Support

자주 묻는 질문(FAQ)

FAQ 섹션에서는 가장 자주 질문하는 문의사항에 대한 답변을 확인하실 수 있습니다.
추가 질문이 있으실 경우, 문의해주시기 바랍니다.

아타셰 골드 브리프케이스 I 리미티드 에디션 I 리모와

독일 쾰른입니다.
아타셰 골드는 기내용 수하물에 속하므로 아타셰 골드 잠금장치는 TSA 잠금장치가 아닙니다.
리모와 온라인 스토어나 리모와 매장에서 구매한 아타셰 골드는 미사용 제품이며, 훼손이나 누락된 부품이 없는 경우에 한해 상품 수령일 30일 이내에 전액 환불을 조건으로 반품하실 수 있습니다. 단, 배송받은 국가와 동일한 국가에서만 반품하실 수 있습니다.

네. 소재 특성상 리모와 아타셰 골드 사용 시 특별히 신경 써야 할 관리 방법은 다음과 같습니다.

• 마모성 소재에 긁히지 않도록 주의하세요.

• 가죽이 착색될 수 있는 소재를 오랫동안 접촉시키지 마세요.

• 습기와 직접적인 열, 햇빛을 최대한 멀리하세요.  

• 가죽이 더러워지거나 표면에 얼룩이 묻으면 부드럽고 색상이 밝은 천으로 닦으세요.

• 알루미늄 표면에 묻은 때나 먼지를 제거할 때에는, 천이나 깨끗한 물을 묻힌 부드러운 스펀지를 사용하세요.

• 아이소프로필 알코올 등의 단순 알코올을 이용해 알루미늄 표면에 붙은 스티커 자국을 깔끔하게 제거하세요.

DIOR and RIMOWA

네. 디올-리모와 퍼스널 및 핸드케이스는 제조사에서 2년간 품질을 보증합니다.
DIOR and RIMOWA Cabin & Trunk Collection benefit from the same 5 years warranty as our core range when registering the suitcase online at RIMOWA.com or WeChat
When placing an order on our website for an item that is not yet released (available for pre-order), your credit or debit card is authorised and charged for the full amount of the order.

You may cancel your pre-order purchase at any time prior to shipping and are eligible for a full refund.

 

If your order has already shipped, you are entitled to return all products within 30 days of receiving the merchandise for full reimbursement or exchange provided the merchandise is complete, unused and undamaged.

Yes, you can place an order containing both pre-order and in-stock products. In this case, the above FAQ applies. In-stock products will be shipped according to the usual delivery time.
Please note that all DIOR and RIMOWA products are available exclusively via pre-order. Estimated delivery starts from January 15, 2020.
Not necessarily. You may receive your products separately depending on their availability date.

Supreme / RIMOWA

1인당 제품 1개를 구입하실 수 있습니다.
상품이 완전하고 미사용이며 손상되지 않은 경우 상품을 수령한 후 30일 이내에 공식 리모와 온라인 샵 또는 리모와 매장에서 구입한 Supreme / 리모와 제품을 반품하실 수 있습니다. 제품은 배송 받으신 국가와 동일한 국가에서만 반품하실 수 있습니다.

Supreme / RIMOWA 제품을 온라인으로 등록하면 5년 제조 업체 보증 정책이 적용됩니다. 온라인으로 제품을 등록하지 않으면 Supreme / RIMOWA 제품은 기본 2년 보증 정책만 적용됩니다.

한정 상품이기 때문에 Supreme® / RIMOWA 콜라보레이션 제품의 인기가 더욱 많아졌습니다. 따라서 온라인 대기줄이 빠르게 늘어날 수 있습니다.
대기 페이지가 일시 중지되면 아무도 웹 사이트로 되돌아가지 않습니다. 다시 시작될 때까지 모든 사람이 대기하게 됩니다. 비즈니스 또는 기술적인 이유로 대기 페이지가 일시 중지/다시 시작할 수 있습니다. 대기 순서가 바뀌지 않으니 재가동될 때까지 기다려주시면 됩니다.
차례를 놓치면 세션이 만료되어 대기줄 끝에서 다시 시작하셔야 합니다. 차례가 되면 한정된 시간 동안만 판매 페이지에 접속하실 수 있습니다.
브라우저를 닫거나 휴대폰이 절전 모드인 경우에도 대기줄에서 본인의 자리를 잃지 않습니다. 고객님의 차례가 되기전에 돌아오시기만 하면 본인의 자리를 유지하실 수 있습니다. 그러나 고객님의 차례가 되면 웹 사이트에 접속할 수 있는 시간은 10분으로 제한되는 점 참고 바랍니다.

브랜드 & 히스토리

리모와의 100여년 넘게 이어져 온 헤리티지에 대해  이곳에서자세히 살펴보세요.

Contact

You can reach us by calling our Client Care team, using our contact form, or by emailing contact@rimowa.com.

Online Purchase

Should you experience any difficulties while placing your order online, please reach out to our Client Care team by phone, email, or by filling out this contact form.

Sign up with your email address on your item's product page, and we'll be happy to inform you once your item is available again. Furthermore, our Client Care team will be pleased to check your item's availability at one of our RIMOWA stores near you.

If your order had been declined, our Client Care team will be happy to assist you. Please reach out either by phone, email, or by filling out this contact form.

By creating an account with rimowa.com, you will be able to move through the checkout process faster, manage your personal information, register your RIMOWA to receive our 5-year manufacturer’s guarantee, view and track your orders in your account and more. Create your account here.

Please get in touch with us by phone +44 207 660 0544 or email contact@rimowa.com.

Start shopping with us by using your preferred delivery country on the top of our website "SHIP TO". Shop by category – from luggage to accessories – to select your item. Click “purchase” to add the item to your cart and proceed to check out. You can also search for your preferred item by using our search function. Choose to place your order as either a guest or sign into your RIMOWA account for a speedier, more efficient check out. To complete your purchase, enter your data including shipping and billing address, preferred delivery (express or standard), and agree to the terms & conditions. Your shipment should now be on the way! If you have any questions, please don’t hesitate to reach out to our Client Care team by phone, email or by filling out this contact form.

Click "Ship To" at the top left of the rimowa.com website to select your prefered shipping country.
If you would like to cancel your order for any reason, you have a few options. You can either cancel in writing or by telephone – you will find all information on your right of cancellation, including a template, in our General Terms and Conditions of Business. Secondly, you can cancel through the return of merchandise by returning your product(s) within 30 days after delivery, under the terms listed online.
You are allowed to order up to six suitcases per online order, excluding special editions or collaborations. There is no limit on our accessories or lifestyle products.

Your order is able to be changed until your parcel had been shipped. To change your order, please contact our Client Care team either via phone, email, or by filling out this contact form.

Product Information

RIMOWA suitcases are made of either aluminium or polycarbonate. Aluminium – We think a lot about aluminium. For the past 80 years, it has helped define everything we do. We often say it has "persönlichkeit" – or personality – because it changes and evolves over time. The extremely durable, premium quality aluminium-magnesium alloy we use for all our suitcases is fully recyclable. With naturally occurring corrosion resistant qualities, we incorporate an additional high-end anodization layering procedure which makes our suitcases particularly robust. Undeniably timeless, the resilience of this remarkable metal is part of the reason we’ve dedicated so many years to nurturing its potential. Built for a lifetime of journeys, our aluminium suitcases are a work in progress. They might be made by our hands, but they're defined by those who travel with them. Hallmarked with the inevitable dents and scratches of time, every RIMOWA is a vehicle for storytelling. As individual as a fingerprint, each record on its surface is a memory, a story, and a physical representation of its owner’s character. Polycarbonate – A transparent, virtually unbreakable plastic, polycarbonate was first patented in 1953. An essential component used in the production of body armour and bulletproof glass, its chemical structure allows it to absorb an incredible amount of force. For RIMOWA, it means the outer shell of our extremely light, but highly durable polycarbonate cases can also react elastically under load and yield, so when the external pressure diminishes, they simply spring back to their original shape. As the first company to design and manufacture polycarbonate suitcases, we take our production standards very seriously. With two seals in place for safety and long-term quality from the German inspection organisation TÜV, and with thermal resistance proven in controlled temperatures of +125°C to -100°C, this magnificent material makes our luggage hard-wearing, robust and recyclable.
Each RIMOWA has its advantages, and each client is unique. But we have some recommendations for you. If you usually travel for short periods of time (1-2 days) and prefer to carry on your luggage when flying, the Cabin S might be what you're looking for. Need a little extra space? The Cabin or Cabin Plus are perfect carry-on sizes with a bit of extra space. Use our airline compatibility chart located on each product page to check if your desired Cabin case is compatible with your airline of preference. If you're looking for a suitcase for longer trips, we suggest our Check-In models. Check-In M and Check-In L are the perfect sizes for extended journeys. Planning an even longer trip or looking for a suitcase with a unique RIMOWA shape? Then the Trunk or Trunk Plus is the way to go. Inspired by the original RIMOWA trunks of the past, these are timeless classics engineered to offer travellers optimum capacity and long-lasting performance with an iconic shape that is undeniably distinctive.
RIMOWA products are sold in RIMOWA stores, at select wholesale partners, and online on our website. Find the store nearest to you here.

Visit any one of our RIMOWA stores to purchase a gift voucher. To find your nearest RIMOWA Store click here.

RIMOWA Unique

리모와 유니크는 리모와 클래식 캐빈에 나만의 개성을 담아 맞춤 제작할 수 있는 서비스입니다. 리모와 매장에서 맞춤 제작 옵션을 요청하거나, 온라인 서비스를 이용하여 유니크한 수트케이스를 완성하세요.

 

온라인으로 맞춤 제작 수트케이스를 주문하려면 여기를 클릭하여 리모와 유니크 페이지를 방문하세요. 다양한 색상의 휠, 핸들, 러기지 태그를 선택할 수 있습니다.

리모와 유니크는 리모와 클래식 수트케이스를 원하는 대로 맞춤 제작할 수 있는 서비스입니다. 시간이 흘러도 변치 않을 클래식한 디자인 요소에 다채로운 컬러를 더하세요. 빈티지 스타일의 가죽 핸들, 휠, 가죽 러기지 태그도 준비되어 있습니다. 온라인 서비스를 통해 나만의 색채가 담긴 리모와 클래식 캐빈을 만들 수 있습니다. 또는, 매장을 방문하여 클래식 컬렉션 전체를 만나보세요.

미국 내 주문: 일반 배송을 선택하시는 경우 영업일 기준 약 3~5일이 소요됩니다. 빠른 배송을 선택하시면 영업일 기준 약 2~3일 이내에 완성된 맞춤 수트케이스를 수령할 수 있습니다.

 

유럽 내 주문: 일반 배송을 선택하시는 경우 영업일 기준 약 2~3일이 소요됩니다. 빠른 배송을 선택하시면 영업일 기준 약 2일 이내에 완성된 맞춤 수트케이스를 수령할 수 있습니다.

 

일본 내 주문: 영업일 기준 약 2~7일 이내에 완성된 맞춤 수트케이스를 수령할 수 있습니다.

 

당사의 창고는 공휴일에 운영되지 않으며, 연휴 기간 동안 주문하신 경우, 다음 영업일에 배송되는 점을 참고하시기 바랍니다.

예, 물론입니다! 매장과 온라인 스토어에서 다양한 액세서리를 만나보세요. 다만 핸들은 리모와 전문가가 직접 조립해야 하기 때문에, 온라인으로 따로 구입할 수 없는 점을 양해 부탁드립니다.

물론입니다! 따로 구입한 모든 액세서리에 2년의 품질 보증을 제공합니다. 리모와 클래식 캐빈과 액세서리를 함께 구입하신 경우, 수트케이스를 온라인에 등록하시면 리모와 제조사의 5년 서비스 보증을 제공해드립니다.

고객 맞춤 제작 서비스를 통해 구입한 리모와 클래식은 제품에 결함이 있는 경우를 제외하고 반품이 불가합니다. 다만 따로 구입한 휠의 경우, 사용 흔적이나 손상이 없으면 반품할 수 있습니다. 이니셜을 새기지 않은 러기지 태그도 반품이 가능합니다.
다음 일부 매장에서 리모와 유니크 서비스를 만나보실 수 있습니다.

휠 교체 방법은 다음과 같습니다. 단, T20 Torx 드라이버 등의 추가 도구는 휠 패키지에 포함되어 있지 않습니다.

 

 

1단계 : T20 Torx 드라이버를 이용하여 기본 장착된 휠의 나사를 푸세요.

 

Step 1

 

 

2단계 : 장착되어 있는 기본 휠을  빼세요.

 

Step 2

 

 

3단계 : 나사를 조여 새로운 휠을 끼우세요.

 

Step 3

 

 

Step 3

 

 

4단계 : 완성 되었습니다!

내 리모와

You can easily update or modify your account in your Account Setting under your RIMOWA account. To delete your account, please contact our Client Care team either by phone or fill in the contact form.

We've gone to great lengths to make your experience on rimowa.com as secure as possible. Please check out our Privacy Policy for more information.

For more on our security, visit our Privacy Policy .

By registering your suitcase online you benefit from our global 5-year manufacturer’s guarantee in accordance with the conditions written in our guarantee manual. Register your RIMOWA here.

Sign up on rimowa.com to receive the latest news and updates on luggage collections, special events, and collaborations.

Each RIMOWA suitcase can be registered either by the purchaser or the person who received the product as a gift. You can register your RIMOWA here.

By creating an account with rimowa.com, you will be able to move through the checkout process faster, manage your personal information, register your RIMOWA to receive our 5-year manufacturer’s guarantee, view and track your orders in your account and more. Create your account here.

To request a new password, go to My RIMOWA and select "Forgotten your pasword?" or click here. You will receive an automated email to the address used to set up your account. Follow the link in the email to set up a new password.

You can easily register your suitcase online at rimowa.com/myrimowa to benefit from our 5-year manufacturer’s guarantee in accordance with the conditions written in our guarantee manual. Registering your RIMOWA is simple. Just set up a RIMOWA account, complete the online form specifying your personal data, and enter your RIMOWA's unique serial number. You will find your RIMOWA's serial number on the outside frame of your suitcase. 

Payment

RIMOWA accepts the following forms of payment: MasterCard, VISA, American Express, Maestro, DinersClub, and PayPal.

We've gone to great lengths to make your experience on rimowa.com as secure as possible. Please refer to our Privacy Policy for more information. .

Prices for the European Union are shown including VAT. For Switzerland, Norway, Liechtenstein and Monacco, the prices shown online do not include VAT. You will receive a seperate email from UPS including the tax and duty amount. For online purchases, VAT can not be claimed back.
Your credit card will immediately be charged upon purchase.

관리 & 수리

5-YEAR GUARANTEE ON YOUR RIMOWA PRODUCT WHEN REGISTERING ONLINE. WORLDWIDE (EXCLUDING UNITED STATES AND CANADA). Your RIMOWA product comes with a 5-year manufacturer’s guarantee when registering online. Please visit www.rimowa.com/myrimowa to activate your 5-year manufacturer’s guarantee. We will be more than pleased to help you registering your product at any of our RIMOWA stores, via www.rimowa.com/myrimowa or via phone. If you do not register online, a 2-year manufacturer’s guarantee applies. Your statutory rights remain unaffected. RIMOWA provides a 5-year manufacturer’s guarantee for products registered online, in accordance with the conditions below for the first purchaser or person receiving the product as a gift, starting with the purchase date (guarantee period). This guarantee only applies if the usability of the product is considerably adversely affected by a material or manufacturing fault already present at the time of hand-over (defect). Our manufacturer’s guarantee does not apply, however, if the usability is restricted by abrasion, improper use, faulty operation, or externally occurring forces (particularly flight or transport damage, e.g. deformation, cracks, body breakages, scratches, wear etc.) or by liquids (please observe in particular the care instructions attached below). We recommend inspecting your product immediately after retrieval from transport handling and immediately reporting any damage to the carrier (e.g. airline or railway company) who is insured against this. Among other things, some product series are characterised by special leather fittings, particularly on the handle and at the corners of the product. Leather is a natural product that can change, discolour or fade, particularly under the influence of skin contact, light and water, but also through the use of unsuitable cleaning agents, post-purchase impregnation and textile dyes. Heat and dehydration can lead to the formation of cracks or tears in the leather. These occurrences are not covered by the guarantee. To claim our guarantee, immediately inform a RIMOWA store, an authorised RIMOWA dealer or an authorised RIMOWA service centre of any defect within the guarantee period and hand over or send the product and the completed certificate of guarantee or original proof of purchase. If you registered your product online, your proof of purchase is no longer needed for guarantee reasons. You can find RIMOWA stores and authorised service centres on our website www.rimowa.com. RIMOWA will then determine whether the defect is covered by the guarantee. If this is the case, RIMOWA will repair or replace the product. For this, RIMOWA will also cover the costs incurred including the shipment. The product may also be replaced with a comparable successor product. Incidental and consequential damage (e.g. financial losses) as well as spare parts or spare products are not included under this guarantee. The guarantee is limited to the value of the product. If RIMOWA does not agree to guarantee a case, claims from this guarantee lapse six months after they have been asserted but not before expiry of the guarantee period. As this guarantee will be governed by the Law of the Federal Republic of Germany, your country-specific warranty rights (e.g. against the seller) may differ in the way they regulate liability for defects, compensation claims etc. This guarantee grants you the rights described above and is issued by RIMOWA GmbH (Richard-Byrd-Strasse 13, 50829 Cologne, Germany).
To claim our guarantee, immediately inform a RIMOWA dealer or an authorised RIMOWA service centre of any defect within the guarantee period and hand over or send the product and the completed certificate of guarantee or original proof of purchase. You can find RIMOWA dealers and authorised service centres on our website at rimowa.com. If your suitcase has already been registered online, your proof of purchase is no longer required for warranty reasons. RIMOWA will determine whether the defect is covered by the guarantee. If this is the case, RIMOWA will repair or replace the product. In this case, RIMOWA will also cover the costs incurred, including the return shipment. The sending costs are borne by the purchaser.
리모와 제품을 훌륭한 상태로 유지하려면, 다음 권장 사항에 유의하세요:

먼지 또는 더러움을 제거할 때, 젖은 천 또는 깨끗한 물을 묻힌 연마되지 않은 스펀지를 사용하세요. 접착력 있거나 끈적이는 잔여물은 이소프로필과 같은 알콜을 사용하면 안전하게 제거할 수 있습니다.

케이스 표면의 가벼운 흠집 또는 긁힌 자국은, 리모와의 왁스-프리 폴리시 & 리페어 페이스트(리모와 무광 피니시 제품에는 사용을 권장하지 않습니다)를 사용하세요. 심각한 흠집 또는 스크래치의 경우 제거할 수 없으므로 케이스의 그윽한 멋으로 받아들이시는 게 좋습니다. 여러분의 리모와를 특별하게 만들어주는 흔적을 포용하세요.

가죽 자재를 관리 및 세척할 때는, 순한 세척 용품과 부드러운 천을 사용하여 표면의 더러움을 가볍게 제거합니다. 때때로, 일반 중성 컬러의 관리 제품으로 가죽을 관리하면, 좋은 효과를 볼 수 있습니다.

리모와 제품에 손상을 입히는 다음 제품은 사용을 삼가세요: 정련 세제, 연마 천 또는 스펀지, 유리 세척제, 식초 베이스 세정제 및 살균제, 용제, 희석액, 강력한 알콜, 석유 증류액 또는 매니큐어 제거제. 부드럽게 관리하세요.
Our global 5-year warranty applies for the original item purchased. Your replacement item does not come with another 5-years of warranty but a guarantee period of two years.
리모와 제품 수리를 원하실 경우, 고객 서비스 팀에서 친절하게 도와드립니다. 온라인 또는 가장 가까운 리모와 매장에서 문의하시기 바랍니다.

여기에서 가장 가까운 고객 서비스 센터 또는 매장을 찾을 수 있습니다.

Returns

You are entitled to return all products from the RIMOWA online shop and RIMOWA stores within 30 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused and undamaged. Please note, we can only accept return shipments from the same country to which they were delivered.
Your refund will take approximately 10 - 14 business days between the receipt of the returned merchandise and refund. Once your merchandise has been successfully received, you will receive an email notifying you of the total refund amount to be credited to your account.

From the date of delivery, you have 30 days to return your item(s). Products should be returned unused, undamaged, and packaged in their original boxes. All our returns are free of charge using our prepaid return label. Refunds will take between 10 - 14 working days from the date of the receipt of your item at our warehouse. To receive any return documents and/or a prepaid UPS shipping label, contact us by phone, email, or by filling out this contact form.

Currently, you are unable to return merchandise purchased online at one of our RIMOWA stores. To return your order, please box the product in its original box and send it back via your prepaid UPS label.

RIMOWA x Alex Israel

You are entitled to return your RIMOWA X Alex Israel purchased from the RIMOWA online shop or any RIMOWA store within 30 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused, and undamaged. Please note, we can only accept return shipments from the same country to which they were delivered.
Your RIMOWA x Alex Israel will be delivered with two exclusive charms and our standard luggage tag.
The RIMOWA X Alex Israel case will be available at select RIMOWA stores and online at Rimowa.com.
Your RIMOWA x Alex Israel comes with our 5-year manufacturer’s guarantee when registering your case online. Should you not register your case online, your RIMOWA x Alex Israel comes with a 2-year warranty.
To ensure the fine condition of your RIMOWA x Alex Israel please keep it away from extreme temperatures, acid and alkali.
When placing an order on our website for an item that is not yet released (available for pre-order), your credit or debit card is authorized and charged for the full amount of the order.
You may cancel your pre-order purchase at any time prior to shipping and are eligible for a full refund. If your order has already shipped, you are entitled to return all products within 30 days of receiving the merchandise for full reimbursement or exchange, provided the merchandise ic complete, unused and undamaged.
A native of the City of Angels, contemporary artist Alex Israel’s work explores popular media, Hollywood, and the cult of celebrity, while positing LA as central to an understanding of American culture and the American dream. For the RIMOWA x Alex Israel collaboration, Israel has reimagined the suitcases in colours based on the LA-sunset, drawing directly from the palettes of his “Sky Backdrop” and “Untitled (Flat)” paintings, while using innovative new printing techniques to transfer his signature colours onto aluminium.

RIMOWA x Bang & Olufsen

리모와 X 뱅 & 올룹슨 BeoPlay H9i와 특별 알루미늄 헤드폰 케이스는 모두 2년 제조 업체’ 보증이 제공됩니다.

 

일반적인 마모 및 손상, 운송 중 파손은 보장되지 않습니다.

 

헤드폰에 관한 지원이 필요한 경우 B&O 매장, B&O 라이센스 소매점 또는 bang-olufsen.com의 B&O 온라인 지원을 통해, 뱅 & 올룹슨에 직접 문의하시는 것을 권장합니다.

 

관련된 모든 문의사항은 언제든지 리모와 매장 또는 리모와 고객 서비스 센터로 문의하세요.

출시되지 않은 제품을 웹사이트에서 주문할 경우(사전 주문이 가능한 경우), 지불 신용카드 또는 직불카드는 주문 전체 금액에 대해 승인되고 청구됩니다.

배송 전이라면 언제든지 사전 주문 구매를 취소하고 전체 금액을 환불받을 수 있습니다.

 

이미 주문 건 배송이 시작된 경우, 제품 수령 30일 이내, 완전하고 사용되지 않은 하자 없는 모든 제품에 대해, 반품 후 전체 환불 또는 교환 받을 수 있습니다.

RIMOWA x Daniel Arsham

RIMOWA products come with a 2-year manufacturer’s guarantee.

 

When registering your case online, you can benefit from our extended 5-year warranty. There is no warranty for Daniel Arsham's sculpture, as it is an artwork piece.

 

We recommend reaching out directly to Daniel Arsham for support concerning the sculpture via info@danielarsham.com.

 

For all case related concerns, feel free to reach out to your nearest RIMOWA store or RIMOWA Client Care Center.

We recommend reaching out directly to Daniel Arsham for support concerning the sculpture.

For all case related concerns, feel free to reach out to your RIMOWA store or RIMOWA Client Care Center.

The sculpture is made of geological material such as sand and glass.

It can be removed from the RIMOWA case.

The sculpture itself weighs around 7 kg. The case including the sculpture weighs around 11 kg.

출시되지 않은 제품을 웹사이트에서 주문할 경우(사전 주문이 가능한 경우), 지불 신용카드 또는 직불카드는 주문 전체 금액에 대해 승인되고 청구됩니다.

배송 전이라면 언제든지 사전 주문 구매를 취소하고 전체 금액을 환불받을 수 있습니다.

 

이미 주문 건 배송이 시작된 경우, 제품 수령 30일 이내, 완전하고 사용되지 않은 하자 없는 모든 제품에 대해, 반품 후 전체 환불 또는 교환 받을 수 있습니다.

You are entitled to return all products from the RIMOWA online shop within 30 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused and undamaged.

 

Please note, we can only accept return shipments from the same country to which they were delivered.

Career FAQ

Visit our Career section for any vacant position.

iPhone Cases

The RIMOWA iPhone case for iPhone XS is compatible with iPhone X.

Yes, contactless payment does work while using all our Iphone Cases.

Our RIMOWA iPhone cases come with a 2-year global warranty.

To protect your RIMOWA iPhone case and ensure it remains in the best condition, please keep it away from extreme temperatures, acid and alkali.

No, unfortunately our aluminum iPhone cases do not currently support wireless charging. We apologize for any inconvenience this may cause. However, we are pleased to inform that our leather and sticker iPhone Cases support this function.