If you need to have your RIMOWA repaired, our Client Care team will be happy to assist you. We also invite you to visit your closest RIMOWA store for assistance.

When contacting our Client Care team, we ask you to kindly provide the serial number of your product and describe the issue you are encountering in your message. Our Client Care team will be happy to assist you.

MYKITA frames are engineered from high-quality materials, designed to stand the test of time. Each pair comes with a microfibre cloth for easy cleaning and a hard case for safe storage.

We advise you to keep your eyewear cool, dry, and protected. Avoid exposure to extreme heat or concentrated sunlight, such as on a car dashboard. Wipe down regularly with your cloth, avoiding harsh cleaners, alcohol-based solvents or running water. Use a microfibre cloth for cleaning lenses. The cloth is machine washable at 30°C.

• Important: Saltwater can damage lenses – after exposure, rinse with fresh water before drying with the cloth.
• Lenses are scratch-resistant but should be handled with care.
• For a more thorough clean, visit a MYKITA store or selected retailer.

If you need spare parts please contact our Care Service and select “Repair” as the topic. In the contact form, please we kindly ask you to share the serial number of your item in the message along with your request. Our Client Care team will be happy to assist you.

• Do not wash, dry clean, iron, bleach, or tumble dry.
• Avoid contact with water, oils, perfume, or cosmetics.
• If your item gets wet, remove any excess moisture without rubbing; instead, dab with a soft cloth and let it dry at room temperature.
• To remove dust or dirt, use a soft brush or non-abrasive sponge dampened with clean water.
• Please keep in mind that in some humid and hot environments, there may be slight colour transfer through friction, especially when wearing light colours.

If you have any doubts, we recommend visiting the nearest store, where our ambassador will provide you with the best advice and care for your product. You may also contact us by email; please include the serial number of your item to receive the most appropriate advice.

• Avoid prolonged contact with materials that may transfer colour pigments onto the leather.
• Store it in a protective bag in well-ventilated areas, keeping it away from humidity and protecting it from direct sources of heat and sunlight.
• If the leather or webbing gets dirty with superficial stains, wipe it with a soft, light-coloured cloth.
• For surface stains, we recommend using a soft, damp cloth with water. The use of commercial cleaners or solvents is not recommended.
• Home remedies to darken the leather (such as mink oil, leather lotion, saddle soap) should not be used.

If you have any doubts, we recommend visiting the nearest store, where our ambassador will be able to provide you with the best advice and care for your product. You may also contact us by email; please include the serial number of your item to receive the most appropriate advice.

To remove dust or dirt, use a damp cloth or non-abrasive sponge with clean water.

It is highly recommended not to use the following, as they can damage your product: scouring detergents, abrasive cloths or sponges, window cleaning agents, vinegar-based cleaners and disinfectants, solvents, dilutions, aggressive alcohols, petroleum distillates, or nail polish remover.

To ensure your aluminium product remains in excellent condition, please note the following recommendations:

• To remove dust or dirt, use a damp cloth or non-abrasive sponge with clean water.

If you have any doubts, we recommend visiting the nearest store, where our ambassadors will provide you with the best advice and care for your product. You may also contact us by email; please include the serial number of your item to receive the most appropriate advice.

It is highly recommended not to use the following, as they can damage your product: scouring detergents, abrasive cloths or sponges, window cleaning agents, vinegar-based cleaners and disinfectants, solvents, dilutions, aggressive alcohols, petroleum distillates, or nail polish remover.

We like to consider any deep dents or scratches as the unique patina of your case, as these cannot be removed. Embrace them – this is what makes your RIMOWA unique.

• Clean using a damp cloth and a normal neutral detergent and dry with a soft clean cloth.
• Avoid the use of solvents such as alcohol and acetone or harsh chemical detergents that may damage the eyewear.
• When not in use, sunglasses should be kept in their case and stored at a temperature between -10°C and +35°C.
• Avoid exposure to sunlight in closed non-airconditioned environments (e.g. on a car dashboard) as the temperatures reached in these conditions may damage the eyewear and adversely affect its functionality.
• If the sun lenses suffer any wear and tear, becoming scratched or opaque, for example, we recommend replacing them with original spare parts."

To claim our guarantee, we invite you to immediately inform RIMOWA of any defect within the guarantee period.

Please contact our Client Care Service, or you can also visit the nearest store to hand over or send the product. The completed certificate of guarantee or original proof of purchase will be requested.

RIMOWA will determine whether the defect is covered by the guarantee. If this is the case, RIMOWA will repair or replace the product and RIMOWA will also cover the costs incurred, including the return shipment.

The sending costs are borne by the purchaser.

RIMOWA is renowned for its highest quality and innovative design, making it a target for counterfeiters. Replica RIMOWA products undermines the craftsmanship of our skilled engineers and infringes on the creativity of our designers.

If you are considering purchasing a replica RIMOWA product, be aware that it will not meet the high standards of quality that define genuine RIMOWA luggage, bags and accessories. It will not be covered by a RIMOWA guarantee. Authentic RIMOWA products are made with precision engineering, high-grade materials, and are subject to rigorous quality control processes.

RIMOWA products are exclusively available through our official RIMOWA stores, the official RIMOWA website at www.rimowa.com, the official RIMOWA WeChat account, and carefully selected partners. We do not authorise the sale of our products through street vendors, unauthorised retail locations, or unauthorised websites. If you encounter counterfeit RIMOWA merchandise or unauthorised distributors, please contact our CLIENT SERVICE to report these activities.