What Payment Methods do you accept?

Rimowa.com accepts the following payment methods:

  • Credit cards : Mastercard, Visa, American Express, DinersClub, JCB
  • Apple Pay
  • Cash on delivery (for purchases up to the value of 300,000 yen including consumption tax)
Are payments secured?
All RIMOWA transactions are secured.
When will my credit card be charged ?
Credit cards will be charged at the time the order is confirmed, but it depends on the credit card company.
Where can I find my invoice?

If you are looking for your receipt, you may contact our customer service to assist you.

Is it possible to modify my contact details on the purchase information?

Once the order has been processed, your purchase information can no longer be modified. Should you need any assistance, please contact our Client Service.

Why my Payment has been declined?

If you receive notification that your credit or debit card or other payment method, has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that:

  • The card details or payment information entered are correct. For instance, your 16 digit code is correct and the selected card type.
  • The 3 or 4 digit security number is correct.
  • Your credit card has not expired.

If you have another payment method, we invite you to try a different one. If you would like further assistance, please contact us.

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