If you would like to exchange your product, you will need to process a return and order a new one.

You can return your item(s) within 30 days from the date of delivery.

Products should be returned unused, undamaged, and packaged in their original boxes.

For online purchases, we can only accept return shipments from the same country/region to which they were delivered.

You have the option to modify or cancel your order before it has been shipped by contacting our Client Service. Your item can only be changed for a new item at the same or lower price than the original item.

Please note that once your order has been shipped, it is no longer possible to modify or to cancel it. However, you may process a return and place a new order.

To claim our guarantee, we invite you to immediately inform RIMOWA of any defect within the guarantee period.

Please contact our Client Care Service, or you can also visit the nearest store to hand over or send the product. The completed certificate of guarantee or original proof of purchase will be requested.

RIMOWA will determine whether the defect is covered by the guarantee. If this is the case, RIMOWA will repair or replace the product and RIMOWA will also cover the costs incurred, including the return shipment.

The sending costs are borne by the purchaser.

• Clean using a damp cloth and a normal neutral detergent and dry with a soft clean cloth.
• Avoid the use of solvents such as alcohol and acetone or harsh chemical detergents that may damage the eyewear.
• When not in use, sunglasses should be kept in their case and stored at a temperature between -10°C and +35°C.
• Avoid exposure to sunlight in closed non-airconditioned environments (e.g. on a car dashboard) as the temperatures reached in these conditions may damage the eyewear and adversely affect its functionality.
• If the sun lenses suffer any wear and tear, becoming scratched or opaque, for example, we recommend replacing them with original spare parts."