General Terms and Conditions of Business to Consumers

for RIMOWA online orders

February 2021



1          Scope of application, conclusion of a purchase agreement


1.1       These General Terms and Conditions of Business to Consumers ("General Terms and Conditions") apply to all agreements that RIMOWA Orient Trading L.L.C,  ("RIMOWA" or "we") with its registered office in The Dubai Mall, Unit TDM-GF-038 Financial Center Road, Dubai, United Arab Emirates , concludes with a customer i.e. every natural person who enters into a legal transaction for purposes that predominantly are outside such person's trade, business or profession, ("you") on the basis of online orders, e.g. via the website of RIMOWA ("Website"). 


1.2       The products displayed on our Website constitute a non-binding product catalogue. Our product offerings on the Website are non-binding and do not constitute an offer to conclude a purchase agreement.


          - By placing an order via the Website, you make a binding offer to purchase the relevant products and, thus, to conclude a purchase agreement ("Agreement").  


           - To place an order, you may, as a first step, put our products into your shopping basket in a non-binding manner and then correct your entries at any time using the “Back” button in your browser before placing your binding order. In the basket itself, you can change the quantity of a product or delete a product from your basket at any time. Next, you are required to enter all of the data that is relevant to the processing of your order (first and last name, invoice and delivery address, selection of a payment method and payment details, email address). During the order process, we provide you with technical resources in the form of a standard check for completeness and plausibility (check to see whether all mandatory fields have been completed and whether the characters entered are appropriate for the mandatory field in question) to help you to recognise any errors you have possibly made in your entries. Your order data is then summarised once again for your final check. By clicking on the "Place order and pay" button, you place a binding order for the products in your basket. You may only place a binding order if you take note of and accept these General Terms and Conditions and if you take note of the Privacy Policy as well as the Instructions on Withdrawal as stated in Clause 8.2 and confirm it by placing a checkmark in the fields "I have taken note of the Privacy Policy as well as the General Terms and Conditions and accept them" and "I have taken note of the Instructions on Withdrawal" before you click the "Place order and pay" button mentioned above.


            - Receipt of the order will be confirmed by us via email to you ("Receipt Confirmation") without undue delay. The Receipt Confirmation does not yet constitute the acceptance of your order unless it expressly declares such an acceptance; in this case, the Agreement shall be deemed to have been concluded as a result of the acceptance. In all other cases, an Agreement is deemed to have been concluded at the time at which the products you have ordered are dispatched as stated in Clauses 4.1 and 4.2 and you receive a further separate email from us informing you of the dispatch ("Dispatch Confirmation"). The Dispatch Confirmation will also contain all details of the Agreement (including the details of the order and these General Terms and Conditions as well as the Privacy Policy). 


           - If the Receipt Confirmation does not expressly declare an acceptance of your order and your products are not dispatched within five working days from receipt of the Receipt Confirmation, your offer to conclude an Agreement shall be deemed to have been rejected. 


1.3       The products shown on the Website may only be purchased in standard household quantities (maximum six products per order).


1.4       You can place your order as a guest without registering. You may also register on our Website as stated below in Clause 2 when you place your order and create a customer account “MyRIMOWA” ("Customer Account"). If you create a Customer Account when you place your order, the details of your order and the Agreement will be stored therein; you can then review the details in your Customer Account. We will also send to you the order details and these General Terms and Conditions with the Dispatch Confirmation as stated in Clause 1.2 para. 4. You also have the option of reading and downloading these General Terms and Conditions at any time via our Website. 



2         Registration, customer account and data protection


2.1       In order to register on our Website, you have to complete the mandatory fields in the registration form correctly and in full. The registration is successfully completed if it has been confirmed by us with a corresponding confirmation email. Once you have successfully registered, a personal RIMOWA number for your Customer Account ("ID"), which will be linked to the email address you have provided, will be created for you. This ID is non-transferable and grants you access to your Customer Account. 


2.2       Your personal login details have to be stored in a way that protects them against access by third parties. If third parties become aware of your login details nonetheless, then you shall inform us immediately and change your login details. You are also responsible for renewing the data specified by you for each new order.


2.3       Further information on the handling of your personal data is set out in our Privacy Policy



3          Terms and conditions of payment, shipping costs, return shipping costs


3.1       All prices for products displayed on the Website include statutory VAT.


3.2      The following payment methods are available:


- Credit card (MasterCard, VISA, American Express): Your credit card will be charged upon acceptance of your order according to Clause 1.2 para. 4. 


Apple Pay: As a user of Apple Pay, by choosing payment via Apple Pay, you will be automatically redirected to your Apple Pay Payment Sheet during the order process. Once payment via Apple Pay has been validated you will be redirected to the page confirming the order on the Website.   


Payment on delivery: You will have to pay the invoice amount at the time of the delivery of your product. You can choose between payment in cash or via credit Card. 



3.3       For each binding order you place via the Website, you will receive an invoice for the amount payable by you. The invoice will be attached to the Receipt Confirmation as stated in Clause 1.2 para. 4 if this constitutes the acceptance of your order or, otherwise, to the Dispatch Confirmation as stated in Clause 1.2 para. 4. 


3.4       In the event of default in payment, we are entitled to our statutory rights. 


3.5       Set-off and exercise of a right of retention by you due to contested counterclaims or counterclaims which are not final are excluded. The exercise of any retention right by you is also excluded to the extent that the counterclaims are not based on the same contractual relationship.


3.6       All prices for products displayed on the Website do not include shipping costs as well as customs duties and other similar public charges. These will be charged over and above the specified product prices unless otherwise expressly agreed. 


The shipping costs will be automatically specified in your basket and displayed in the summary of the order data as stated in Clause 1.2 para. 3. These costs will also be included in the invoice as stated in Clause 3.3. 


You are not obliged to bear the shipping costs for the delivery in the event you validly exercise your right of withdrawal according to Clause 1.6. This does not apply if you select the express shipping for delivery. 


In the event you validly exercise your right of withdrawal according to Clause 1.6 and return the products you have purchased via our Website as a result of the withdrawal, we will bear the direct return shipping costs. 



4          Terms and conditions of dispatch and delivery


4.1       Any date of dispatch communicated by us shall be approximate and may deviate by two working days unless an exact date has been expressly agreed.


4.2       The date of dispatch shall be the date on which the products purchased by you are handed over to a transport person delivering the products.


4.3       The products can be exclusively delivered to addresses within the European Union as well as Norway, Switzerland, Liechtenstein and Monaco. Please note that products ordered on the Website are not available for collection by you and that we do not deliver to German “Packstation” automated booths for parcel collection.


4.4      The product availability can generally be seen in the product description. Products shall be delivered inside United Arab Emirates within 1 - 3 working days unless no or a deviating delivery period is indicated with regard to the respective product on our Website. Additional delivery periods for other countries can apply.


In the event that a product you have ordered via our Website is (temporarily) unavailable when you are placing the order, we will inform you immediately about the non-availability. In case a product is permanently unavailable, we will refrain from accepting your order. An Agreement will not be concluded in this case. 


In the event an Agreement is concluded and our supplier fails to make a delivery relevant for the delivery of a product ordered by you, then any applicable period for delivery according to this Clause 4.4 shall be deemed to have been extended until three working days after the respective delivery is made by our supplier but in no event by a period of more than three weeks, provided that our supplier's failure to timely supply is not based on our fault or negligence and we have made a corresponding order from the supplier without undue delay. 


If a product is permanently unavailable or cannot be timely delivered as stated in Clause 4.4 para. 3, we will inform you immediately. In the event a product is unavailable, and the delivery cannot be assured by the delivery from our supplier within the foreseeable future, we shall be entitled to withdraw from the Agreement. In such case, we will reimburse you all the payments you have made with respect to the order, if any. Your rights in connection with the default in delivery shall remain unaffected by this provision 4.4 para. 4. 


We are entitled to deliver products you have collectively ordered in partial deliveries, provided that the products can be used separately. We will bear any additional shipping costs caused thereby. 



5          Retention of title


We retain title to the products delivered to you until the payment for them has been made in full. 


You are not entitled to resell any products delivered to you which are subject to the retention of title as stated in this Clause 5 unless we have granted prior written consent to such resell. 



6          Liability for defects


6.1       In the event of defects in the products, the statutory provisions shall apply. The period of limitation for all claims for defects is two years and starts at the time the corresponding products have been delivered to you. Claims for defects, which we have fraudulently concealed, or which are covered by a quality guarantee, shall remain unaffected by this provision 6.1.


Claims for damages due to defects shall be governed by statutory law. 


6.2       In all cases involving defects, we would ask you to contact our customer service team

by calling 80004910248. Charges vary depending on your service provider and country. Your claims shall naturally remain unaffected.



7          Further liability


7.1       We shall always be liable irrespective of the type of breach of our obligations arising from an Agreement, including tort, if the breach of obligations is based on an intent or gross negligence.


7.2       In case of a breach of material contractual obligations by us, our statutory representatives or vicarious agents, where the fulfilment of such obligations is crucial for the due performance of the agreement in the first place and the contractual partners can generally be expected to trust in their fulfilment, we shall be liable for any breach based on negligence, but in case of slight negligence the liability shall be limited, to the typical damage that can be foreseen at the time the Agreement was concluded.


7.3       The limitations of liability and exclusions as stated in this Clause 7 do not apply 

- to damages resulting from injury to life, limb or health,

- in the event of fraudulent concealment of defects,

- in the event of gross negligence on the part of our organs or executive employees or

- to the extent we have granted a guarantee as to quality or durability.


7.4       To the extent our liability is excluded or limited as stated in this Clause 7, this shall also apply to our employees, representatives and vicarious agents. 



8          Right of revocation


8.1       30-day right of return granted by RIMOWA


We grant you a 30-day right of return according to RIMOWA’s return policy. This right of return allows you to withdraw from the Agreement by returning the relevant product to us within 30 days of having received it. The period for exercising this right of return runs from the date of receipt of the said product.  


8.2       Exceptions from the right of return


Personalized luggage tags on which text and/or symbols selected by you have been embossed are excluded from the right of return. 




9          Online dispute resolution


In relation to any legal action or proceedings arising out o or in connection with these General Terms and Conditions, you hereby irrevocably submit to the exclusive jurisdiction of the courts of the Dubai International Financial Centre (DIFC).  



10        Applicable law


The law of the Dubai International Financial Centre, United Arab Emirates shall apply. This choice of law shall not apply, however, if it has the result of depriving you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the law which, in the absence of choice, would have been applicable on the basis of statutory provisions. 


11        Force majeure


RIMOWA cannot be held liable for loss resulting from the fraudulent intrusion by a third party which results in a modification to the information available on the Website, or for an event that is outside RIMOWA’s reasonable control, such as strikes, lock-outs or other industrial action; terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic (including events that occur as a direct or indirect result of the COVID-19 pandemic) or other natural disaster or impossibility of the use of public or private transport. 


12        Change in General Terms and Conditions


To the extent reasonably practicable, we will notify you of any cancellation, suspension or termination of these General Terms and Conditions that, in our opinion, would materially adversely affects your rights or obligations.