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A Journey Through Tiny Wonders

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Find The Nearest Store

Where can I find the nearest store?

You may find our store locator here with all details such as opening hours, address and map, repair services and contact details.

Ownership Certificate

What happens when I scan my suitcase NFC tag?

When scanning the tag with your smartphone, you will be redirected to the registration process. Go to the tutorial page HERE for more details.

Payment

Is it possible to modify my contact details on the invoice?

Once the order has been processed, your invoice can no longer be modified. If your require any assistance, please contact our Client Service.

Why my Payment has been declined?

If you receive notification that your credit or debit card or other payment method, has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that:

The card details or payment information entered are correct. For instance, your 16 digit code is correct and the selected card type.
The 3 or 4 digit security number is correct.
Your credit card has not expired.

If you have another payment method, we invite you to try a different one. If you would like further assistance, please contact us.

Why should I register my suitcase online?

By registering your suitcase online you can find all the details of the lifetime guarantee in accordance with the conditions written within our guarantee manual. Register your RIMOWA by creating a RIMOWA account here.

How do I register my suitcase online?

You can register your suitcase online by creating a RIMOWA account. You will need to complete the online form specifying your personal data, and enter your RIMOWA suitcase's unique serial number. You will find your RIMOWA's serial number on the outside frame of your suitcase. You will find all the details of the lifetime guarantee in accordance with the conditions written within our guarantee manual.

Luggage

Which suitcase size best fits my needs?

Each RIMOWA has its advantages, and each client is unique. Our suitcase collections are designed to suit a variety of packing styles and trip lengths.

From carry-on to large suitcases, consult our detailed size guide to explore the options available in each collection – and find the perfect fit for your travel needs.

Online Purchase

Why should I create a RIMOWA account on rimowa.com?

By creating an account on RIMOWA.com, you will be able to:

Move through the checkout process faster
Manage your personal information
Register your RIMOWA suitcase to access all the details of the lifetime guarantee in accordance with the conditions outlined within our guarantee manual
View and track your orders
Retrieve your invoice
Request a return

To create your account, you may click here.

Your RIMOWA Account And Subscriptions

Why should I create a RIMOWA account on rimowa.com?

By creating an account on RIMOWA.com, you will be able to:

Move through the checkout process faster
Manage your personal information
Register your RIMOWA suitcase to access all the details of the lifetime guarantee in accordance with the conditions outlined within our guarantee manual
View and track your orders
Retrieve your invoice
Request a return

To create your account, you may click here.

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