Where is the NFC reader on my phone?

For newer smartphones, you may need to tilt your phone towards the reader so the top part of the phone is facing the reader. Similar to how you would point a remote to a TV, point your phone straight at the reader. For older smartphones, the NFC sensor is generally on the back of the phone, either in the center, lower or upper portions. It may take a bit of experimenting to see which angle works best for your phone.

If you use your phone for payments, the same angle you use to pay should work for reading the NFC tag.

What happens if my phone is stolen and my RIMOWA Ownership Certificate is registered in it?

Please contact the RIMOWA customer service in the event of a lost or stolen phone. We will assist you in the process of reclaiming your RIMOWA Ownership Certificate.

Can I charge my iPhone wireless while using the RIMOWA aluminium iPhone case?

No, unfortunately our aluminum iPhone cases do not currently support wireless charging. We apologize for any inconvenience this may cause. However, we are pleased to inform that our Polycarbonates Cases support this function.

Can I use contactless payment while using the RIMOWA aluminium iPhone case?

Yes, contactless payment does work while using all our iPhone cases.

What are the features supported by iPhone 17 cases?

iPhone 17 Cases features
	Wireless charging	MagSafe Compatible	Contectless Payment
Aluminium Cases
iPhone Case Pro Silver			X
iPhone Case Pro Max Silver			X
iPhone Case Pro Black			X
iPhone Case Pro Max Black			X
iPhone Case Pro Titanium			X
iPhone Case Pro Max Titanium			X
Polycarbonate Cases
iPhone Case Pro Slate grey	X	X	X
iPhone Case Pro Pro Max Slate grey	X	X	X

 

Do all RIMOWA Items have a serial number?

A serial number is present on all our suitcases as well as on specialties, Personal collections, and aluminium iPhone cases.

How can I modify or cancel my appointment?

You can modify or cancel your appointment by following the instructions in the confirmation or reminder email. Our Customer Service Advisors are available to provide personalised assistance by phone at the store of your choice.

Can I book an in-store appointment on the website with a Client Advisor or a RIMOWA repair expert?

Yes. You can book an in-store appointment by clicking on the “BOOK AN APPOINTMENT” button available under the “In-Store Appointments” section on the “Services" menu or in the footer, or by going to the Store detail pages in the store locator and clicking on "BOOK AN APPOINTMENT" for the store of your choice.

 

To request an appointment, you will need to select a store and a service offered by that store. You can then choose the date and time for your appointment.

 

To confirm your appointment request, you must fill out a form with your first name, last name, email address, and phone number. You can also add a comment in the "Comments" field to better specify your needs so the sales advisor can assist you (e.g., I want to explore the new suitcase collection).