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FAQ

FAQ

Which shipping options are available and what are the shipping fees?

RIMOWA.com offers the following delivery options :

  • EXPRESS

Receive your order within 1 – 4 business days after it is shipped. Complimentary for orders above 1,000 AED. All orders under 1,000 AED will be subject to 20 AED delivery charge.

  • CLICK & COLLECT

Collect your order from the store of your choice within 2 hours of confirmation.

  • STORE TO WEB

Order in-store and have it delivered to your preferred address with express delivery option.

 

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the delivery progress.

Upon delivery, please make sure that the parcel is not damaged in any way.

Note that after shipping, it is not possible to modify the shipping address.

RIMOWA does not ship to PO Boxes.

Can I purchase online and pick-up my order in store?

Yes, RIMOWA offers the option to pick up your order in-store. During checkout, select "Pickup" and choose your preferred store.

You will receive an e-mail when your order is ready for pick up. To collect your order, bring:

  • Your ID or driver's license
  • The shipping confirmation email (printed or on your phone)

If someone else is picking up the order on your behalf, please follow these steps:

  • Enter their contact details during checkout
  • The person must bring a valid ID

Your order will be available for pick up for 10 days from the date and time of confirmation. If not collected, your order will be canceled, and you will be refunded.

Please note that the return policy for Click & Collect orders requires returns to be processed at the store where the item was collected using the same credit card for payment.

How do I track my parcel?

Track your order status by logging into your RIMOWA Account.

Once shipped, you'll receive a confirmation email with a tracking number, allowing you to check the delivery status directly on our tracking page.

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