FAQ

Which shipping options are available and what are the shipping fees?

RIMOWA.com offers the following delivery options :

STANDARD:

Delivery within 3 – 5 business days after the order is shipped Complimentary for orders above 250€

EXPRESS:

Delivery within 1 business day after the order is shipped. The price depends on the delivery address. You will find it directly at the checkout after the delivery stage.

PREMIUM SCHEDULED DELIVERY:

At checkout, you may select the most convenient day and timeslot (2 hours slots) to receive your order at home. At the time of the delivery, you will be asked for a security code that will be sent to you by email along with your order confirmation. Please ensure to share the code if you need someone to pick up the order on your behalf.

  • Available in London only
  • Complimentary for orders above 250£
  • 40£ for orders under the threshold

Once your order is shipped, you will receive a shipping confirmation email, including the tracking number to monitor the delivery progress. Upon delivery, please make sure that the parcel is not damaged in any way.

Please note that once your order is shipped, it is no longer possible to modify your shipping address.

Can I purchase online and pick-up my order in store?
Unfortunately, this service is not yet available.
How do I track my parcel?

Track your order status by logging into your RIMOWA Account.

Once shipped, you'll receive a confirmation email with a tracking number, allowing you to check the delivery status directly on our tracking page.

Can I order in store and have it delivered to my home (Store to web)?

RIMOWA offers a Store to Web service, allowing you to order directly in-store and have it delivered to your preferred address. Delivery options and payment terms are the same as online orders. Check our "Store Locator" or contact your store for availability.

Is it possible to obtain a tax refund with Click & Collect and in-store purchases followed by delivery (Store to web)?
Our tax-free policy applies only to in-store purchases. Online purchases, including delivery or in-store pickup, are not eligible for tax refunds, even for foreign visitors.
Do you offer a gift-wrapping service?
Gift-wrapping is available in-store, but not yet for online orders.
Is Click & Collect available for all items?
Most items are eligible for in-store collection. However, availability may vary, and some items might not be eligible at the time of your order. This will be indicated on each product when you place your order.