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Customisation - RIMOWA UNIQUE

What is RIMOWA UNIQUE?

RIMOWA UNIQUE is a customisation service specially designed to add a personal touch to your RIMOWA Classic.

Discover how to make your RIMOWA suitcase unique by visiting the online configurator or inquire about customisation options at your nearest RIMOWA store.

To customise your suitcase online, access RIMOWA UNIQUE here. You will have access to a range of colourful options for wheels, handles and luggage tags.

Where can I buy a RIMOWA classic suitcase and customise it?

RIMOWA UNIQUE service is available at select stores and online.

Which suitcase can be customised?

RIMOWA UNIQUE is dedicated to Classic suitcases and allows you to perfectly colour match all the unique elements of this timeless range, including the vintage-inspired leather handles, wheels and leather luggage tag.

Use the online configurator to custom fit your own RIMOWA Classic here or visit us in-store.

All other suitcases ranges, you can personalise them with your initials on the tag and select different wheels.

Guarantee

What is RIMOWA's guarantee policy for UNIQUE accessories?

The following applies when purchasing a RIMOWA Classic from July 25, 2022 with UNIQUE accessories (wheels, handles, address tag): the Classic suitcase itself is covered by our lifetime guarantee.

For the UNIQUE accessories, we offer a two-year manufacturer's guarantee from the date of purchase. If - after the two-year guarantee has expired - a repair or replacement of these UNIQUE parts is required under the suitcase's lifetime guarantee, they will be replaced with standard spare parts. This ensures that your suitcase remains functional, even if the customisation is not covered by the lifetime guarantee. Customise your Classic suitcase.

Ownership Certificate

What is a RIMOWA Ownership Certificate?

Only available for suitcases purchased from January 1st, 2023 onwards, your RIMOWA Ownership Certificate is accessible anywhere in the world. It is a unique digital identity card for your RIMOWA suitcase, thanks to the information stored on the Aura Blockchain Consortium Platform.

Luggage

Which suitcase size best fits my needs?

Each RIMOWA has its advantages, and each client is unique. Our suitcase collections are designed to suit a variety of packing styles and trip lengths.

From carry-on to large suitcases, consult our detailed size guide to explore the options available in each collection – and find the perfect fit for your travel needs.

Care

How do I care for aluminium products?

To ensure your aluminium product remains in excellent condition, please note the following recommendations:

To remove dust or dirt, use a damp cloth or non-abrasive sponge with clean water.

If you have any doubts, we recommend visiting the nearest store, where our ambassadors will provide you with the best advice and care for your product. You may also contact us by email; please include the serial number of your item to receive the most appropriate advice.

It is highly recommended not to use the following, as they can damage your product: scouring detergents, abrasive cloths or sponges, window cleaning agents, vinegar-based cleaners and disinfectants, solvents, dilutions, aggressive alcohols, petroleum distillates, or nail polish remover.

We like to consider any deep dents or scratches as the unique patina of your case, as these cannot be removed. Embrace them – this is what makes your RIMOWA unique.

How do I register my suitcase online?

You can register your suitcase online by creating a RIMOWA account. You will need to complete the online form specifying your personal data, and enter your RIMOWA suitcase's unique serial number. You will find your RIMOWA's serial number on the outside frame of your suitcase. You will find all the details of the lifetime guarantee in accordance with the conditions written within our guarantee manual.

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