FAQ

Start shopping on RIMOWA.com by selecting your preferred delivery country/region at the top of the website under "Ship To", or at the bottom of the page if you are browsing on a mobile device. Shop by category, from luggage to accessories or use the search bar and filters to find the item that best suits your needs. Once you have made your choice, click on "Purchase" on the product page to add it to your cart.

We invite you to create a RIMOWA account for a faster and easier checkout experience, as well as to access all information related to your order.

To finalise your purchase in the checkout process :

• Fill in the delivery information including shipping and billing address and select the delivery method
• Complete your payment
• Review your order, confirming all details are correct
• Agreed to the terms and conditions You will receive an order confirmation within a few minutes, containing all information related to your order.

You will also receive another email when your order will be shipped.

在 RIMOWA.com 上创建账户，您可以更快地完成结账流程，管理个人信息，注册您的 RIMOWA 行李箱，了解保修手册中有关终身质保的详细信息，浏览和追踪您的订单等。请在此处创建您的账户。

You can always check the status of your order by logging in to your RIMOWA account. Please note that, following a purchase, it may take few minutes for the order to be displayed in your RIMOWA account.

Once you have placed an order, you will receive a shipment notification which will allow you to check your delivery status online.

若您在线下单时遇到任何困难，请通过电话、联系表格或电子邮件联系我们的客服团队。