What is RIMOWA’s return policy?

 

You have a right of withdrawal subject to the following provisions.

 

Instructions on withdrawal

 

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (RIMOWA Korea, 5F, 217 Donsan-daero, Gangnam-gu, Seoul, Korea, tel.: +82 (0)2-546-5909; e-mail: contact_kr@rimowa.com) of your decision to withdraw from this contract via the Website and by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, if any,  without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event by the later period of (i) 7 days upon receipt of the products and (ii) 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

Exceptions from the right of cancellation PRICE

Personalized luggage tags on which text and/or symbols selected by you have been embossed are excluded from the right of cancellation and the right of return, unless such cancellation is caused by a defective condition in Clause 6 of the Terms and Conditions.