Data Protection Information

for the RIMOWA website

As at: May 2017

Thank you for visiting this website. Ensuring data protection and data security for our customers and users is a top priority for us. This data protection sheet explains what information is collected when you visit and use this website and how this information is processed or used.

"We" or "RIMOWA" refers to RIMOWA GmbH, Richard-Byrd-Str. 13, 50829 Cologne, Germany, which is, at the same time, the "controller" (verantwortliche Stelle) for the collection, processing and use of your personal data within the meaning of the German Federal Data Protection Act ("BDSG") and the "service provider" (Diensteanbieter) within the meaning of the German Telemedia Act ("TMG"). You can find full information on our company (including details on how to contact us directly) in the Legal notice


1 General information

Protecting the personal data of users and customers is something we take very seriously and we comply with the applicable data protection law provisions. We only collect, process and use your personal data if a statutory provision allows us to do so or if you have granted your consent to this collection, processing and use. The same applies to the processing and use of personal data for advertising and marketing purposes.

We can also collect information on this website that does not, in itself, allow us to draw any direct conclusions as to your identity. In certain cases, however – particularly if it is combined with other data – this information can constitute "personal data" within the meaning of the data protection legislation. In addition, we can also use this website to record information that does not allow us to identify you either directly or indirectly; this applies, by way of example, to summarised information on all users of this website.

We use our data protection information to explain, in particular,

- what information we collect in connection with the use of this website and the functions it offers (e.g. placing an online order via this website) and how we process and use this information (section 2) and

- what information we collect in connection with visits to this website and how we process and use this information (section 3)


2 Collection, processing and use of personal data in connection with the use of this website

2.1   Registration and customer account ("MyRIMOWA")

This website gives you the opportunity to register and create a customer account ("MyRIMOWA"). If you create a customer account, you will automatically be allocated a personal RIMOWA number ("MyRIMOWA ID") which is linked to the e-mail address you have provided. You can use your e-mail address for various RIMOWA processes and procedures (e.g. placing an online order or using the RIMOWA Electronic Tag). This is why you can also create a customer account independently of a specific online order.

In order to create the customer account, we collect the data indicated in the corresponding registration form, in particular your title, first name and surname, postal address and e-mail address, as well as a password that you select yourself ("Master Data"). The mandatory fields in the registration form must have been completed in order to register and create a customer account. When we confirm your registration, we will allocate you a personal MyRIMOWA ID under which we will store your Master Data in our customer database.

We can also give you the opportunity, outside of this website, to register for further services using your MyRIMOWA ID and your login details for the customer account. In this case, your Master Data will also be used for the further service in question. We will provide you with separate information on the handling of your personal data in connection with the relevant further service.

If you use your MyRIMOWA ID and your customer account for an online order or to use a further service, we will save the data collected in connection with the online order/use of the further service under your MyRIMOWA ID.

We can process and use the data stored under your MyRIMOWA account to respond to enquiries about or requests for customer support, for example if you pose a question about registration, about your user account or other functions of your MyRIMOWA account to us, an affiliated company, a RIMOWA retailer or another customer support provider (customer support partner).

We may grant customer support partners limited access to the data stored on our customer database as regards your MyRIMOWA account for this purpose, in compliance with data protection regulations (and usually within the scope of a contract stipulating said services).

When you pose a request to us or a customer support partner, the content of this request is stored under your MyRIMOWA account.

This personal information is used solely for handling your enquiry.

We also analyse the information stored in our customer database with respect to requests and their handling in anonymised format (which does not identify you) so that we may improve our products and services.

2.2   Online orders

We offer you two options for your online orders through this website:

2.2.1  Guest order

You can place an online order on this website even without registering and creating a customer account ("Guest Order"). In this case, too, we need the data that is relevant to the order (in particular your first name and surname, billing and delivery address, information on the mode of payment and the corresponding payment details) and that you have to enter during the order process. The mandatory fields in the registration form must have been completed in order to place a Guest Order. We save the information that is collected and arises in connection with a Guest Order in our order database in order to process the online order and then to fulfil statutory retention obligations.

2.2.2  Order via MyRIMOWA account

If you place an online order on this website using your MyRIMOWA ID and your customer account, we will save the information that is collected and arises in connection with the online order under your MyRIMOWA ID in our customer database; this is also done in order to process the online order and then to fulfil statutory retention obligations.

2.3  Functions on this website

On this website, we can offer you further functions for which personal data or other information has to be collected, e.g. if you participate in a survey on this website or send us questions or feedback. Without your further consent, we will only collect, process and use such data and information to the extent that is required for the function in question (e.g. to answer your question or process your feedback).

2.4  Declaration of consent

We collect, process and use your personal data on the basis of your declaration of consent, other than in those cases that are permitted by law. We can give you the option of declaring such consent, for example, in the form of a checkbox on this or another website, in an app or using other means (e.g. our advertising material).

The nature, scope and purpose of the collection, processing and use of personal data – including possible recipients of the personal data to be transmitted – are set out in the wording of the consent declaration. We may refer to further information (e.g. special data protection information) in this wording.

If you agree to receive personalised information (e.g. on our products and services, and on special offers and campaigns, by e-mail or via our digital offering), then – subject to any information to the contrary in the declaration of consent – we can also use the data (including the information saved under your customer account) that is collected and arises in connection with your use of our digital offering (e.g. website, apps, newsletters) for the purposes of the personalised information.

You are entitled to revoke any declaration of consent you have submitted to us at any time with effect for the future, without having to state reasons. We will provide you with further information in this regard in connection with the declaration of consent. Alternatively, you can also use the contact form on this website or use the ways of contacting us that are specified in the Legal Notice section of this website. If a declaration of consent is revoked, we may be entitled to stop providing certain services (e.g. the dispatch of e-mail newsletters or the provision of personalised content).

2.5   Direct advertising without your consent

In certain cases, sending you direct advertising even without your explicit consent is permissible by law. This may, for example, relate to the dispatch of advertising by post or the use of an e-mail address that we have received in connection with the sale of goods or services. In the latter case, we will draw your attention to this possibility and to your right to object when we collect the e-mail address.


3 Collection, processing and use of information in connection with visits to this website

You can visit this website without entering personal data (such as your name, postal address or your e-mail address) directly. Even in this case, we have to collect and save certain pieces of information in order to allow you to access our website. In addition, we use certain analysis procedures on this website and have implemented functions ("social plugins") offered by a number of social networks (such as Facebook, Google+ and Twitter) ("social plugins"):

3.1  Log files

We record every time this website is visited and every time a file stored on this website is accessed. This information is saved for internal system-related and statistical purposes. The information recorded includes the name of the file accessed, the date and time of access, the volume of data transmitted, notification regarding successful access, information on the web browser used, the requesting domain and the IP address of the requesting computer.

3.2   Cookies

In order to make our website as user-friendly as possible, we – like many other renowned companies – use what are known as "cookies".

3.2.1   Cookies are small text files that allow users to be recognised again. This means that, if you are a registered user of this website, you do not need to log in again every time you visit the website. Cookies also allow us to adapt the products and services shown on this website to suit your interests. Users of our website use various different browsers and different computers. In order to make your visit to this website as pleasant as possible with the technology you are using, we collect information on the browser type you are using (e.g. Internet Explorer, Chrome, Firefox, Mozilla or Netscape) and the operating system (e.g. Windows or MacOS), the domain name of your Internet provider, as well as the width and height of the browser window, the screen resolution and the colour depth.

3.2.2   We use cookies to analyse the use of our offering and to be able to make interesting information available to you. Most of the cookies we use are "session cookies" that are deleted when you end your browser session. We use cookies to save your country selection, for example. This means that you always see the country you have most recently selected and the corresponding language automatically. You can find information on any cookies that are saved for longer periods in the paragraphs below.

3.2.3   In principle, you can also use our offering on this website without cookies. Browser settings can be configured in such a way that cookies are refused in general. You can also delete cookies that have already been set using your browser settings. If you do not use any cookies, this could, however, mean that you are no longer able to use the functions that this website offers in full.

3.2.4   You can find further information on the use of cookies and on how to deactivate cookies at meine-cookies.org or youronlinechoices.com

3.3 Analysis services

We use analysis services on this website to allow us to record information on the use of this website (e.g. pages or sections that are particularly popular) and to constantly improve our offering.

3.3.1   Google Analytics

This website uses Google Analytics, a web analysis services offered by Google Inc., 1600 Amphitheatre Parkway, Mountain View, California, 94043 USA ("Google"). Google Analytics uses cookies. Cookies are text files that are saved on your computer to analyse your use of the website. The information on your use of the website collected by the cookie is usually transferred to a Google server in the USA, where it is saved. As an IP anonymity function is activated on this website, Google will shorten your IP address in member states of the European Union or other contracting states of the agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.

Google will use the information generated using the cookie on behalf of the operator of this website to evaluate your use of the website, compile reports on website activities, and provide us with other services associated with the website and Internet use. The IP address transmitted by your browser to Google Analytics will not be linked to other Google data. The reports on the website activities and the results of the services provided by Google do not enable us to identify you personally, and we and the associated companies use the information summarised within these to further develop and improve this website.

You can set your browser software to prevent cookies from being saved. Please note, however, that if you do so, you might not be able to use all of the functions offered by this website. You can also prevent Google from storing the data generated by the cookie relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in that is available here.

3.3.2   Hotjar

This website uses Hotjar, a web analysis services offered by Hotjar Ltd., 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta ("Hotjar"). This service records, on an anonymous basis, interactions between individual visitors to the website, who are selected at random, and the website itself. This results in a log showing, for example, mouse movements and clicks, the aim being to identify potential for improving the website. Hotjar also uses cookies that are saved on your computer to analyse your use of the website. In order to prevent information being directly linked to a particular individual, IP addresses are rendered anonymous before they are saved and processed further. Information on operating systems, browsers, incoming and outgoing links, geographical origin and the resolution and type of device is also analysed for statistical purposes. This information does not relate to specific individuals and is not disseminated to third parties either by us or by Hotjar. If you want to stop Hotjar from collecting data, you can find further information here: https://www.hotjar.com/opt-out

3.4  Social plugins

"Social plugins" for a number of social networks have been incorporated into this website. These allow you to recommend content and offerings available on our website to your friends and other people you know. If you activate a social plugin by clicking on it, you can transmit data to the operator of the social network in question. This data can include, in particular, your IP address, browser information and operating system, screen resolution, installed browser plugins such as Adobe Flash Player, where visitors originated from if they followed a link (referrer), the URL of the current page or information on the use of a certain service on this website.

If you do not want the operator of the relevant social network to collect (personal) data relating to you via this website, then all you have to do is log out of the social network before visiting this website.

The section below provides you with information on the social plugins on this website. You can find further information on the scope and purpose of the collection, processing and use of your (personal) data and, where appropriate, on the data protection settings in the data protection information of the relevant social network.

3.4.1  Facebook plugin

Plugins relating to the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA ("Facebook") have been integrated into this website. You can recognize them by the Facebook logo or the "Like" button on our page. You can find an overview of the Facebook plugins here.

When you visit our website, the plugin establishes a direct connection between your browser and the Facebook server. This informs Facebook that you have visited our page using your IP address.

If you click on the Facebook "like" button while you are logged in to your Facebook account, then you can link the content of our website with your Facebook profile. This allows Facebook to allocate the visit to our website to your user account.

We would like to point out that, as the website provider, we are not aware of the content of the data transmitted or the manner in which it is used by Facebook. You can find further information on the handling of your data in the Facebook Data Policy.

If you do not want Facebook to be able to allocate your visit to our website to your Facebook user account, please log out of your Facebook user account before you visit this website.

3.4.2  Google+

The "+1" button provided by the Google social network "Google+" has also been integrated into this website.

Every time you access a page featuring the "+1" button on our website, the "+1" button prompts the browser you are using to load the visual representation of the "+1" button from the Google server and display it. This informs the Google server of which page of our website you are currently visiting. Google logs your browser history in connection with the display of a "+1" button for a period of up to two weeks for system maintenance and troubleshooting purposes. Your visit to one of our websites that features a "+1" button is not analysed any further.

If you press the "+1" button while you are logged in to Google+ (Google Plus), Google records information, via your Google profile, on the URL recommended by you, your IP address and other browser-related information so that your "+1" recommendation can be saved and made publicly available. Your "+1" recommendations can be shown as references, together with your profile name and your photo, in Google services, e.g. in search results, or in your Google profile (as a "+1" tab in your Google profile), or in other places on websites and advertisements on the Internet.

We would like to point out that, as the website provider, we are not aware of the content of the data transmitted or the manner in which it is used by Google. You can find the Google Privacy Policy here.

3.4.3  Twitter

This website also incorporates Twitter functions that are made available by Twitter, Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter"). Using the Twitter functions (e.g. the "re-tweet" function) links the websites visited by you to your Twitter account and makes this information available to other users. Data is also transmitted to Twitter.

We would like to point out that, as the website provider, we are not aware of the content of the data transmitted or the manner in which it is used by Twitter. You can find further information in the Twitter Privacy Policy. You can change your data protection settings in Twitter in your Twitter account settings.


4  Other

4.1  Collection of data on third-party websites

Links on this website may take you to third-party websites that are not within our sphere of control. As a result, please read the terms and conditions of use and data protection information on these websites to find out more about the collection, processing and use of (personal) information on these websites.

4.2  Information, correction, deletion and blocking

You have the right to ask us for information on the personal data relating to you that has been saved, and to demand the correction of incorrect data, at any time.

We will delete or block your personal data even without you having to ask us to do so if and to the extent that this is required to adhere to the applicable data protection legislation.

4.3  Updates, questions and contact, data protection officer

We review this data protection information on a regular basis and will adjust it if required. We will provide you with information on any major changes to this data protection information on this website.

If you have any questions on this data protection information or the handling of your personal data, you can get in touch with us via the contact options stated in the Legal Notice section of this website.