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20 results for "personal"

Products (10)
Stories (3)
FAQ (7)

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Personal - Aluminum Cross-Body Bag

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Personal - Aluminum Cross-Body Bag

Personal - Polycarbonate Cross-Body Bag

Personal - Aluminum Cross-Body Bag

Personal - Aluminium Sling Clutch

Original Bag - Aluminium Cross-Body Bag

R$ 13.850,00

Ownership Certificate

If a person scans the NFC tag on my suitcase, will my personal information be shared?

Your personal information won't be accessible to anyone who scans your NFC tag on your suitcase. Your information is only accessible when you are logged into your account with your password.

Who can register a suitcase?

Each RIMOWA suitcase can be registered either by the purchaser or the person who received the product as a gift. You can register your RIMOWA here.

How do I register my suitcase online?

You can register your suitcase online by creating a RIMOWA account. You will need to complete the online form specifying your personal data, and enter your RIMOWA suitcase's unique serial number. You will find your RIMOWA's serial number on the outside frame of your suitcase. You will find all the details of the lifetime guarantee in accordance with the conditions written within our guarantee manual.

Serial Number

Do all RIMOWA Items have a serial number?

A serial number is present on all our suitcases as well as on specialties, Personal collections, and aluminium iPhone cases.

Online Purchase

Why should I create a RIMOWA account on rimowa.com?

By creating an account on RIMOWA.com, you will be able to:

Move through the checkout process faster
Manage your personal information
Register your RIMOWA suitcase to access all the details of the lifetime guarantee in accordance with the conditions outlined within our guarantee manual
View and track your orders
Retrieve your invoice
Request a return

To create your account, you can click here.

Your RIMOWA Account And Subscriptions

Why should I create a RIMOWA account on rimowa.com?

By creating an account on RIMOWA.com, you will be able to:

Move through the checkout process faster
Manage your personal information
Register your RIMOWA suitcase to access all the details of the lifetime guarantee in accordance with the conditions outlined within our guarantee manual
View and track your orders
Retrieve your invoice
Request a return

To create your account, you can click here.

Exchanges & Returns

How do I return an item?

You can return your item(s) within 7 days from the date of delivery. To process a return for online purchases, please follow the steps below:

Log in to your MY RIMOWA account and declare your return, if you have ordered as a guest, we invite you to create an account and declare your return. You can also request your return by phone or email, the CS team will return with more information about packaging and shipping.
Ensure your items are returned unused, undamaged, and packaged in their original box.
Place your item in the original box with the invoice, following the instructions received by email. The carrier will pick the return within the informed deadline.

Once your return is received by our team, you will receive an email to inform you. Your return will be refunded in up to 20 working days from the date the return is validated by the RIMOWA team. Please note that the credit card issuer may take up to 90 days to fully process the transaction.

Limited editions: RIMOWA accepts returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 7 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused, and undamaged.

Personalized tags: Please note that customized tags cannot be returned or exchanged.

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