FAQ

Which shipping options are available and what are the shipping fees?

RIMOWA.com offers the following delivery options :

STANDARD:

Delivery within 2 – 3 business days after the order is shipped Complimentary for orders above 250€

EXPRESS:

Delivery within 1 business day after the order is shipped. The price depends on the delivery address. You will find it directly at the checkout after the delivery stage.

PREMIUM SCHEDULED DELIVERY:

At checkout, you may select the most convenient day and timeslot (2 hours slots) to receive your order at home. At the time of the delivery, you will be asked for a security code that will be sent to you by email along with your order confirmation. Please ensure to share the code if you need someone to pick up the order on your behalf.

  • Available in London only
  • Complimentary for orders above 250£
  • 40£ for orders under the threshold

Once your order is shipped, you will receive a shipping confirmation email, including the tracking number to monitor the delivery progress. Upon delivery, please make sure that the parcel is not damaged in any way.

Please note that once your order is shipped, it is no longer possible to modify your shipping address.

Can I purchase online and pick-up my order in store?
Unfortunately, this service is not yet available.
How do I track my parcel?

You can track the status of your order by logging into your RIMOWA account.

Once your order has been dispatched, you will receive confirmation from RIMOWA via email, along with the tracking number. This tracking number will enable you to check the delivery status of your order directly on the carrier's website.

If you placed your order as a guest, you can track your order by creating an account on RIMOWA.com or by using the tracking number sent in the shipping confirmation email.

Are there any shipping restrictions ?

UK

RIMOWA does not ship to PO Boxes. Please also note that TOSHI only delivers to select areas in the UK. Please check that your address is covered by this delivery service.

Rest of EMEA

RIMOWA does not ship to PO Boxes.

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