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Repair services
Wherever your travels take you, our global network of client care experts are on hand
5 year guarantee
When registering your product online
In-store repairs
100 specialized service centres worldwide
Hotel repairs
Repairs completed before you depart
Client Care
A dedicated network of experts at your service
In-store repairs
Our global store network enables us to serve you nearly everywhere. Our aim is to find the fastest and best solution for you. Therefore we will process most of our basic repairs on the spot for you. Should an immediate repair not be possible for any reason, we will organize the shipment of your suitcase to our client care experts.
Please feel free to visit your nearest RIMOWA Store at your convenience, or you can contact us to arrange an appointment.
Hotel repairs
We offer a RIMOWA repair service at participating luxury hotels. Speak to your hotel and if they've partnered with us, we will fix your RIMOWA before your departure date.
Client Care Center
Our client care experts are delighted to solve your request in the best way possible. Being equipped with all needed tools and parts, our client care centers represent our brand values and are striving for the longevity of your RIMOWA product.
Please feel free to visit your nearest RIMOWA Store or Client Care Center at your convenience, or you can contact us to arrange an appointment.