FAQ

自发货之日起 30 天内可以进行退货（该退货政策不适用于中国大陆地区）。退货时商品应该未经使用及受损，并且以原包装退回。 使用我们的预付费退货标签即可享受免费退货。 拥有 RIMOWA 账号的顾客可以在网上完成整个退货过程。 在退货商品抵达我们的仓库之后，您会在 10-14 个工作日内收到退款。 若要获取退货文件和/或 UPS 预付费退货标签，请通过电话、邮件或填写本联络表以联系我们。

You can return your item(s) within 30 days from the date of delivery. Returns are complimentary using the prepaid return label provided by RIMOWA in your account. Please note that RIMOWA is not liable for returns through an alternative carrier. We recommend using the prepaid return label.

 

For online purchases, we can only accept return shipments from the same country/region to which they were delivered. For store purchases, please visit your RIMOWA store to return your product(s) and receive a credit note or exchange for the product(s).

Your statutory rights are not affected.

 

To process a return for online purchases and receive the prepaid return label, please follow the steps below:

• Log in to your MY RIMOWA account and declare your return. Once your return is declared, you will be able to print your prepaid return label. If you have ordered as a guest, we invite you to create an account and declare your return to get the prepaid return label.
• Ensure your items are returned unused, undamaged, and packaged in their original box.
• Place your item in a rigid cardboard box and attach the prepaid return label.
• Drop off your return at one of the UPS access points.

 

Once your return is received by our team, you will receive an email to inform you. Your return will be refunded within 10 to 14 working days from the date the return is validated by the RIMOWA team.

 

Limited editions: RIMOWA accepts returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 14 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused, and undamaged.

 

Personalized tags: Please note that customized tags cannot be returned or exchanged.

目前，您不能通过我们的日默瓦门店退回您网购的商品。 如需要申请退货，请将产品装在原包装盒中，并通过邮件 contact_au@rimowa.com 联络客服为您预定取货服务。

从收到退货到退款到账大约需要 10 到 14 个工作日。 在成功收到您的商品后，您会收到一封电子邮件，告知将退回您账户的总金额。

For security reasons, we can only refund on the same payment method used for the purchase.

您有权在收到订单后 30 天内从日默瓦官方网店申请退货并获得全额退款，前提是商品完好无损且未经使用。我们只接受从原始i配送目的地国家/地区原路退回的商品，请注意，任何已经个性定制的商品我们将不接受退货。原始订单运费将不会退款。

 

限量联名款

日默瓦在商品签收后 14 天内，在商品完整、未使用、无损坏的前提下，接受限量版（限时特惠商品，例如日默瓦品牌联名合作款）的退货，并全额退款。 日默瓦只接受从原先配送目的地国家/地区原路退回的商品。