Store Locator
FAQ

FAQ

Which shipping options are available and what are the shipping fees?

RIMOWA.com offers the following delivery option:

  • STANDARD

Delivery within 2-4 business days after the order is shipped.

 

Upon delivery, please make sure that the parcel is not damaged in any way.

Note that after shipping, it is not possible to modify the shipping address.

RIMOWA does not ship to PO Boxes.

Can I purchase online and pick-up my order in store?
Unfortunately, this service is not yet available.
How do I track my parcel?

Track your order status by logging into your RIMOWA Account.

Once shipped, you'll receive a confirmation email with a tracking number, allowing you to check the delivery status directly on our tracking page.

Can I order in store and have it delivered to my home (Store to web)?

RIMOWA offers a Store to Web service, allowing you to order directly in-store and have it delivered to your preferred address. Delivery options and payment terms are the same as online orders. Check our "Store Locator" or contact your store for availability.

Is it possible to obtain a tax refund with Click & Collect and in-store purchases followed by delivery (Store to web)?
Our tax-free policy applies only to in-store purchases. Online purchases, including delivery or in-store pickup, are not eligible for tax refunds, even for foreign visitors.
Do you offer a gift-wrapping service?
Gift-wrapping is available in-store, but not yet for online orders.
Is Click & Collect available for all items?
Most items are eligible for in-store collection. However, availability may vary, and some items might not be eligible at the time of your order. This will be indicated on each product when you place your order.

QUICK ACCESS

NEED MORE HELP?

Contact us