Free shipment for orders over 50,000 yens


General Terms and Conditions of Business to Consumers


for RIMOWA online orders


March 2020


1 Scope of application, conclusion of a purchase agreement

1.1 These General Terms and Conditions of Business to Consumers (" General Terms and Conditions") apply to all agreements that RIMOWA Japan Co., Ltd. ("RIMOWA" or " we") with its registered office in 3-16 Hayabusa-cho, Chiyoda-ku, Tokyo 102-0092, Japan, concludes with a customer who is a consumer within the meaning of Article 2.1 of the Consumer Contract Act of Japan, i.e. an individual (excluding an individual who becomes a party to a contract as a business enterprise or for the purposes of a business enterprise), ("you") on the basis of online orders, e.g. via the website of RIMOWA ("Website").


1.2 The products displayed on our Website constitute a non-binding product catalogue. Our product offerings on the Website are non-binding and do not constitute an offer to conclude a purchase agreement.

By placing an order via the Website, you make a binding offer to purchase the relevant products and, thus, to conclude a purchase agreement (" Agreement").

To place an order, you may, as a first step, put our products into your shopping basket in a non-binding manner and then correct your entries at any time using the “Back” button in your browser before placing your binding order. In the basket itself, you can change the quantity of a product or delete a product from your basket at any time. Next, you are required to enter all of the data that is relevant to the processing of your order (first and last name, invoice and delivery address, selection of a payment method and payment details, email address). During the order process, we provide you with technical resources in the form of a standard check for completeness and plausibility (check to see whether all mandatory fields have been completed and whether the characters entered are appropriate for the mandatory field in question) to help you to recognise any errors you have possibly made in your entries. Your order data is then summarised once again for your final check. By clicking on the "Place order and pay" button, you place a binding order for the products in your basket. You may only place a binding order if you take note of and accept these General Terms and Conditions and if you take note of the Privacy Policy as well as the Instructions on Withdrawal as stated in Clause 8.2 and confirm it by placing a checkmark in the fields "I have taken note of the Privacy Policy as well as the General Terms and Conditions and accept them" and "I have taken note of the Instructions on Withdrawal" before you click the "Place order and pay" button mentioned above.

Receipt of the order will be confirmed by us via email to you (" Receipt Confirmation") without undue delay. The Receipt Confirmation does not yet constitute the acceptance of your order unless it expressly declares such an acceptance; in this case, the Agreement shall be deemed to have been concluded as a result of the acceptance. In all other cases, an Agreement is deemed to have been concluded at the time at which the products you have ordered are dispatched as stated in Clauses 4.1 and 4.2 and you receive a further separate email from us informing you of the dispatch ("Dispatch Confirmation"). The Dispatch Confirmation will also contain all details of the Agreement (including the details of the order and these General Terms and Conditions as well as the Privacy Policy).

If the Receipt Confirmation does not expressly declare an acceptance of your order and your products are not dispatched within five working days from receipt of the Receipt Confirmation, your offer to conclude an Agreement shall be deemed to have been rejected.

If you have selected PayPal as your payment method as stated in Clause 3.2, the Agreement shall be deemed to have been concluded at the time you confirm the payment instruction to PayPal.


1.3 The products shown on the Website may only be purchased in standard household quantities (maximum six products per order).


1.4 The languages available for the conclusion of an Agreement are:


Japanese, German, English, French, Italian, Spanish.

The respective language of an Agreement shall depend on the language in which the Website, where you purchase our products, is designed.


1.5 You can place your order as a guest without registering. You may also register on our Website as stated below in Clause 2 when you place your order and create a customer account “MyRIMOWA” (" Customer Account"). If you create a Customer Account when you place your order, the details of your order and the Agreement will be stored therein; you can then review the details in your Customer Account. We will also send to you the order details and these General Terms and Conditions with the Dispatch Confirmation as stated in Clause 1.2 para. 4. You also have the option of reading and downloading these General Terms and Conditions at any time via our Website.


1.6 You are entitled to withdraw from the Agreement in accordance with the Instructions on Withdrawal pursuant to Clause 8.2.


1.7 We may change the General Terms and Conditions at our discretion in the following cases:
(1) when the change of the General Terms and Conditions conform to the general interests of the customers;
(2)when the change of the General Terms and Conditions is not contrary to the purpose of the contract and is reasonable in light of the necessity of the change, the relevance of the contents after the change, the contents of the change and other circumstances related to the change.


1.8 In changing the General Terms and Conditions in accordance with the preceding paragraph, we shall, within 1 month prior to the effective date of the changed General Terms and Conditions, indicate that the General Terms and Conditions shall be changed, and the contents of the changed General Terms and Conditions and the effective date shall be posted on the website (URL: or notify you by e-mail.


1.9 If you use the changed General Terms and Conditions after the effective date, you will be deemed to have agreed to the changed General Terms and Conditions.


2 Registration, customer account and data protection

2.1 In order to register on our Website, you have to complete the mandatory fields in the registration form correctly and in full. The registration is successfully completed if it has been confirmed by us with a corresponding confirmation email. Once you have successfully registered, a personal RIMOWA number for your Customer Account ("ID"), which will be linked to the email address you have provided, will be created for you. This ID is non-transferable and grants you access to your Customer Account.


2.2 Your personal login details have to be stored in a way that protects them against access by third parties. If third parties become aware of your login details nonetheless, then you shall inform us immediately and change your login details. You are also responsible for renewing the data specified by you for each new order.


2.3 Further information on the handling of your personal data is set out in our Privacy Policy.


3 Terms and conditions of payment, shipping costs, return shipping costs


3.1 All prices for products displayed on the Website include consumption tax and statutory VAT.


3.2 The following payment methods are available:

- Credit card (MasterCard, VISA, American Express, Maestro, DinersClub): Your credit card will be charged upon acceptance of your order according to Clause 1.2 para. 4.


3.3 For each binding order you place via the Website, you will receive an invoice for the amount payable by you. The invoice will be attached to the Receipt Confirmation as stated in Clause 1.2 para. 4 if this constitutes the acceptance of your order or, otherwise, to the Dispatch Confirmation as stated in Clause 1.2 para. 4.


3.4 In the event of default in payment, we are entitled to our statutory rights.


3.5 Set-off and exercise of a right of retention by you due to contested counterclaims or counterclaims which are not final are excluded. The exercise of any retention right by you is also excluded to the extent that the counterclaims are not based on the same contractual relationship.


3.6 All prices for products displayed on the Website do not include shipping costs as well as customs duties and other similar public charges. These will be charged over and above the specified product prices unless otherwise expressly agreed.

The shipping costs will be automatically specified in your basket and displayed in the summary of the order data as stated in Clause 1.2 para. 3. These costs will also be included in the invoice as stated in Clause 3.3.

You are not obliged to bear the shipping costs for the delivery in the event you validly exercise your right of withdrawal according to Clause 1.6. This does not apply if you select the express shipping for delivery.

In the event you validly exercise your right of withdrawal according to Clause 1.6 and return the products you have purchased via our Website as a result of the withdrawal, you have to bear the direct return shipping costs.


4 Terms and conditions of dispatch and delivery


4.1 Any date of dispatch communicated by us shall be approximate and may deviate by two working days unless an exact date has been expressly agreed.


4.2 The date of dispatch shall be the date on which the products purchased by you are handed over to a transport person delivering the products.


4.3 The products can be delivered to addresses within Japan. Please note that products ordered on the Website are not available for collection by you and that we do not deliver to a post-office box in Japan.


4.4 The product availability can generally be seen in the product description. Products shall be delivered inside Japan within 2 - 4 working days or within 1 working day if you select express shipping unless no or a deviating delivery period is indicated with regard to the respective product on our Website. Additional delivery periods for other countries are set out in this table.

In the event that a product you have ordered via our Website is (temporarily) unavailable when you are placing the order, we will inform you immediately about the non-availability. In case a product is permanently unavailable, we will refrain from accepting your order. An Agreement will not be concluded in this case.

In the event an Agreement is concluded and our supplier fails to make a delivery relevant for the delivery of a product ordered by you, then any applicable period for delivery according to this Clause 4.4 shall be deemed to have been extended until three working days after the respective delivery is made by our supplier but in no event by a period of more than three weeks, provided that our supplier's failure to timely supply is not based on our fault or negligence and we have made a corresponding order from the supplier without undue delay.

If a product is permanently unavailable or cannot be timely delivered as stated in Clause 4.4 para. 3, we will inform you immediately. In the event a product is unavailable and the delivery cannot be assured by the delivery from our supplier within the foreseeable future, we shall be entitled to withdraw from the Agreement. In such case, we will reimburse you all the payments you have made with respect to the order by the same payment method that you used for the original transaction for this refund, unless an explicit agreement to the contrary has been reached with you, if any. Your rights in connection with the default in delivery shall remain unaffected by this provision 4.4 para. 4.

We are entitled to deliver products you have collectively ordered in partial deliveries, provided that the products can be used separately. We will bear any additional shipping costs caused thereby.


5 Retention of title


We retain title to the products delivered to you until the payment for them has been made in full.

You are not entitled to resell any products delivered to you which are subject to the retention of title as stated in this Clause 5 unless we have granted prior written consent to such resell.


6 Liability for defects


6.1 In the event of defects in the products, the statutory provisions shall apply. The period of limitation for all claims for defects is two years and starts at the time the corresponding products have been delivered to you. Claims for defects, which we have fraudulently concealed or which are covered by a quality guarantee, shall remain unaffected by this provision 6.1.

Claims for damages due to defects shall be governed by statutory law, though modified by the provisions in Clause 7.


6.2 In all cases involving defects, we would ask you to contact our customer service team

by calling [……..]. Charges for calling vary depending on your service provider and country. Your claims shall naturally remain unaffected.


7 Further liability


7.1 We shall always be liable irrespective of the type of breach of our obligations arising from an Agreement, including tort, if the breach of obligations is based on an intent or gross negligence.


7.2 In case of a breach of material contractual obligations by us, our statutory representatives or vicarious agents, where the fulfilment of such obligations is crucial for the due performance of the agreement in the first place and the contractual partners can generally be expected to trust in their fulfilment, we shall be liable for any breach based on negligence, but in case of slight negligence the liability shall be limited, to the typical damage that can be foreseen at the time the Agreement was concluded.


7.3 The limitations of liability and exclusions as stated in this Clause 7 do not apply

- to damages resulting from injury to life, limb or health,

- in the event of fraudulent concealment of defects,

- in the event of liability for claims based on the Japanese Product Liability Act,

- in the event of gross negligence on the part of our organs or executive employees or

- to the extent we have granted a guarantee as to quality or durability.

7.4 To the extent our liability is excluded or limited as stated in this Clause 7, this shall also apply to our employees, representatives and vicarious agents.


8 Right of withdrawal /cancelation


8.1 Consumers have a right of withdrawal/cancellation subject to the following provisions.


8.2 Notice on the right of withdrawal/cancellation


Instructions on withdrawal /cancellation


Right of withdrawal /cancellation


You have the right to revoke your order or cancel this Agreement within fourteen days, without having to state reasons. The withdrawal/cancelation period is fourteen days starting on the day on which you, or a third party named by you who is not the forwarding agent, took possession of the last goods.


In order to exercise your right of withdrawal/cancellation, you must inform us (RIMOWA Japan Co., Ltd., 3-16 Hayabusa-cho, Chiyoda-ku, Tokyo 102-0092, Japan, Tel.: [+81-51213-5160], Fax: [+81-3-5213-5511], e-mail:, by way of a clear declaration (e.g. a letter sent by post, telefax or e-mail) of your decision to revoke this agreement. You can, but are not obliged to, use the attached sample withdrawal/cancelation form for this purpose.


In order to observe the withdrawal/cancellation deadline, it is sufficient for you to have sent off the notice regarding your exercise of the right of withdrawal/cancellation before the withdrawal/cancellation period expires.


Consequences of withdrawal /cancellation


If you revoke your order or cancel this Agreement, we must refund you for all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you chose a delivery method other than the cheapest standard delivery offered by us) without delay, and at the latest within fourteen days of the day on which we received your notice regarding the withdrawal or your order or cancellation of this Agreement. We shall use the same payment method that you used for the original transaction for this refund, unless an explicit agreement to the contrary has been reached with you; you will not, under any circumstances, be charged any fees for this refund. We can refuse to refund you until we have received the returned goods or until you furnish evidence showing that you returned the goods, whichever happens sooner.


You must return the goods back to us, or hand them over to us, without delay and in any event within fourteen days of the day on which you inform us of the withdrawal or your order or cancellation of this Agreement at the latest. This deadline shall be deemed to have been met if you dispatch the goods before the fourteen-day period comes to an end. You shall bear the direct costs associated with the return of the goods. You are only liable for any loss of value relating to the goods if this loss of value is attributable to the goods being handled in a manner that was not necessary for the purposes of assessing the features, characteristics and working order of the goods.


End of Instructions on withdrawal /cancellation


8.3 Withdrawal/cancellation template


Withdrawal /cancellation template


(If you wish to revoke your order or cancel the Agreement, please complete this form and send it back.)


– To RIMOWA Japan Co., Ltd., [….]Tokyo, Japan, – I/we (*) hereby revoke my order or cancel the Agreement concluded by me/us (*) regarding the purchase of the following goods (*)/the performance of the following service (*):


– Ordered on (*)/received on (*):


– Name of the consumer(s):


– Address of the consumer(s):


– Signature of the consumer(s) (only if notice is issued on paper)


– Date


(*) delete as appropriate.


8.4 30-day right of return granted by RIMOWA

Without prejudice to your legal right of cancellation (see article 8.2 of these General Terms and Conditions), we grant you a 30-day right of return. This right of return allows you to withdraw from the Agreement after the expiry of the legal 14-day cancellation period by returning the relevant product to us within 30 days of having received it. The period for exercising this right of return runs from the date of receipt of the said product. Otherwise, this right of return is subject to the same conditions as the legal right of cancellation, as described in Article 8.2 above.


8.5  14-day right of return for limited editions


RIMOWA accepts the returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 14 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused and undamaged. RIMOWA only accepts return shipments from the same country to which the merchandise has been delivered.



9 Online dispute resolution


We do not participate in the procedure for alternative dispute resolution in consumer matters pursuant to the German Consumer's Alternative Dispute Resolution Act (VSBG) and for online dispute resolution for consumer disputes pursuant to the Regulation on Consumer ODR (ODR-VO).


10 Applicable law


The law of Japan shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). This choice of law shall not apply, however, if it has the result of depriving you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the law which, in the absence of choice, would have been applicable on the basis of statutory provisions.