Your Shopping bag
YOU MIGHT ALSO LIKE
Accessorise your RIMOWA with stickers, luggage tags and more.
Please select your country / region
Be advised that changing your location will remove the contents from your bag.
Asterisk, Unfortunately, we do not currently offer online shopping in these locations.
-
Asia (country/region)
-
Europe
-
Americas
-
Middle-East
Other countries:
global website
Can I ask for an exchange?
If you wish to exchange your product for the same product in a different colour, please contact our customer service within 14 days. Products must be returned unused, undamaged, and packaged in their original boxes.
If you would like to exchange your product for a different size or collection, you will need to initiate a return and order a new one.
How do I return an item?
You can return your item(s) within 14 days from the date of delivery.
To initiate a return, please contact our Client Service team. They will guide you through the return process and provide you with the necessary instructions.
Please ensure that the item(s) are unused, undamaged, and returned in their original packaging.
For online purchases, returns can only be accepted from the same country/region to which the order was originally delivered.
Once your return is received and validated by our team, you will receive a confirmation email. Your refund will be processed within 10 to 14 business days after the return has been approved.
Personalised Tags: Please note that customised tags cannot be returned or exchanged.
Can I return an online order to a RIMOWA store?
Currently, it is not possible to return merchandise purchased online at one of our RIMOWA stores. To initiate a return, please package the product in its original box and use the prepaid UPS label, which can be generated in your account.
How long does it take for a refund to be issued?
Your refund will take approximately 10 to 14 business days from the moment our team receives and validates your returned order. Once your return has been processed and approved by our team, you will receive a confirmation email indicating the total refund amount to be credited to your bank account.
Please note: For items returned more than 6 months after the original order date, refunds may take up to 20 working days, as additional compliance checks and processing are required.
Please note that the time required to process your refund may vary depending on the payment method used.
Is it possible to be refunded on another payment method?
For security reasons, we can only refund on the same payment method used for the purchase.
