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We have Provided a list of answers ot the most frequently asked questions in the FAQ section. If you have further questions , please contact us.
Both the RIMOWA X Bang & Olufsen BeoPlay H9i and the speciality aluminium headphone case come with a 2-year manufacturer’s warranty.
Normal wear and tear and transport damages are not covered.
We recommend reaching out directly to Bang & Olufsen for support concerning the headphones via a B&O store, B&O licensed retailer, or B&O online support at bang-olufsen.com
For all case related concerns, feel free to reach out to your RIMOWA store or RIMOWA Client Care Center.
You may cancel your pre-order purchase at any time prior to shipping and are eligible for a full refund.
If your order has already shipped, you are entitled to return all products within 30 days of receiving the merchandise for full reimbursement or exchange, provided the merchandise is complete, unused and undamaged.
To claim our guarantee, you can contact our customer service line at (312) 635-6607 or otherwise contact RIMOWA boutique or an authorized RIMOWA service centers of any defect within the guarantee period and hand over or send the product and the completed certificate of guarantee or original proof of purchase.
If your suitcase has been registered online, your proof of purchase is no longer needed for warranty reasons.You can find RIMOWA boutiques and authorized service centers on our website www.rimowa.com.
RIMOWA will then determine whether the defect is covered by the guarantee. If this is the case, RIMOWA will repair or replace the product. For this, RIMOWA will cover the costs, incurred including the return shipment. Shipping costs to the repair center are borne by the purchaser.
Rimowa Electronic Tag feature is fully compliant with global aviation standards (IATA and ICAO).
The Rimowa Electronic Tag is provided with:
Two alkaline AAA/micro (LR03) 1.5V alkaline batteries, which are NOT rechargeable and NOT lithium.
Both batteries can be removed if required.
The display is a black and white e-ink display.
When changing the batteries we recommend using only new alkaline batteries.
Each Rimowa suitcase has ist advantages and each client is unique. But we have some recommendations for you.
When usually travelling for one or two nights, our Cabin S model might fit best your needs. If you are looking for some more space, our Cabin suitcases will be perfect for a two to three nights trip while our Cabin Plus model gives you enough space for a three to four night trip.
If you are looking for a suitcase that is made for a five day trip, we would suggest you purchase our Check-In M models whereas our Check-In L models have the perfect size for an up to ten day trip. Should you plan longer trips, our Sports models will be perfect for you. A Trunk can fit accommodate up to a two-week trip and our Trunk Plus will give you even more time to relax.
Please contact your airline ahead of your travel on current hand luggage restrictions.
Rimowa suitcases are either made of aluminum or polycarbonate.
Aluminum - We think a lot about aluminium, and for the past 80 years it has helped us define everything we do. We often say it has persönlichkeit, or personality because it changes, it evolves. The extremely durable, premium quality aluminium-magnesium alloy we use for all our suitcases is fully recyclable. With naturally occurring corrosion resistant qualities, we incorporate an additional high-end anodization layering procedure which makes our suitcases particularly robust. Undeniably timeless, the resilience of this remarkable metallic material is part of the reason we’ve dedicated so many years to nurturing its potential. Built for life’s journeys, our aluminium suitcases are a work in progress, made by our hands but defined by those who travel with them. Hallmarked with the inevitable dents and scratches of time, every RIMOWA is vehicle for storytelling. As individual as a fingerprint, each record on its surface is a memory, a story, and a physical representation of its owner’s character.
Polycarbonate - A transparent, virtually unbreakable plastic, polycarbonate was first patented in 1953. An essential component used in the production of body armor and bulletproof glass, its chemical structure allows it to absorb an incredible amount of force. For RIMOWA, it means the outer shell of our extremely light, but highly durable polycarbonate cases can also react elastically under load and yield, so when the external pressure diminishes, they simply spring back to their original shape. As the first company to design and manufacture polycarbonate suitcases, we take our production standards very seriously. With two seals in place for safety and long-term quality from the German inspection organization TÜV, and with thermal resistance proven in controlled temperatures of +125°C to -100°C, this magnificent material makes our luggage hard-wearing, robust and recyclable.
Your Rimowa suitcase is a high quality product which has been produced exclusively in one of our workshops located in Germany, Canada or Czech Republic.
Rimowa products are sold in Rimowa stores, via selected stockists partners and online via our website.
You can find your closest store here.
Please visit our career section on rimowa.com for vacant position.
Should you need to have your Rimowa product repaired, please contact our client care team.
Alternatively you can visit your closest Rimowa store which will be glad to assist you.
Your nearest client care center or store can be found here.
To request a new password, please go to My Rimowa and select "Forgotten your password?" You will receive an automated email to the address you have used for creating your account, including a link that will allow you to create your new password.
We currently ship everywhere in the US, including Alaska and Hawaii, as well as other countries (for a full list, please select your ship to country).
Here’s how it works: You place an order online, then we process it. Your package will ship out from our warehouse in 1 business day. If selecting free UPS Ground shipping, orders placed by 2pm EST will be shipped same day (except on Saturday and Sunday). Delivery is expected within 3-5 business days. If selecting UPS Express Shipping, orders placed by 2pm EST Mon-Fri will arrive by 4pm local time the following business day.
Please note our warehouse is closed on major holidays, orders placed on those days will be shipped the following business day.
We offer free UPS Ground for all orders over $500 to everywhere in the US, including Alaska and Hawaii. We also offer UPS Next Day Air for a flat fee of $50.