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Be advised that changing your location will remove the contents from your bag.
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Americas
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Asia (country/region)
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Other countries:
global website
Original and Hybrid
Our expert staff explains best practices for your suitcase.
How to set your locks combination
Step 1 / 4
Open the lock
Each lock is set at the factory to 000. To open it, push the button while lifting up the lock.
Step 2 / 4
Change the code
If you’d like to change the code, open the lock, push the button, and hold it while selecting your own combination.
Step 3 / 4
Set your new code
Release the button to set the code.
Step 4 / 4
Secure the lock
Secure the lock by turning the dials.
How to open your suitcase if it gets stuck
Step 1 / 2
Open the locks
Open the locks on each corner.
Step 2 / 2
Lift the top shell
Hold the corner and lift the top shell. If it gets stuck, hold the corner next to the wheel then lift the top shell.
Classic
Our expert staff explain best practices for your suitcase.
How to set your locks combination
Step 1 / 4
Open the lock
Each lock is set at the factory to 000. To open the lock, slide the button towards the outside.
Step 2 / 4
Change the code
If you'd like to change the code, open the lock, then slide the button towards the inside, and hold it as you turn the dials to your own combination.
Step 3 / 4
Set your new code
Check that the numbers are at the center of each of the three dials then release the button to set it.
Step 4 / 4
Secure the lock
Secure the lock by turning the dials.
How to open your suitcase if it gets stuck
Step 1 / 3
Check the three dials
Check that the numbers are at the center of each of the three dials.
Step 2 / 3
Pull the button
Apply pressure on the top shell above the lock and pull the button. Repeat this again with the second lock.
Step 3 / 3
Open the top shell
Open the top shell from each corner.
Essential and Essential Sleeve
Our expert staff explain best practices for your suitcase.
How to set your locks combination
Step 1 / 4
Open the lock
Each lock is set at the factory to 000. To open the lock, move the lever toward the word ‘code.’ This will release the zip pullers.
Step 2 / 4
Change the code
If you’d like to change the code, open the lock, move the lever to cover the word ‘code’, and hold it while you adjust the dials to your own combination.
Step 3 / 4
Set your new code
Release the button to set your code.
Step 4 / 4
Secure the lock
Secure the lock by turning the dials.
Do you need more help?
If you need further assistance, please consult our FAQs or contact customer service.
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