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Client Service
For inquiries or assistance do not hesitate to contact us.
Call us
Our Client Advisors are available by phone Monday to Thursday from 09:30 am to 5:30 pm and Friday from 09:30 am to 04:30 pm BRT.
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Our RIMOWA Client Advisors are ready to assist you with any questions or requests. We aim to answer during business days (Monday to Friday).
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Schedule an appointment with a Sales Advisor for a personal consultation.
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MOST POPULAR QUESTIONS
- What is the current status of my order?
- How do I track my parcel?
- How do I return an item?
- How long does it take for a refund to be issued?
- Can I modify or cancel my order?
- How can I check the availability of an item in store?
- Can I be notified when an item is back in stock on rimowa.com?
- What does the RIMOWA lifetime guarantee cover?
- Where can I bring my suitcase for repairs?
