Each RIMOWA suitcase can be registered either by the purchaser or the person who received the product as a gift. You can register your RIMOWA here.

You can register your suitcase online by creating a RIMOWA account. You will need to complete the online form specifying your personal data, and enter your RIMOWA suitcase's unique serial number. You will find your RIMOWA's serial number on the outside frame of your suitcase. You will find all the details of the lifetime guarantee in accordance with the conditions written within our guarantee manual.

RIMOWA UNIQUE is a customisation service specially designed to add a personal touch to your RIMOWA Classic.

Discover how to make your RIMOWA suitcase unique by visiting the online configurator or inquire about customisation options at your nearest RIMOWA store.

To customise your suitcase online, access RIMOWA UNIQUE here. You will have access to a range of colourful options for wheels, handles and luggage tags.

By creating an account on RIMOWA.com, you will be able to:

• Move through the checkout process faster
• Manage your personal information
• Register your RIMOWA suitcase to access all the details of the lifetime guarantee in accordance with the conditions outlined within our guarantee manual
• View and track your orders
• Retrieve your invoice
• Request a return

To create your account, you may click here.

By creating an account on RIMOWA.com, you will be able to:

• Move through the checkout process faster
• Manage your personal information
• Register your RIMOWA suitcase to access all the details of the lifetime guarantee in accordance with the conditions outlined within our guarantee manual
• View and track your orders
• Retrieve your invoice
• Request a return

To create your account, you may click here.

You are entitled to return all products from the RIMOWA online shop within 30 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused and undamaged. Please note, we can only accept return shipments from the same country to which they were delivered.Shipment charge are non- refundable with exception of the damaged or manufacture defective. Personalized luggage tags on which text and/or symbols selected by you have been embossed are excluded from the right of cancellation, right of exchange and the right of return.

Limited Editions

RIMOWA accepts the returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 14 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused and undamaged. RIMOWA only accepts return shipments from the same country to which the merchandise has been delivered.