What is RIMOWA’s return policy?
Except where indicated for certain special promotions, you are entitled to return all products within 30 days of receiving the merchandise for full reimbursement or exchange, provided the merchandise is complete, unused and undamaged.
Please note that select products, such as luggage tags, are unable to be returned when hot-stamped, purchased individually or in addition to a suitcase.
In order to initiate a return, you can:
1. Create a new RIMOWA account or log in to your existing account to process your returns online.
2. Call our customer service center at the number which suits you best and provide our associate with your order number. You will then be provided with a free return shipping label.
3. Email our customer service team at firstname.lastname@example.org and be sure to include your order number.
+44 207 660 0547
We wish to draw your attention to the fact that we can only accept return shipments from the same country to which they were delivered. For instance, if your order was shipped to France, any returned merchandise must be shipped back from France.
REIMBURSEMENT OF PURCHASE PRICE
Please note that there may be a period of 10 to 14 days between receipt of the returned merchandise and reimbursement of the purchase price. Once we receive your return shipment, we will inform you by e-mail that the merchandise has been received and the amount that your account or credit card will be credited.
Should there be any discrepancy between the recipient of the merchandise indicated in the order and the purchaser of the merchandise, the purchase price of the returned merchandise will be reimbursed to the purchaser and holder of the credit card or account used for the purchase. The sum will be reimbursed in the same currency as the purchase. Any losses due to currency fluctuations will not be reimbursed.