Where is the NFC reader on my phone?

For newer smartphones, you may need to tilt your phone towards the reader so the top part of the phone is facing the reader. Similar to how you would point a remote to a TV, point your phone straight at the reader. For older smartphones, the NFC sensor is generally on the back of the phone, either in the center, lower or upper portions. It may take a bit of experimenting to see which angle works best for your phone.

If you use your phone for payments, the same angle you use to pay should work for reading the NFC tag.

What happens if my phone is stolen and my RIMOWA Ownership Certificate is registered in it?

Please contact the RIMOWA customer service in the event of a lost or stolen phone. We will assist you in the process of reclaiming your RIMOWA Ownership Certificate.

Can I charge my iPhone wireless while using the RIMOWA aluminium iPhone case?

No, unfortunately our aluminum iPhone cases do not currently support wireless charging. We apologize for any inconvenience this may cause. However, we are pleased to inform that our Polycarbonates Cases support this function.

Can I use contactless payment while using the RIMOWA aluminium iPhone case?

Yes, contactless payment does work while using all our iPhone cases.

What are the features supported by iPhone 17 cases?

iPhone 17 Cases features
	Wireless charging	MagSafe Compatible	Contectless Payment
Aluminium Cases
iPhone Case Pro Silver			X
iPhone Case Pro Max Silver			X
iPhone Case Pro Black			X
iPhone Case Pro Max Black			X
iPhone Case Pro Titanium			X
iPhone Case Pro Max Titanium			X
Polycarbonate Cases
iPhone Case Pro Slate grey	X	X	X
iPhone Case Pro Pro Max Slate grey	X	X	X

 

Do all RIMOWA Items have a serial number?

A serial number is present on all our suitcases as well as on specialties, Personal collections, and aluminium iPhone cases.

What Payment Methods do you accept?

Europe

RIMOWA.com accepts the following payment methods:

• Credit cards : Mastercard, Visa, American Express
• Apple Pay -
• Alternative payment methods (PayPal, Klarna) might be available in select countries.

UAE

RIMOWA.com accepts the following payment methods:

• Credit cards : Mastercard, Visa, American Express
• Apple Pay
• Paypal
• Klarna
• Cash on delivery (Please note that the maximum order value for cash on delivery payment would be 500 AED. You will receive a payment link on your phone if the value of the order is over 500 AED when you opt for Cash on Delivery.)