Your personal MyRIMOWA-ID

You have the option of creating a customer account ("MyRIMOWA"), which can be used in particular for online orders, even without placing an order. In order to register, the mandatory fields in the registration form must have been completed correctly and in full. The registration has to be confirmed by us before it is valid. Once you have registered successfully, a MyRIMOWA ID will be created for you. This ID is non-transferable. The MyRIMOWA ID grants you access to your customer account.

Personal login details must be stored in a way that protects them against access by third parties. If third parties become aware of your login details nonetheless, then you must inform us immediately and change your login details. You are also responsible for keeping the data specified by you up-to-date.

You can find further information on the handling of your personal data in our data protection information

 

Shipping Information

RIMOWA only ships to addresses within the European Union and Norway, Switzerland, Liechtenstein, Monaco and Andorra. Details on shipping options and shipping charges to the countries on the list are given herein. Items are shipped via our logistics partner DPD. Please understand that items ordered in our online shop are not available for pick-up or for delivery to a Packstation. RIMOWA offers standard shipping within Germany free of charge for orders of EUR 100 or more. Orders placed by 3:00 pm will be processed on the same day, which means your merchandise will usually be delivered within 2-4 workdays.

For a surcharge, RIMOWA offers express shipping to nearly any address within Germany. You would then receive your order within 24 hours after despatch. Customers within Germany may select this option during the order process. You can find additional delivery periods for other countries in this table.

 

Payment methods

The following modes of payment are available for online orders:

- Credit card (MasterCard, VISA, American Express): Your credit card will be charged when we accept your order (at the latest when the products are dispatched).

- Sofortüberweisung payment service: If you use the Sofortüberweisung payment service, then we receive the bank transfer credit directly. You need to enter your account number, bank sort code, PIN and TAN in order to use the service. The Sofortüberweisung payment service uses the secure payment form of Sofort AG, which is not available to us as a merchant, to set up a bank transfer in your online banking account automatically and in real time. The purchase amount is transferred into our account immediately and directly. If you select the Sofortüberweisung payment service, then a pre-populated form will appear at the end of the order process. This form already contains our bank account details. What is more, the form already specifies the transfer amount and the purpose of the transfer. You now need to select the country in which you have your online banking account and enter your bank sort code. You then enter the same data that you use to log into your online banking (account number and PIN). Next, confirm your order by entering your TAN. You will then receive confirmation of the transaction right away. In general, all Internet users who have an activated online banking account that uses the PIN/TAN system can use the Sofortüberweisung payment service. Please note that the Sofortüberweisung payment service is not yet available in some countries and for a small number of banks. You can find further information on whether your bank uses this service here: https://www.sofort.com/eng-DE/kaeufer

- PayPal: You pay the invoice amount via the online provider PayPal. In general, you have to register or be registered with PayPal, enter your login details to confirm your identity and then confirm the payment instruction to us. You will receive further information during the order process.

 

Contactt

Our Customer Service is happy to answer any questions you may have. You can reach us by telephone at +49-221-956417-24 or by e-mail at ecommerce@rimowa.de