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FREQUENTLY ASKED QUESTIONS (FAQ)

We have Provided a list of answers ot the most frequently asked questions in the FAQ section. If you have further questions , please contact us.

RIMOWA x Bang & Olufsen

Both the RIMOWA X Bang & Olufsen BeoPlay H9i and the speciality aluminium headphone case come with a 2-year manufacturer’s warranty.

 

Normal wear and tear and transport damages are not covered.

 

We recommend reaching out directly to Bang & Olufsen for support concerning the headphones via a B&O store, B&O licensed retailer, or B&O online support at bang-olufsen.com

 

For all case related concerns, feel free to reach out to your RIMOWA store or RIMOWA Client Care Center.

When placing an order on our website for an item that is not yet released (available for pre-order), your credit or debit card is authorised and charged for the full amount of the order.

You may cancel your pre-order purchase at any time prior to shipping and are eligible for a full refund.

 

If your order has already shipped, you are entitled to return all products within 30 days of receiving the merchandise for full reimbursement or exchange, provided the merchandise is complete, unused and undamaged.

Guarantee

5-YEAR LIMITED WARRANTY ON TRAVEL AND BUSINESS LUGGAGE. UNITED STATES AND CANADA ONLY.

RIMOWA provides a 5-year manufacturer’s warranty on the product you purchase in accordance with the conditions below to the final consumer when purchased from RIMOWA or an authorized RIMOWA dealer (the warranty period). The warranty period will commence from the date the product is purchased from RIMOWA or an authorized RIMOWA dealer provided the final consumer provides proof of purchase and otherwise will commence from the date of manufacture as determined by RIMOWA.

This warranty only applies if the usability of the product is materially adversely affected by a fault or defect in material or workmanship in the manufacturing process present at the time of delivery to the final consumer (a defect).
This warranty does not apply, however, if the usability is affected by abrasion, improper use or externally occurring forces (particularly fight or transport damage, e.g. deformation, cracks, body breakages, scratches, wear etc.) or by liquids (please observe the care instructions attached below). This warranty also excludes damage and defects related to or caused by: normal wear and tear, ordinary deviations in size, weight or quality, misuse or abuse, improper use or maintenance, failure to observe care instructions and manuals, negligence or accident by any party other than RIMOWA (including authorized RIMOWA dealers and carriers). RIMOWA recommends having the product inspected by a third party immediately after handling by a carrier (e.g. courier, airline or railway company) and immediately reporting any damage to the carrier who may provide insurance against such damage.
Among other things, some product series are characterized by special leather fittings, particularly on the handle and at the corners of the suitcase. Leather is a natural product that can change, discolour or fade, particularly under the influence of skin contact, light and water, but also through the use of unsuitable cleaning agents, post-purchase impregnation and textile dyes. Heat and dehydration can lead to the formation of cracks or tears in the leather. These occurrences are not covered by the warranty. Any expendable parts, such as batteries and light bulbs, of any kind, which are installed in the product or included in delivery shall also be excluded from the warranty. Some product series have been equipped with the RIMOWA Electronic Tag. Malfunction or the disruption of servers for storage and transmission of data or errors in connection with the use of the app (airline or RIMOWA) do not apply as a material adverse effect to the use of the RIMOWA Electronic Tag and are not covered by this warranty.

To make a claim against this warranty, immediately contact a RIMOWA service centre or an authorized RIMOWA dealer of the defect within the warranty period and deliver the product and the completed certificate of warranty included with this warranty and/or original proof of purchase. You can find locations of RIMOWA service centres and authorized RIMOWA dealers on our website: www.rimowa.com. RIMOWA will then review the claim and decide whether the defect is covered by this warranty. If RIMOWA determines the claim is covered, RIMOWA will, at its discretion, repair or replace the product at its own expense and pay the return shipment costs. You are responsible for the cost of delivering the product to the RIMOWA service centre or authorized RIMOWA dealer. If RIMOWA opts to replace the product, RIMOWA may replace the product with a comparable successor product. If RIMOWA determines the claim is not covered, you will be responsible for any return shipment costs. All parts removed in the repair of the product shall be the property of RIMOWA upon their replacement. Any product replaced shall be the property of RIMOWA upon delivery of the replacement product. The repair or replacement of the product shall not extend this warranty and this warranty will only apply to the repaired or replaced product for the balance of the original warranty period. THIS WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST RIMOWA. IN NO EVENT WILL RIMOWA OR ITS SERVICE CENTRES BE RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL (E.G. FINANCIAL LOSSES), SPECIAL, PUNITIVE, EXEMPLARY OR OTHER SIMILAR T YPES OF DAMAGES. ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE HEREBY DISCLAIMED. RIMOWA’S TOTAL LIABILITY UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT GIVING RISE TO THE CLAIM AS SHOWN ON THE PROOF OF PURCHASE OR, IF PROOF OF PURCHASE IS NOT PROVIDED, TO RIMOWA’S SUGGESTED RETAIL PRICE FOR THE PRODUCT IN YOUR COUNTRY OF RESIDENCE AT THE TIME THE CLAIM IS MADE. HOW U.S. LAW APPLIES TO THIS WARRANTY (FOR U.S. RESIDENTS ONLY). This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. U.S. federal warranty law prohibits the disclaimer of implied warranties, so the above disclaimer of implied warranties may not apply to you. If the disclaimer of implied warranties does not apply to you, the duration of the applicable implied warranties is restricted to the 5-year duration of this warranty.

To claim our guarantee, you can contact our customer service line at (312) 635-6607 or otherwise contact RIMOWA boutique or an authorized RIMOWA service centers of any defect within the guarantee period and hand over or send the product and the completed certificate of guarantee or original proof of purchase.


If your suitcase has been registered online, your proof of purchase is no longer needed for warranty reasons.You can find RIMOWA boutiques and authorized service centers on our website www.rimowa.com.


RIMOWA will then determine whether the defect is covered by the guarantee. If this is the case, RIMOWA will repair or replace the product. For this, RIMOWA will cover the costs, incurred including the return shipment. Shipping costs to the repair center are borne by the purchaser.


In order to preserve the fine condition of your aluminium or polycarbonate suitcase, please note the following recommendations: To remove dust or dirt, use a cloth or non-abrasive sponge dampened with clean water. Any stubborn or sticky residue can be removed using a simple alcohol such as Isopropyl. This is widely available as pre-soaked wipes and safe to use on your RIMOWA.

For any light scuffs or scrapes on the surface of your case, use RIMOWA’s wax-free polish & repair paste (sadly not recommended for use on our matte finish). We like to think of any deep dents or scratches as patina, as they cannot be removed.

To clean any leather components, use a mild cleaning agent and a soft cloth to gently remove any surface dirt. Occasionally, it’s a good idea to treat the leather with a conventional, neutrally colored leather maintenance product.

Although it may seem tempting at the time, using any of the following will damage your RIMOWA: scouring detergents, abrasive cloths or sponges, window cleaning agents, vinegar-based cleaners and disinfectants, solvents, dilutions and aggressive alcohols, petroleum distillates or nail polish remover. Be gentle.

Product Features

Rimowa Electronic Tag feature is fully compliant with global aviation standards (IATA and ICAO).


The Rimowa Electronic Tag is provided with:


Two alkaline AAA/micro (LR03) 1.5V alkaline batteries, which are NOT rechargeable and NOT lithium.


Both batteries can be removed if required.


The display is a black and white e-ink display.


When changing the batteries we recommend using only new alkaline batteries.

Each Rimowa suitcase has ist advantages and each client is unique. But we have some recommendations for you.


When usually travelling for one or two nights, our Cabin S model might fit best your needs. If you are looking for some more space, our Cabin suitcases will be perfect for a two to three nights trip while our Cabin Plus model gives you enough space for a three to four night trip.


If you are looking for a suitcase that is made for a five day trip, we would suggest you purchase our Check-In M models whereas our Check-In L models have the perfect size for an up to ten day trip. Should you plan longer trips, our Sports models will be perfect for you. A Trunk can fit accommodate up to a two-week trip and our Trunk Plus will give you even more time to relax.


Please contact your airline ahead of your travel on current hand luggage restrictions.

Brand & Products

Rimowa suitcases are either made of aluminum or polycarbonate.

Aluminum - We think a lot about aluminium, and for the past 80 years it has helped us define everything we do. We often say it has persönlichkeit, or personality because it changes, it evolves. The extremely durable, premium quality aluminium-magnesium alloy we use for all our suitcases is fully recyclable. With naturally occurring corrosion resistant qualities, we incorporate an additional high-end anodization layering procedure which makes our suitcases particularly robust. Undeniably timeless, the resilience of this remarkable metallic material is part of the reason we’ve dedicated so many years to nurturing its potential. Built for life’s journeys, our aluminium suitcases are a work in progress, made by our hands but defined by those who travel with them. Hallmarked with the inevitable dents and scratches of time, every RIMOWA is vehicle for storytelling. As individual as a fingerprint, each record on its surface is a memory, a story, and a physical representation of its owner’s character.

Polycarbonate - A transparent, virtually unbreakable plastic, polycarbonate was first patented in 1953. An essential component used in the production of body armor and bulletproof glass, its chemical structure allows it to absorb an incredible amount of force. For RIMOWA, it means the outer shell of our extremely light, but highly durable polycarbonate cases can also react elastically under load and yield, so when the external pressure diminishes, they simply spring back to their original shape. As the first company to design and manufacture polycarbonate suitcases, we take our production standards very seriously. With two seals in place for safety and long-term quality from the German inspection organization TÜV, and with thermal resistance proven in controlled temperatures of +125°C to -100°C, this magnificent material makes our luggage hard-wearing, robust and recyclable.


Your Rimowa suitcase is a high quality product which has been produced exclusively in one of our workshops located in Germany, Canada or Czech Republic.

Rimowa products are sold in Rimowa stores, via selected stockists partners and online via our website.
You can find your closest store here.


Store locator

Please visit our career section on rimowa.com for vacant position.


Career page

Call our client care team or contact us via our contact form.


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Care & Repair

Should you need to have your Rimowa product repaired, please contact our client care team.
Alternatively you can visit your closest Rimowa store which will be glad to assist you.

Your nearest client care center or store can be found here.


Client Care Center
In order to preserve the fine condition of your aluminium or polycarbonate suitcase, please note the following recommendations: To remove dust or dirt, use a cloth or non-abrasive sponge dampened with clean water.
Any stubborn or sticky residue can be removed using a simple alcohol such as Isopropyl. This is widely available as pre-soaked wipes and safe to use on your RIMOWA.

For any light scuffs or scrapes on the surface of your case, use RIMOWA’s wax-free polish & repair paste (sadly not recommended for use on our matte finish). We like to think of any deep dents or scratches as patina, as they cannot be removed.
To clean any leather components, use some mild cleaning agent and a soft cloth to gently remove any surface dirt. Occasionally, it’s a good idea to treat the leather with a conventional, neutrally coloured maintenance product.

Although it may seem tempting at the time, using any of the following will damage your RIMOWA: scouring detergents, abrasive cloths or sponges, window cleaning agents, vinegar based cleaners and disinfectants, solvents, dilutions and aggressive alcohols, petroleum distillates or nail polish remover. Be gentle.

My Rimowa

To request a new password, please go to My Rimowa and select "Forgotten your password?" You will receive an automated email to the address you have used for creating your account, including a link that will allow you to create your new password.

Shipping

We currently ship everywhere in the US, including Alaska and Hawaii, as well as other countries (for a full list, please select your ship to country).

Here’s how it works: You place an order online, then we process it. Your package will ship out from our warehouse in 1 business day. If selecting free UPS Ground shipping, orders placed by 2pm EST will be shipped same day (except on Saturday and Sunday). Delivery is expected within 3-5 business days. If selecting UPS Express Shipping, orders placed by 2pm EST Mon-Fri will arrive by 4pm local time the following business day.
Please note our warehouse is closed on major holidays, orders placed on those days will be shipped the following business day.

We offer free UPS Ground for all orders over $500 to everywhere in the US, including Alaska and Hawaii. We also offer UPS Next Day Air for a flat fee of $50.