Ownership Certificate
If a person scans the NFC tag on my suitcase, will my personal information be shared?
Your personal information won't be accessible to anyone who scans your NFC tag on your suitcase. Your information is only accessible when you are logged into your account with your password.
Register Your RIMOWA
Who can register a suitcase?
Each RIMOWA suitcase can be registered either by the purchaser or the person who received the product as a gift. You can register your RIMOWA here.
How do I register my suitcase online?
You can register your suitcase online by creating a RIMOWA account. You will need to complete the online form specifying your personal data, and enter your RIMOWA suitcase's unique serial number. You will find your RIMOWA's serial number on the outside frame of your suitcase. You will find all the details of the lifetime guarantee in accordance with the conditions written within our guarantee manual.
Serial Number
Do all RIMOWA Items have a serial number?
A serial number is present on all our suitcases as well as on specialties, Personal collections, and aluminium iPhone cases.
In-store appointments
How can I modify or cancel my appointment?
You can modify or cancel your appointment by following the instructions in the confirmation or reminder email. Our Customer Service Advisors are available to provide personalized assistance and answer your questions at +65 6741 0080.
Customisation - RIMOWA UNIQUE
What is RIMOWA UNIQUE?
RIMOWA UNIQUE is a customisation service specially designed to add a personal touch to your RIMOWA Classic.
Discover how to make your RIMOWA suitcase unique by visiting the online configurator or inquire about customisation options at your nearest RIMOWA store.
To customise your suitcase online, access RIMOWA UNIQUE here. You will have access to a range of colourful options for wheels, handles and luggage tags.
Online Purchase
Why should I create a RIMOWA account on rimowa.com?
By creating an account on RIMOWA.com, you will be able to:
- Move through the checkout process faster
- Manage your personal information
- Register your RIMOWA suitcase to access all the details of the lifetime guarantee in accordance with the conditions outlined within our guarantee manual
- View and track your orders
- Retrieve your invoice
- Request a return
To create your account, you may click here.
Your RIMOWA Account And Subscriptions
Why should I create a RIMOWA account on rimowa.com?
By creating an account on RIMOWA.com, you will be able to:
- Move through the checkout process faster
- Manage your personal information
- Register your RIMOWA suitcase to access all the details of the lifetime guarantee in accordance with the conditions outlined within our guarantee manual
- View and track your orders
- Retrieve your invoice
- Request a return
To create your account, you may click here.
