For newer smartphones, you may need to tilt your phone towards the reader so the top part of the phone is facing the reader. Similar to how you would point a remote to a TV, point your phone straight at the reader. For older smartphones, the NFC sensor is generally on the back of the phone, either in the center, lower or upper portions. It may take a bit of experimenting to see which angle works best for your phone.

If you use your phone for payments, the same angle you use to pay should work for reading the NFC tag.

Yes. You can book an in-store appointment by clicking on the “BOOK AN APPOINTMENT” button available under the “In-Store Appointments” section on the “Services" menu or in the footer, or by going to the Store detail pages in the store locator and clicking on "BOOK AN APPOINTMENT" for the store of your choice.

To request an appointment, you will need to select a store and a service offered by that store. You can then choose the date and time for your appointment.

To confirm your appointment request, you must fill out a form with your first name, last name, email address, and phone number. You can also add a comment in the "Comments" field to better specify your needs so the sales advisor can assist you (e.g., I want to explore the new suitcase collection).