Yes. You can book an in-store appointment by clicking on the “BOOK AN APPOINTMENT” button available under the “In-Store Appointments” section on the “Services" menu or in the footer, or by going to the Store detail pages in the store locator and clicking on "BOOK AN APPOINTMENT" for the store of your choice.

To request an appointment, you will need to select a store and a service offered by that store. You can then choose the date and time for your appointment.

To confirm your appointment request, you must fill out a form with your first name, last name, email address, and phone number. You can also add a comment in the "Comments" field to better specify your needs so the sales advisor can assist you (e.g., I want to explore the new suitcase collection).

RIMOWA is renowned for its highest quality and innovative design, making it a target for counterfeiters. Replica RIMOWA products undermines the craftsmanship of our skilled engineers and infringes on the creativity of our designers.

If you are considering purchasing a replica RIMOWA product, be aware that it will not meet the high standards of quality that define genuine RIMOWA luggage, bags and accessories. It will not be covered by a RIMOWA guarantee. Authentic RIMOWA products are made with precision engineering, high-grade materials, and are subject to rigorous quality control processes.

RIMOWA products are exclusively available through our official RIMOWA stores, the official RIMOWA website at www.rimowa.com, the official RIMOWA WeChat account, and carefully selected partners. We do not authorise the sale of our products through street vendors, unauthorised retail locations, or unauthorised websites. If you encounter counterfeit RIMOWA merchandise or unauthorised distributors, please contact our CLIENT SERVICE to report these activities.