FAQ

All authentic RIMOWA aluminium suitcases equipped with wheels can take part in the RIMOWA RE-CRAFTED program, no matter their age or condition.

You can bring in your suitcase to select RIMOWA stores. You can find participating stores here.

RIMOWA RE-CRAFTED is limited to 2 suitcases per household (same address), per year.

You will need to present the invoice of the luggage you wish to bring. In the event that you do not have it anymore, our client advisors will perform an authentication of your suitcase.

You will also need to bring a valid ID in order to check your available quota for the RE-CRAFTED program.

Please reach out to your nearest RIMOWA store or our client service team.

Your RIMOWA RE-CRAFTED store voucher will be valid for 3 years, from the date issued.

You can only redeem your RIMOWA RE-CRAFTED voucher at Shanghai Kerry Center Flagship Store now. If there are additional participating stores launched in the future, we will announce relevant information promptly via official channels.

You can only use one RE-CRAFTED voucher per purchase and the order must be above 4,000 RMB.

RIMOWA RE-CRAFTED suitcases will be released in batches through official online channels. The first batch is still in preparation. Please follow RIMOWA official WeChat account to get the latest updates promptly.

No, your RIMOWA RE-CRAFTED voucher is personalised and can be redeemed only by yourself.