Store Locator
FAQ

FAQ

What does the RIMOWA lifetime guarantee cover?

RIMOWA offers a lifetime guarantee for new suitcases purchased from July 25, 2022.

RIMOWA’s lifetime guarantee covers all functional aspects of your RIMOWA suitcase for the lifespan of your suitcase.

RIMOWA’s lifetime guarantee does not apply to cosmetic wear and tear, misuse, or abuse.

I purchased before July 25th 2022, what is my suitcase's guarantee?

RIMOWA provides a 5-year guarantee for all suitcases purchased before July 25, 2022 when registered online.

If you do not register online, a 2-year guarantee applies.

 

This guarantee only applies if the usability of the product is considerably adversely affected by a material or manufacturing fault already present at the time of hand-over (defect).

Our manufacturer’s guarantee does not apply, however, if the usability is restricted by abrasion, improper use, faulty operation, or externally occurring forces.

Among other things, some product series are characterised by special leather fittings, particularly on the handle and at the corners of the product. Leather is a natural product that can change, discolour or fade, particularly under the influence of skin contact, light, and water; but also through the use of unsuitable cleaning agents, post-purchase impregnation, and textile dyes. Heat and dehydration can lead to the formation of cracks or tears in the leather. These occurrences are not covered by the guarantee.

Please note that customised tags cannot be returned or exchanged.

How do I claim a RIMOWA guarantee?

To claim our guarantee, we invite you to immediately inform RIMOWA of any defect within the guarantee period.

Please contact our Client Care Service, or you can also visit the nearest store to hand over or send the product. The completed certificate of guarantee or original proof of purchase will be requested.

RIMOWA will determine whether the defect is covered by the guarantee. If this is the case, RIMOWA will repair or replace the product and RIMOWA will also cover the costs incurred, including the return shipment.

The sending costs are borne by the purchaser.

What is RIMOWA's guarantee policy for products that are not suitcases with wheels?
All RIMOWA products that do not belong to our suitcase with wheels product catalogue come with a 2-year guarantee.
What is RIMOWA's guarantee policy for UNIQUE accessories?

The following applies when purchasing a RIMOWA Classic from July 25, 2022 with UNIQUE accessories (wheels, handles, address tag): the Classic suitcase itself is covered by our lifetime guarantee.

For the UNIQUE accessories, we offer a two-year manufacturer's guarantee from the date of purchase. If - after the two-year guarantee has expired - a repair or replacement of these UNIQUE parts is required under the suitcase's lifetime guarantee, they will be replaced with standard spare parts. This ensures that your suitcase remains functional, even if the customisation is not covered by the lifetime guarantee. Customise your Classic suitcase.

QUICK ACCESS

NEED MORE HELP?

Contact us