FAQ

RIMOWA.com offers the following delivery options :

• STANDARD

From 2 – 3 business days after the order is shipped

Complimentary shipping for orders above $400

$5 for orders under $400

Once your order is shipped, you will receive a shipping confirmation email, including the tracking number to monitor the delivery progress. Upon delivery, please make sure that the parcel is not damaged in any way.

Please note that once your order is shipped, it is no longer possible to modify your shipping address.

Yes, RIMOWA offers the option to pick up your order in-store. During checkout, select "Pickup" and choose your preferred store.

You will receive an e-mail when your order is ready for pick up. To collect your order, bring:

• Your ID or driver's license
• The shipping confirmation email (printed or on your phone)

If someone else is picking up the order on your behalf, please follow these steps:

• Enter their contact details during checkout
• The person must bring a valid ID

Your order will be available for pick up for 10 days from the date and time of confirmation. If not collected, your order will be canceled, and you will be refunded.

Please note that the return policy for Click & Collect orders requires returns to be processed at the store where the item was collected using the same credit card for payment.

Track your order status by logging into your RIMOWA Account.

Once shipped, you'll receive a confirmation email with a tracking number, allowing you to check the delivery status directly on our tracking page.