 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused, and undamaged.

Personalised tags

Please, note that customised tags cannot be returned or exchanged.

Currently, you are unable to return merchandise purchased online at one of our RIMOWA stores. To return your order, please box the product in its original box and send it back via freight collect slip.

Your refund will take approximately 2-7 business days between the receipt of the returned merchandise and refund.

Once your merchandise has been successfully received, you will receive an email notifying you of the total refund amount to be credited to your account.

For security reasons, we can only refund on the same payment method used for the purchase.

You are entitled to return all products from the RIMOWA online shop and RIMOWA stores within 30 days of receiving the merchandise, provided the merchandise is complete, unused, and undamaged.

 

For online purchases, please note we can only accept return shipments from the same country to which they were delivered. Visit your account to create a return label for your RIMOWA online shop purchase.

 

For store purchases, please visit your RIMOWA store to return your product(s) and get a credit note or exchange for the product(s). Your statutory rights are not affected.

 

 

Limited Editions

 

RIMOWA accepts returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 14 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused, and undamaged. RIMOWA only accepts return shipments from the same country to which the merchandise has been delivered.

Visit your account to create a return label for your RIMOWA online shop purchase.