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Please get in touch with any questions or comments and we’ll be happy to help.


+52 55 1036 1136

Press 2 for Client Care (Repairs)- Opening hours: Mon - Fri 9:00 a.m. ET to 9:00 p.m. ET

Press 1 for Client Services (General Inquiries)- Opening hours: Mon - Sat 10:00 am ET to 7:00 pm ET



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Client Service and Client Care
Locate your RIMOWA’s serial number on the outside of the frame near the hinge. Note that placement might vary depending on the model.