Store Locator
FAQ

FAQ

Why should I create a RIMOWA account on rimowa.com?

By creating an account on RIMOWA.com, you will be able to:

  • Move through the checkout process faster
  • Manage your personal information
  • Register your RIMOWA suitcase to access all the details of the lifetime guarantee in accordance with the conditions outlined within our guarantee manual
  • View and track your orders
  • Retrieve your invoice
  • Request a return

To create your account, you may click here.

How can I update or delete my account?

You can easily update or modify your account in the account settings under your RIMOWA account. If you wish to delete your account, please contact our client service team.

How do I reset my password?

To request a new password

  1. Click on “MY RIMOWA account” in the header of the website or on “My account” in the menu on mobile.
  2. Click on “Forgotten your password?”, or click here.
  3. You will receive an automatic email in a few minutes to the email address used to create your account.
  4. Follow the link in the email to set up a new password.
How can I receive the latest news and updates?
Sign up on RIMOWA.com to receive the latest news and updates on luggage collections, special events, and collaborations.

QUICK ACCESS

NEED MORE HELP?

Contact us