Frequently asked questions (FAQ)
We have provided a list of answers to the most frequently asked questions in the FAQ section. If you have further questions, please contact us, we will be happy to assist you.
What damages are covered by the 5-year guarantee?
Where can I take my luggage for repair?
Please contact one of our authorized repair shops or take the case to your dealer. In the case of guarantee repair, we kindly request that you submit the completed guarantee card or a copy of the proof of purchase. Please do not forget to include a detailed error description with the case.To the repair shop addresses
How can I remove stickers from my aluminium case and clean it?
The aluminium magnesium alloy is robust and easy to clean. A damp sponge suffices to clean away dust and dirt. Cleaning agents that contain abrasives may not be used as they may damage the anodised aluminium. These solutions damage the surface and may leave scratch marks. Stickers can be easily removed using hot air (e.g. with a hair dryer), cleansing spirit or nail polish remover. Scratches can not be removed in principle. Therefore you should perform the appropriate measures to ensure proper and careful handling of your luggage during transport. Signs of wear, which can occur with this material when traveling, do not affect the functionality in any way. As a lasting memory, these marks give your aluminium case an individual appearance over time, which makes it unique and distinctive.
This RIMOWA case is a high quality product, which has been manufactured with great care. In order to maintain the good condition for a very long time, please observe the following instructions:
How can I remove stickers from my polycarbonate case and clean it?
Fine scratches or dull spots can be treated with RIMOWA polish & repair paste. This white paste is suitable for all RIMOWA colours and available through retailers.
Your RIMOWA case is a high quality product, which has been manufactured with great care. In order to maintain the good condition for a very long time, please observe the following instructions: to clean away dust and dirt, you should only use warm water and a soft cloth or sponge.
Aggressive materials or cleansing agents and disinfectants such as nail polish and nail polish remover, acetone, ammonia, benzene, chloroform, phenol-based compounds, etc. may not be used as they may damage the surface.
Stickers can usually be removed easily with warm soapy water. Adhesive residue or other tough stains can be removed with light alcohols (e.g. isopropyl alcohol from a pharmacy).
RIMOWA Electronic Tag
Once again, RIMOWA fundamentally redefines travel: With the RIMOWA Electronic Tag, travellers will be able to check-in their luggage from anywhere and drop it off at the airport within seconds. For further information please see:www.rimowa-electronictag.com