Store Locator
FAQ
Beautifully aged Classic cabin in silver

RIMOWA CLIENT CARE AND REPAIR

Every repair is an evolution

Wherever your journeys take you, over a hundred of RIMOWA Care Experts are ready to assist you.

Your travel companion evolves with every journey, its story unfolding with every scrape, dent and sticker. These marks are more than symbols of durable design, but cherished memories of your travels. And only RIMOWA and its trusted partners can provide the best care for your RIMOWA.

Our aim is to find the best and fastest solution for your repair requests.
You can find a Client Care area in most of our RIMOWA stores, where we process simple repairs on the spot.

EXPERT CARE​

Inheriting over 125 years of savoir-faire

QUICK IN-STORE REPAIR

One in every two suitcases is immediately repaired

WORLDWIDE NETWORK

More than one hundred Client Care Centers around the world​​

EXPERT CARE AND REPAIR

Over 125 Years of Expertise at Your Service​

RIMOWA travel companions are crafted to last a lifetime, embodying the Art of Engineering – a masterful blend of German design, innovation, and craftsmanship. Our team of Care Experts, inheriting in-house savoir-faire since 1898, is committed to addressing your repair request with the utmost care.

All functional damage on suitcases purchased from July 25, 2022 are covered by our Lifetime Guarantee. For suitcases purchased before this date, all bags and special items, repairs are covered throughout the respective statutory warranty or guarantee period.

For any repairs not covered by guarantee or for any non-functional cosmetic wear and tear that occurs during your travels, our Care Experts will assess repair options and provide an estimate.

TUTORIALS

Tips and Advices

How to set your locks?

LEARN MORE

How to open your suitcase if it gets stuck?

LEARN MORE

How to get your Ownership Certificate?

LEARN MORE

Do you need more help?

CONTACT US FIND A REPAIR POINT