How do I place an order online?

Start shopping on RIMOWA.com by selecting your preferred delivery country/region at the top of the website under "Ship To", or at the bottom of the page if you are browsing on a mobile device. Once you have made your choice, click "Add to Cart" on the product page.

If you prefer assistance with your purchase, you can also place your order through our Concierge Service. Simply contact our Concierge team, who will guide you through the ordering process.

We invite you to create a RIMOWA account for a faster and easier checkout experience, as well as easy access to your order information.

To complete your purchase:

  • Enter your shipping and billing information and select your preferred delivery method.
  • Review your order and confirm that all details are correct.
  • Agree to the Terms & Conditions.
  • Click "Place Order and Pay", which will redirect you to a secure payment page hosted by ETHOS.
  • If your order value exceeds ₹200,000, you will be asked to complete a secure KYC verification before proceeding with payment.
  • Once the KYC verification is complete, you will be prompted to enter your payment details to finalize your purchase.
  • After your payment is successfully completed, you will be redirected back to RIMOWA.com, where you will see your order confirmation.

You will receive an order confirmation email within a few minutes containing all the details of your purchase. You will also receive another email once your order has been shipped.

Why should I create a RIMOWA account on rimowa.com?

By creating an account on RIMOWA.com, you will be able to:

  • Move through the checkout process faster
  • Manage your personal information
  • Register your RIMOWA suitcase to access all the details of the lifetime guarantee in accordance with the conditions outlined within our guarantee manual
  • View your orders. To create your account, you may click here.
Can I modify or cancel my order?

You have the option to cancel your order before it has been shipped by contacting our Client Service.

Please note that once your order has been shipped, it is no longer possible to cancel it. However, you may process a return and place a new order.

My order didn’t go through, what can I do?

Should you experience any difficulties while placing your order online, you may contact our Client Service team. They will be happy to assist you.

NEED MORE HELP?

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