What is RIMOWA’s return policy?
Except where indicated for certain special promotions, you are entitled to return all products within 30 days of receiving the merchandise for full reimbursement or exchange, provided the merchandise is complete, unused and undamaged.
For further information please read our “Terms of Sale” which you can find here
No returns: Personalized luggage tags on which text and/or symbols selected by you have been embossed are excluded from your right to return your merchandise.
Limited editions:RIMOWA accepts the returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 14 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused and undamaged. RIMOWA only accepts return shipments from the same country to which the merchandise has been delivered.
In order to initiate a return, you can:
2. Call our customer service center at the following number:
Please provide your order number to one of our associates and from there we will be able to send you a free return shipping label.