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We have Provided a list of answers ot the most frequently asked questions in the FAQ section. If you have further questions , please contact us.
When registering online you benefit from our global 5-year manufacturer’s guarantee in accordance with the conditions written in our guarantee manual. If your suitcase has been registered online, your proof of purchase is no longer needed for warranty reasons.
You can register your suitcase online via rimowa.com/myrimowa and benefit from our 5-year manufacturer’s guarantee in accordance with the conditions written in our guarantee manual.
The registration process of your RImowa suitcase is very simple, you just need to complete your personal data and enter the unique serial number found on the outside of your Rimowa suitcase.
Rimowa Electronic Tag feature is fully compliant with global aviation standards (IATA and ICAO).
The Rimowa Electronic Tag is provided with:
two alkaline AAA/micro (LR03) 1.5V alkaline batteries, which are NOT rechargeable andNOT lithium
Both batteries can be removed if required
The display is a black and white e-ink display
When changing the batteries we recommend using only new alkaline batteries.
Please contact your airline on current hand luggage restrictions.
Contact UsEach Rimowa suitcase has it's advantages and each client is unique. But we have some recommendations for you.
When usually travelling for one or two nights, our Cabin S model might fit best your needs. You are looking for some more space? Our Cabin suitcases will be perfect for a two to three nights trip while our Cabin Plus model gives you enough space for a three to four night travel.
If you are looking for a suitcase that is made for a five day trip, we would suggest you purchase our Check-In M models whereas our Check-In L models have the perfect size for a ten day trip. Trunk for a two week trip and our Trunk Plus if you need more time to relax.
Please contact your airline on current hand luggage restrictions.
Contact UsFor requesting a new password, please go to My Rimowa and select "Forgotten your pasword?" You will receive an automated email to the address you have used for creating your account, including a link that will alllow you to create your new personal password.
Rimowa suitcases are either made of aluminum or polycarbonate.
Aluminum - We think a lot about aluminium, and for the past 80 years it has helped us define everything we do. We often say it has persönlichkeit, or personality because it changes, it evolves. The extremely durable, premium quality aluminium-magnesium alloy we use for all our suitcases is fully recyclable. With naturally occurring corrosion resistant qualities, we incorporate an additional high-end anodization layering procedure which makes our suitcases particularly robust. Undeniably timeless, the resilience of this remarkable metallic material is part of the reason we’ve dedicated so many years to nurturing its potential. Built for life’s journeys, our aluminium suitcases are a work in progress, made by our hands but defined by those who travel with them. Hallmarked with the inevitable dents and scratches of time, every RIMOWA is vehicle for storytelling. As individual as a fingerprint, each record on its surface is a memory, a story, and a physical representation of its owner’s character.
Polycarbonate - A transparent, virtually unbreakable plastic, polycarbonate was first patented in 1953. An essential component used in the production of body armour and bulletproof glass, its chemical structure allows it to absorb an incredible amount of force. For RIMOWA, it means the outer shell of our extremely light, but highly durable polycarbonate cases can also react elastically under load and yield, so when the external pressure diminishes, they simply spring back to their original shape. As the first company to design and manufacture polycarbonate suitcases, we take our production standards very seriously. With two seals in place for safety and long-term quality from the German inspection organisation TÜV, and with thermal resistance proven in controlled temperatures of +125°C to -100°C, this magnificent material makes our luggage hard-wearing, robust and recyclable.
Your Rimowa suitcase is a high quality product which has been produced exclusively in one of our workshops located in Germany, Canada or Czech Republic.
As a German brand we are especially proud of our German factory. With all our knowledge, German Design and German Engeneering we also opened factories in Canada and Czech Republic.
Rimowa products are sold in Rimowa stores, via selected stockists partners and online via our website.
You can find your closest store here.