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We have Provided a list of answers ot the most frequently asked questions in the FAQ section. If you have further questions , please contact us.
Yes, due to its materials, the RIMOWA Attaché Gold has the following special care instructions :
• Take care not to scratch it against abrasive materials
• Avoid prolonged contact with materials that may transfer colour pigments onto leather
• Keep away from humidity and protect it from direct sources of heat and sunlight
• If the leather gets dirty or in case of superficial stains, wipe it with a soft and light coloured cloth
• Remove dust or dirt from the aluminium shell with a cloth or non-abrasive sponge dampened with clean water
• Remove stubborn or sticky residue from the aluminium shell using a simple alcohol like Isopropyl alcohol
You may cancel your pre-order purchase at any time prior to shipping and are eligible for a full refund.
If your order has already shipped, you are entitled to return all products within 30 days of receiving the merchandise for full reimbursement or exchange provided the merchandise is complete, unused and undamaged.
Learn all about RIMOWA's over century-long heritage here.
You can reach us by calling our Client Care team, using our contact form, or by emailing contact@rimowa.com.
Should you experience any difficulties while placing your order online, please reach out to our Client Care team by phone, email, or by filling out this contact form.
If your order had been declined, our Client Care team will be happy to assist you. Please reach out either by phone, email, or by filling out this contact form.
By creating an account with rimowa.com, you will be able to move through the checkout process faster, manage your personal information, register your RIMOWA to receive our 5-year manufacturer’s guarantee, view and track your orders in your account and more. Create your account here.
Start shopping with us by using your preferred delivery country on the top of our website "SHIP TO". Shop by category – from luggage to accessories – to select your item. Click “purchase” to add the item to your cart and proceed to check out. You can also search for your preferred item by using our search function. Choose to place your order as either a guest or sign into your RIMOWA account for a speedier, more efficient check out. To complete your purchase, enter your data including shipping and billing address, preferred delivery (express or standard), and agree to the terms & conditions. Your shipment should now be on the way! If you have any questions, please don’t hesitate to reach out to our Client Care team by phone, email or by filling out this contact form.
Your order is able to be changed until your parcel had been shipped. To change your order, please contact our Client Care team either via phone, email, or by filling out this contact form.
Visit any one of our RIMOWA stores to purchase a gift voucher. To find your nearest RIMOWA Store click here.
RIMOWA UNIQUE is a customization service specially designed to add a personal touch to your RIMOWA Classic Cabin.
Discover how to make your suitcase unique by visiting the online configurator or inquire about customization options at your local RIMOWA store.
To customize your suitcase online, access RIMOWA UNIQUE here. Next, choose from a range of colorful options for wheels, handles and luggage tags.
Our customization service RIMOWA UNIQUE is designed for the RIMOWA Classic and allows you to perfectly color match all the unique elements of this timeless range, including the vintage-inspired leather handles, wheels and leather luggage tag.
Use the online configurator to custom fit your own RIMOWA Classic Cabin or visit us in-store to choose from the entire Classic Collection.
US orders: for standard delivery, please expect 3-5 business days. If you choose express delivery, you can expect to receive your customized suitcase within 2-3 business days.
Europe orders: for standard delivery, please expect 2-3 business days. If you choose express delivery, you can expect to receive your customized suitcase within 2 business days.
Japan orders: you will receive your customized suitcase within 2-7 business days.
Please note that our warehouses are closed on major holidays, so orders placed on those days will be shipped the following business day.
Yes !
All accessories come standard with a two-year warranty if purchased separately. If you purchase accessories with a RIMOWA Classic Cabin, you will benefit from a five-year RIMOWA manufacturer’s guarantee when registering your suitcase online.
Yes ! All accessories are available in stores or online on our website.
Handles, however, cannot be purchased separately online as they require professional installation by our RIMOWA experts.
Yes, our customized suitcases can be returned within 30 days of receiving the merchandise according to our return policy and T&C.
You can return luggage tags only when they have not been personalized with embossed text and/or symbols.
You can easily update or modify your account in your Account Setting under your RIMOWA account. To delete your account, please contact our Client Care team either by phone or fill in the contact form.
We've gone to great lengths to make your experience on rimowa.com as secure as possible. Please check out our Privacy Policy for more information.
For more on our security, visit our Privacy Policy .
By registering your suitcase online you benefit from our global 5-year manufacturer’s guarantee in accordance with the conditions written in our guarantee manual. Register your RIMOWA here.
Each RIMOWA suitcase can be registered either by the purchaser or the person who received the product as a gift. You can register your RIMOWA here.
By creating an account with rimowa.com, you will be able to move through the checkout process faster, manage your personal information, register your RIMOWA to receive our 5-year manufacturer’s guarantee, view and track your orders in your account and more. Create your account here.
To request a new password, go to My RIMOWA and select "Forgotten your pasword?" or click here. You will receive an automated email to the address used to set up your account. Follow the link in the email to set up a new password.
You can easily register your suitcase online at rimowa.com/myrimowa to benefit from our 5-year manufacturer’s guarantee in accordance with the conditions written in our guarantee manual. Registering your RIMOWA is simple. Just set up a RIMOWA account, complete the online form specifying your personal data, and enter your RIMOWA's unique serial number. You will find your RIMOWA's serial number on the outside frame of your suitcase.
We've gone to great lengths to make your experience on rimowa.com as secure as possible. Please refer to our Privacy Policy for more information. .
From the date of delivery, you have 30 days to return your item(s). Products should be returned unused, undamaged, and packaged in their original boxes. All our returns are free of charge using our prepaid return label. Refunds will take between 10 - 14 working days from the date of the receipt of your item at our warehouse. To receive any return documents and/or a prepaid UPS shipping label, contact us by phone, email, or by filling out this contact form.
Both the RIMOWA X Bang & Olufsen BeoPlay H9i and the speciality aluminium headphone case come with a 2-year manufacturer’s warranty.
Normal wear and tear and transport damages are not covered.
We recommend reaching out directly to Bang & Olufsen for support concerning the headphones via a B&O store, B&O licensed retailer, or B&O online support at bang-olufsen.com
For all case related concerns, feel free to reach out to your RIMOWA store or RIMOWA Client Care Center.
You may cancel your pre-order purchase at any time prior to shipping and are eligible for a full refund.
If your order has already shipped, you are entitled to return all products within 30 days of receiving the merchandise for full reimbursement or exchange, provided the merchandise is complete, unused and undamaged.
RIMOWA products come with a 2-year manufacturer’s guarantee.
When registering your case online, you can benefit from our extended 5-year warranty. There is no warranty for Daniel Arsham's sculpture, as it is an artwork piece.
We recommend reaching out directly to Daniel Arsham for support concerning the sculpture via info@danielarsham.com.
For all case related concerns, feel free to reach out to your nearest RIMOWA store or RIMOWA Client Care Center.
We recommend reaching out directly to Daniel Arsham for support concerning the sculpture.
For all case related concerns, feel free to reach out to your RIMOWA store or RIMOWA Client Care Center.
The sculpture is made of geological material such as sand and glass.
It can be removed from the RIMOWA case.
The sculpture itself weighs around 7 kg. The case including the sculpture weighs around 11 kg.
You may cancel your pre-order purchase at any time prior to shipping and are eligible for a full refund.
If your order has already shipped, you are entitled to return all products within 30 days of receiving the merchandise for full reimbursement or exchange, provided the merchandise is complete, unused and undamaged.
You are entitled to return all products from the RIMOWA online shop within 30 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused and undamaged.
Please note, we can only accept return shipments from the same country to which they were delivered.
Visit our Career section for any vacant position.
The RIMOWA iPhone case for iPhone XS is compatible with iPhone X.
Yes, contactless payment does work while using all our Iphone Cases.
Our RIMOWA iPhone cases come with a 2-year global warranty.
To protect your RIMOWA iPhone case and ensure it remains in the best condition, please keep it away from extreme temperatures, acid and alkali.
No, unfortunately our aluminum iPhone cases do not currently support wireless charging. We apologize for any inconvenience this may cause. However, we are pleased to inform that our leather and sticker iPhone Cases support this function.