Each pair comes with a 2-year warranty.

The warranty covers manufacturing or material defects but does not include damage caused by improper use or normal wear and tear.

MYKITA frames are engineered from high-quality materials, designed to stand the test of time. Each pair comes with a microfibre cloth for easy cleaning and a hard case for safe storage.

We advise you to keep your eyewear cool, dry, and protected. Avoid exposure to extreme heat or concentrated sunlight, such as on a car dashboard. Wipe down regularly with your cloth, avoiding harsh cleaners, alcohol-based solvents or running water. Use a microfibre cloth for cleaning lenses. The cloth is machine washable at 30°C.

• Important: Saltwater can damage lenses – after exposure, rinse with fresh water before drying with the cloth.
• Lenses are scratch-resistant but should be handled with care.
• For a more thorough clean, visit a MYKITA store or selected retailer.

At RIMOWA, we only use the best materials. Our suitcases are strengthened with reinforced aluminium corners and secured frames. RIMOWA aluminium luggage is designed to take on the shape of impact, featuring the marks of a seasoned traveller. 

We consider any scratches or dents that appear as the suitcase's patina. They are an evolving record of your travels, a history meant to be celebrated.

• Avoid prolonged contact with materials that may transfer colour pigments onto the leather.
• Store it in a protective bag in well-ventilated areas, keeping it away from humidity and protecting it from direct sources of heat and sunlight.
• If the leather or webbing gets dirty with superficial stains, wipe it with a soft, light-coloured cloth.
• For surface stains, we recommend using a soft, damp cloth with water. The use of commercial cleaners or solvents is not recommended.
• Home remedies to darken the leather (such as mink oil, leather lotion, saddle soap) should not be used.

If you have any doubts, we recommend visiting the nearest store, where our ambassador will be able to provide you with the best advice and care for your product. You may also contact us by email; please include the serial number of your item to receive the most appropriate advice.

RIMOWA is renowned for its highest quality and innovative design, making it a target for counterfeiters. Replica RIMOWA products undermines the craftsmanship of our skilled engineers and infringes on the creativity of our designers.

If you are considering purchasing a replica RIMOWA product, be aware that it will not meet the high standards of quality that define genuine RIMOWA luggage, bags and accessories. It will not be covered by a RIMOWA guarantee. Authentic RIMOWA products are made with precision engineering, high-grade materials, and are subject to rigorous quality control processes.

RIMOWA products are exclusively available through our official RIMOWA stores, the official RIMOWA website at www.rimowa.com, the official RIMOWA WeChat account, and carefully selected partners. We do not authorise the sale of our products through street vendors, unauthorised retail locations, or unauthorised websites. If you encounter counterfeit RIMOWA merchandise or unauthorised distributors, please contact our CLIENT SERVICE to report these activities.

RIMOWA provides a 5-year guarantee for all suitcases purchased before July 25, 2022 when registered online.

If you do not register online, a 2-year guarantee applies.

This guarantee only applies if the usability of the product is considerably adversely affected by a material or manufacturing fault already present at the time of hand-over (defect).

Our manufacturer’s guarantee does not apply, however, if the usability is restricted by abrasion, improper use, faulty operation, or externally occurring forces.

Among other things, some product series are characterised by special leather fittings, particularly on the handle and at the corners of the product. Leather is a natural product that can change, discolour or fade, particularly under the influence of skin contact, light, and water; but also through the use of unsuitable cleaning agents, post-purchase impregnation, and textile dyes. Heat and dehydration can lead to the formation of cracks or tears in the leather. These occurrences are not covered by the guarantee.

Please note that customised tags cannot be returned or exchanged.