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FREQUENTLY ASKED QUESTIONS (FAQ)

We have Provided a list of answers ot the most frequently asked questions in the FAQ section. If you have further questions , please contact us.

Brand & History

Learn all about RIMOWA's over century-long heritage here.

Contact

You can reach us by calling our Client Care team, using our contact form, or by emailing contact@rimowa.com.

Online Purchase

Start shopping with us by using your preferred delivery country on the top of our website "SHIP TO". Shop by category – from luggage to accessories – to select your item. Click “purchase” to add the item to your cart and proceed to check out. You can also search for your preferred item by using our search function. Choose to place your order as either a guest or sign into your RIMOWA account for a speedier, more efficient check out. To complete your purchase, enter your data including shipping and billing address, preferred delivery (express or standard), and agree to the terms & conditions. Your shipment should now be on the way! If you have any questions, please don’t hesitate to reach out to our Client Care team by phone, email or by filling out this contact form.

If you would like to cancel your order for any reason, you have a few options. You can either cancel in writing or by telephone – you will find all information on your right of cancellation, including a template, in our General Terms and Conditions of Business. Secondly, you can cancel through the return of merchandise by returning your product(s) withint 30 days after delivery, under the terms listed online.
You are allowed to order up to six suitcases per online order, excluding special editions or collaborations. There is no limit on our accessories or lifestyle products.

Your order is able to be changed until your parcel had been shipped. To change your order, please contact our Client Care team either via phone, email, or by filling out this contact form.

Should you experience any difficulties while placing your order online, please reach out to our Client Care team by phone, email, or by filling out this contact form.

If your order had been declined, our Client Care team will be happy to assist you. Please reach out either byphone, email, or by filling out this contact form.

Please get in touch with us by phone +44 207 660 0544 or email contact@rimowa.com.
Sign up with your email address on your item's product page, and we'll be happy to inform you once your item is available again. Furthermore, our Client Care team will be pleased to check your item's availability at one of our RIMOWA stores near you.
Click "Ship To" at the top left of the rimowa.com website to select your prefered shipping country.

By creating an account with rimowa.com, you will be able to move through the checkout process faster, manage your personal information, register your RIMOWA to receive our 5-year manufacturer’s guarantee, view and track your orders in your account and more. Create your account here.

Product Information

Each RIMOWA has its advantages, and each client is unique. But we have some recommendations for you. If you usually travel for short periods of time (1-2 days) and prefer to carry on your luggage when flying, the Cabin S might be what you're looking for. Need a little extra space? The Cabin or Cabin Plus are perfect carry-on sizes with a bit of extra space. Use our airline compatibility chart located on each product page to check if your desired Cabin case is compatible with your airline of preference. If you're looking for a suitcase for longer trips, we suggest our Check-In models. Check-In M and Check-In L are the perfect sizes for extended journeys. Planning an even longer trip or looking for a suitcase with a unique RIMOWA shape? Then the Trunk or Trunk Plus is the way to go. Inspired by the original RIMOWA trunks of the past, these are timeless classics engineered to offer travellers optimum capacity and long-lasting performance with an iconic shape that is undeniably distinctive.
Visit any one of our RIMOWA stores to purchase a gift voucher. To find your nearest RIMOWA Store click here.
RIMOWA suitcases are made of either aluminium or polycarbonate. Aluminium – We think a lot about aluminium. For the past 80 years, it has helped define everything we do. We often say it has "persönlichkeit" – or personality – because it changes and evolves over time. The extremely durable, premium quality aluminium-magnesium alloy we use for all our suitcases is fully recyclable. With naturally occurring corrosion resistant qualities, we incorporate an additional high-end anodization layering procedure which makes our suitcases particularly robust. Undeniably timeless, the resilience of this remarkable metal is part of the reason we’ve dedicated so many years to nurturing its potential. Built for a lifetime of journeys, our aluminium suitcases are a work in progress. They might be made by our hands, but they're defined by those who travel with them. Hallmarked with the inevitable dents and scratches of time, every RIMOWA is a vehicle for storytelling. As individual as a fingerprint, each record on its surface is a memory, a story, and a physical representation of its owner’s character. Polycarbonate – A transparent, virtually unbreakable plastic, polycarbonate was first patented in 1953. An essential component used in the production of body armour and bulletproof glass, its chemical structure allows it to absorb an incredible amount of force. For RIMOWA, it means the outer shell of our extremely light, but highly durable polycarbonate cases can also react elastically under load and yield, so when the external pressure diminishes, they simply spring back to their original shape. As the first company to design and manufacture polycarbonate suitcases, we take our production standards very seriously. With two seals in place for safety and long-term quality from the German inspection organisation TÜV, and with thermal resistance proven in controlled temperatures of +125°C to -100°C, this magnificent material makes our luggage hard-wearing, robust and recyclable.
RIMOWA products are sold in RIMOWA stores, at select wholesale partners, and online on our website. Find the store nearest to you here.

MY RIMOWA

By creating an account with rimowa.com, you will be able to move through the checkout process faster, manage your personal information, register your RIMOWA to receive our 5-year manufacturer’s guarantee, view and track your orders in your account and more. Create your account here.

We've gone to great lengths to make your experience on rimowa.com as secure as possible. Please check out our Privacy Policy for more information.

You can easily update or modify your account in your Account Setting under your RIMOWA account. To delete your account, please contact our Client Care team either by phone or fill in the contact form.

Sign up on rimowa.com to receive the latest news and updates on luggage collections, special events, and collaborations.

For more on our security, visit our Privacy Policy .

Each RIMOWA suitcase can be registered either by the purchaser or the person who received the product as a gift. You can register your RIMOWA here.

You can easily register your suitcase online at rimowa.com/myrimowa to benefit from our 5-year manufacturer’s guarantee in accordance with the conditions written in our guarantee manual. Registering your RIMOWA is simple. Just set up a RIMOWA account, complete the online form specifying your personal data, and enter your RIMOWA's unique serial number. You will find your RIMOWA's serial number on the outside frame of your suitcase. 

By registering your suitcase online you benefit from our global 5-year manufacturer’s guarantee in accordance with the conditions written in our guarantee manual. Register your RIMOWA here.

To request a new password, go to My RIMOWA and select "Forgotten your pasword?" or click here. You will receive an automated email to the address used to set up your account. Follow the link in the email to set up a new password.

Shipping & Delivery

You can always check the status of your order by clicking on My Account in the navigation bar. Once you place an order, you will receive a shipment notification which will allow you to check your delivery status online.

We currently don’t offer the possibility of deliveries to our stores. However, our Client Care team can check the availability of your requested item at your preferred stores, and we can reserve the item for you.
Your package will ship out from our warehouse in 1 business day. Delivery is expected within 3 - 5 business days. Express shipping orders can be expected within 1 business day.

Payment

Your credit card will immediately be charged upon purchase.
RIMOWA accepts the following forms of payment: MasterCard, VISA, American Express, Maestro, DinersClub, and PayPal.
Prices for the European Union are shown including VAT. For Switzerland, Norway, Liechtenstein and Monacco, the prices shown online do not include VAT. You will receive a seperate email from UPS including the tax and duty amount. For online purchases, VAT can not be claimed back.

We've gone to great lengths to make your experience on rimowa.com as secure as possible. Please refer to our Privacy Policy for more information. .

Repair & Care

To claim our guarantee, immediately inform a RIMOWA dealer or an authorised RIMOWA service centre of any defect within the guarantee period and hand over or send the product and the completed certificate of guarantee or original proof of purchase. You can find RIMOWA dealers and authorised service centres on our website at rimowa.com. If your suitcase has already been registered online, your proof of purchase is no longer required for warranty reasons. RIMOWA will determine whether the defect is covered by the guarantee. If this is the case, RIMOWA will repair or replace the product. In this case, RIMOWA will also cover the costs incurred, including the return shipment. The sending costs are borne by the purchaser.
5-YEAR GUARANTEE ON YOUR RIMOWA PRODUCT WHEN REGISTERING ONLINE. WORLDWIDE (EXCLUDING UNITED STATES AND CANADA). Your RIMOWA product comes with a 5-year manufacturer’s guarantee when registering online. Please visit www.rimowa.com/myrimowa to activate your 5-year manufacturer’s guarantee. We will be more than pleased to help you registering your product at any of our RIMOWA stores, via www.rimowa.com/myrimowa or via phone. If you do not register online, a 2-year manufacturer’s guarantee applies. Your statutory rights remain unaffected. RIMOWA provides a 5-year manufacturer’s guarantee for products registered online, in accordance with the conditions below for the first purchaser or person receiving the product as a gift, starting with the purchase date (guarantee period). This guarantee only applies if the usability of the product is considerably adversely affected by a material or manufacturing fault already present at the time of hand-over (defect). Our manufacturer’s guarantee does not apply, however, if the usability is restricted by abrasion, improper use, faulty operation, or externally occurring forces (particularly flight or transport damage, e.g. deformation, cracks, body breakages, scratches, wear etc.) or by liquids (please observe in particular the care instructions attached below). We recommend inspecting your product immediately after retrieval from transport handling and immediately reporting any damage to the carrier (e.g. airline or railway company) who is insured against this. Among other things, some product series are characterised by special leather fittings, particularly on the handle and at the corners of the product. Leather is a natural product that can change, discolour or fade, particularly under the influence of skin contact, light and water, but also through the use of unsuitable cleaning agents, post-purchase impregnation and textile dyes. Heat and dehydration can lead to the formation of cracks or tears in the leather. These occurrences are not covered by the guarantee. To claim our guarantee, immediately inform a RIMOWA store, an authorised RIMOWA dealer or an authorised RIMOWA service centre of any defect within the guarantee period and hand over or send the product and the completed certificate of guarantee or original proof of purchase. If you registered your product online, your proof of purchase is no longer needed for guarantee reasons. You can find RIMOWA stores and authorised service centres on our website www.rimowa.com. RIMOWA will then determine whether the defect is covered by the guarantee. If this is the case, RIMOWA will repair or replace the product. For this, RIMOWA will also cover the costs incurred including the shipment. The product may also be replaced with a comparable successor product. Incidental and consequential damage (e.g. financial losses) as well as spare parts or spare products are not included under this guarantee. The guarantee is limited to the value of the product. If RIMOWA does not agree to guarantee a case, claims from this guarantee lapse six months after they have been asserted but not before expiry of the guarantee period. As this guarantee will be governed by the Law of the Federal Republic of Germany, your country-specific warranty rights (e.g. against the seller) may differ in the way they regulate liability for defects, compensation claims etc. This guarantee grants you the rights described above and is issued by RIMOWA GmbH (Richard-Byrd-Strasse 13, 50829 Cologne, Germany).
To ensure your RIMOWA remains in fine condition, please note the following reommendations: To remove dust or dirt, use a damp cloth or non-abrasive sponge with clean water. Stubborn or sticky residue can be safely removed using a simple alcohol, such as Isopropyl. For any light scuffs or scrapes on the surface of your case, use RIMOWA’s wax-free polish & repair paste (Not recommended for use on any RIMOWA with a matte finish). We like to think of any deep dents or scratches as the unique patina of your case as these can not be removed. Embrace them – this is what makes your RIMOWA unique. To care and clean any leather components, use a mild cleaning agent and a soft cloth to gently remove any surface dirt. Occasionally, it’s a good idea to treat the leather with a conventional, neutrally coloured maintenance product. Avoid using any of the following, as they will damage your RIMOWA: scouring detergents, abrasive cloths or sponges, window cleaning agents, vinegar based cleaners and disinfectants, solvents, dilutions and aggressive alcohols, petroleum distillates or nail polish remover. Be gentle.
Our global 5-year warranty applies for the original item purchased. Your replacement item does not come with another 5-years of warranty but a guarentee period of two years.
Should you need to have your RIMOWA repaired, our Client Care team will be happy to assist you. Please contact our team online or visit your closest RIMOWA store for assistance.

Find your nearest Client Care Center or store here.

Returns

From the date of delivery, you have 30 days to return your item(s). Products should be returned unused, undamaged, and packaged in their original boxes. All our returns are free of charge using our prepaid return label. Refunds will take between 10 - 14 working days from the date of the receipt of your item at our warehouse. To receive any return documents and/or a prepaid UPS shipping label, contact us by phone, email, or by filling out this contact form.

Your refund will take approximately 10 - 14 business days between the receipt of the returned merchandise and refund. Once your merchandise has been successfully received, you will receive an email notifying you of the total refund amount to be credited to your account.
You are entitled to return all products from the RIMOWA online shop and RIMOWA stores within 30 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused and undamaged. Please note, we can only accept return shipments from the same country to which they were delivered.
Currently, you are unable to return merchandise purchased online at one of our RIMOWA stores. To return your order, please box the product in its original box and send it back via your prepaid UPS label.

RIMOWA x Alex Israel

You are entitled to return your RIMOWA X Alex Israel purchased from the RIMOWA online shop or any RIMOWA store within 30 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused, and undamaged. Please note, we can only accept return shipments from the same country to which they were delivered.
Your RIMOWA x Alex Israel will be delivered with two exclusive charms and our standard luggage tag.
The RIMOWA X Alex Israel case will be available at select RIMOWA stores and online at Rimowa.com.
Your RIMOWA x Alex Israel comes with our 5-year manufacturer’s guarantee when registering your case online. Should you not register your case online, your RIMOWA x Alex Israel comes with a 2-year warranty.
To ensure the fine condition of your RIMOWA x Alex Israel please keep it away from extreme temperatures, acid and alkali.
When placing an order on our website for an item that is not yet released (available for pre-order), your credit or debit card is authorized and charged for the full amount of the order.
You may cancel your pre-order purchase at any time prior to shipping and are eligible for a full refund. If your order has already shipped, you are entitled to return all products within 30 days of receiving the merchandise for full reimbursement or exchange, provided the merchandise ic complete, unused and undamaged.
A native of the City of Angels, contemporary artist Alex Israel’s work explores popular media, Hollywood, and the cult of celebrity, while positing LA as central to an understanding of American culture and the American dream. For the RIMOWA x Alex Israel collaboration, Israel has reimagined the suitcases in colours based on the LA-sunset, drawing directly from the palettes of his “Sky Backdrop” and “Untitled (Flat)” paintings, while using innovative new printing techniques to transfer his signature colours onto aluminium.

RIMOWA x Bang & Olufsen

Both the RIMOWA X Bang & Olufsen BeoPlay H9i and the speciality aluminium headphone case come with a 2-year manufacturer’s warranty.

 

Normal wear and tear and transport damages are not covered.

 

We recommend reaching out directly to Bang & Olufsen for support concerning the headphones via a B&O store, B&O licensed retailer, or B&O online support at bang-olufsen.com

 

For all case related concerns, feel free to reach out to your RIMOWA store or RIMOWA Client Care Center.

When placing an order on our website for an item that is not yet released (available for pre-order), your credit or debit card is authorised and charged for the full amount of the order.

You may cancel your pre-order purchase at any time prior to shipping and are eligible for a full refund.

 

If your order has already shipped, you are entitled to return all products within 30 days of receiving the merchandise for full reimbursement or exchange, provided the merchandise is complete, unused and undamaged.

RIMOWA x Daniel Arsham

RIMOWA products come with a 2-year manufacturer’s guarantee.

 

When registering your case online, you can benefit from our extended 5-year warranty. There is no warranty for Daniel Arsham's sculpture, as it is an artwork piece.

 

We recommend reaching out directly to Daniel Arsham for support concerning the sculpture via info@danielarsham.com.

 

For all case related concerns, feel free to reach out to your nearest RIMOWA store or RIMOWA Client Care Center.

We recommend reaching out directly to Daniel Arsham for support concerning the sculpture.

For all case related concerns, feel free to reach out to your RIMOWA store or RIMOWA Client Care Center.

The sculpture is made of geological material such as sand and glass.

It can be removed from the RIMOWA case.

The sculpture itself weighs around 7 kg. The case including the sculpture weighs around 11 kg.

When placing an order on our website for an item that is not yet released (available for pre-order), your credit or debit card is authorised and charged for the full amount of the order.

You may cancel your pre-order purchase at any time prior to shipping and are eligible for a full refund.

 

If your order has already shipped, you are entitled to return all products within 30 days of receiving the merchandise for full reimbursement or exchange, provided the merchandise is complete, unused and undamaged.

You are entitled to return all products from the RIMOWA online shop within 30 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused and undamaged.

 

Please note, we can only accept return shipments from the same country to which they were delivered.

Career

Visit our Career section for any vacant position.