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Exchanges & Returns
How do I return an item?
You can return your item(s) within 30 days from the date of delivery. Returns are complimentary using the prepaid return label provided by RIMOWA in your account. Please note that RIMOWA is not liable for returns through an alternative carrier. We recommend using the prepaid return label.
For online purchases, we can only accept return shipments from the same country/region to which they were delivered. For store purchases, please visit your RIMOWA store to return your product(s) and receive a credit note or exchange for the product(s).
Your statutory rights are not affected.
To process a return for online purchases and receive the prepaid return label, please follow the steps below:
- Log in to your MY RIMOWA account and declare your return. Once your return is declared, you will be able to print your prepaid return label. If you have ordered as a guest, we invite you to create an account and declare your return to get the prepaid return label.
- Ensure your items are returned unused, undamaged, and packaged in their original box.
- Place your item in a rigid cardboard box and attach the prepaid return label.
- Drop off your return at one of the UPS access points.
Once your return is received by our team, you will receive an email to inform you. Your return will be refunded within 10 to 14 working days from the date the return is validated by the RIMOWA team.
Limited editions: RIMOWA accepts returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 14 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused, and undamaged.
Personalized tags: Please note that customized tags cannot be returned or exchanged.