RIMOWA provides a 5-year guarantee for all suitcases purchased before July 25, 2022 when registered online.

If you do not register online, a 2-year guarantee applies.

This guarantee only applies if the usability of the product is considerably adversely affected by a material or manufacturing fault already present at the time of hand-over (defect).

Our manufacturer’s guarantee does not apply, however, if the usability is restricted by abrasion, improper use, faulty operation, or externally occurring forces.

Among other things, some product series are characterised by special leather fittings, particularly on the handle and at the corners of the product. Leather is a natural product that can change, discolour or fade, particularly under the influence of skin contact, light, and water; but also through the use of unsuitable cleaning agents, post-purchase impregnation, and textile dyes. Heat and dehydration can lead to the formation of cracks or tears in the leather. These occurrences are not covered by the guarantee.

Please note that customised tags cannot be returned or exchanged.