Representations based on the Act on Specified Commercial Transactions

 

 

Seller’s name

 

RIMOWA Japan Co., Ltd.

 

Representative

 

President Maxime Harrar

 

Seller’s address

 

Sumitomo Hanzomon Bld.
3-16, Hayabusa-cho, Chiyoda-ku, Tokyo, 102-0092

 

Seller’s phone number

 

Rimowa Customer Care
072-929-9944
Business hours: 9:00 to 17:00 (week days, excluding public holidays and New Year holidays)

 

Selling price

 

 

  • We will indicate the tax inclusive selling price per product.

 

 

Necessary amount other than payment for product

 

 

  • POD fee - Free
  • Delivery charge - Free for any order which value is over 50.000 JPY. 550 JPY for orders which value is under 50.000 JPY.

 

 

How to Order

 

To purchase a product, please proceed to the product purchase screen from "Shopping Bag" in the product details screen. Members will be required to log in.

 

Payment method

 

Payments by credit card or POD are accepted.

 

  • Credit card
  • Credit card payments will only be accepted if made by the cardholder themselves.
  • The below credit cards can be used. The total amount must be paid at once.
    DINERS, AMEX, JCB, VISA, MASTER CARD

 

 

  • POD
  • POD payments will only be accepted for purchases up to the value of 300,000 yen (consumption tax included).
  • Only cash can be used to make POD payments.
  • Some areas are not eligible to POD. For more information, please visit the Sagawa Express website

 

 

Payment due date

 

 

  • The due date for credit card payments depends on the cut-off date and terms of the credit card being used. Please contact your card company for details.

 

 

Delivery

 

 

  • Products can only be delivered to addresses in Japan.
  • Products will be delivered within 3 to 10 days of receiving your order (excluding public holidays, New Year holidays and RIMOWA’s designated non-operation days). Delivery may require up to 2 extra days if we're shipping the items from one of our stores.
  • Please understand we cannot deliver within the above timeframe if the product you have purchased is not in stock or sold out.
  • Please contact RIMOWA Customer Care if your product has not arrived within 10 days of placing the order.
  • Even if you designate the delivery day and time, the delivery may be delayed due to traffic conditions, the location of your home, etc.
  • You can choose “Pick Up In Store” delivery option at checkout. Select the store from the list of boutiques available for pick up. Delegation form

 

 

Returns

 

 

  • Products purchased on this online store can be returned in accordance with the below policy.
  • Products purchased on RIMOWA online store which are found to have defects may be returned within 14 days of delivery if they have not been used and if the product tag or other accessories remain intact. In such instances, RIMOWA will cover the postage fee involved in returning the product.
  • Products purchased on this online store may be returned within 14 days of delivery even if they are free of defects under the conditions that they have not been used and the product tag or other accessories remain intact. In such instances, the customer will cover the postage fee involved in returning the product.
  • Please note it is not possible to return personalized items.

 

 

Restrictions

 

 

  • Please understand that the sale quantity is limited, therefore we may be unable to meet your request.
  • Please ensure minors obtain the permission of their guardians before purchase.
  • Please understand we do not handle some products and there may be cases of products being sold out.
  • Please understand that prices are subject to change without notice.

 

 

Personal information

 

 

  • Please refer to the Privacy Policy available on this website.